Contact 1 Support

by Crystal Nichols

I got a notification on my current 1byone app that this new version was available so I downloaded it. THIS DOESN’T EVEN WORK. It keeps saying “network timeout”, “network failed”, or doesn’t do anything at all. Not to mention I’m not even sure I can sync my old data to it, which would almost defeat the purpose, it would be like starting over. Unless they fix the bugs and issues, I’ll stick with my “old” version that works perfectly fine.

UPDATE: I got a response from the app creator that the bugs were fixed. I disagree. 1. It took way to long to connect my scale to this app. 2. I’ve been using the previous app since the beginning of the year, essentially it would be like I was starting over which defeats the purpose of tracking my progress. Why wouldn’t you just improve the current app with better features? Or have the ability to transfer data? 3. It still crashes way to much, I can’t even navigate through the app properly. To individuals who are starting fresh, this could be a good app if the glitches get fixed. But for individuals who have already started their journey, this app is basically useless, I’m not going to go back and forth between both apps.

by Notamoto

I bought a Bluetooth scale by this company about a year ago, and there seems to now be multiple apps for it (they were released as individual apps instead of updates to the original). Since the app I first used no longer worked, I tried this one. First, if you measure weight in lbs and height in feet, you can select those options but are unable to enter the data in this format (it defaults to kg and lbs, even after selecting the other options). Second, there is no way to get this thing to pair with the scale, which is manufactured by the same company. Lastly, reaching out for Support is almost impossible. An email form pops up, but gives no indication the message was sent once you click on “send”. I’m uninstalling and looking for a new scale, sadly. What a waste of money.

by SoniVx

Wish I could rate these a zero star. The app won’t let you login on a second device with same account, keep throwing the error that account doesn’t exist. The funny art is it allows you to creat a new account with the same email address that’s already registered with the first device. So either it’s completely stored locally for both the account and data or there is a stupid bug. In either case the Customer support is an absolute joke and no help. Kept asking me to use the same region time setting on both devices, which already is the case. Good Scale, pathetic app and worst customer support.