1 app not working? crashes or has problems?

1 Status

1byone Health App is a smart app for recording health data. It assists users to
better manage and take care of individuals’ health.

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Common dislikes about 1 app

- Difficult to get used to the date format.

- Low normal high exceeds part is confusing.

- Unreliable application used to be.

- Network timeout, network failed, or doesn't do anything at all.

- Unable to sync old data to the new version.

- Unable to enter data in lbs and feet format.

- Unable to pair with the scale.

- Difficult to reach out for Support.

Have a Problem with 1byone Health? Report Issue

Common 1 Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot 1 app on iOS and Android devices. Solve all 1 app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

1 iPhone Issues and Solutions

1 iOS app crashes, not working, errors
1 iOS app network issues
1 on iOS has black/white screen

1 Android App Issues and Solutions

1 has errors/crashing/not working
1 server network connectivity issues
1 has black screen

1 iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever 1 app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix 1 app crashes or not working on Iphone (iOS):

Close and restart the 1 app on iPhone
Update 1 app to the Latest Version for iOS
Uninstall and reinstall 1 iPhone app
Update your iPhone to the latest iOS version

Fix 1 on iPhone unable to connect to server/internet connection issues::

To resolve 1 network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix 1 black/white screen (blank screen) on iPhone:

Follow the 1 iOS app troubleshooting guide Here →

1 Android App Issues and Solutions

Fix 1 not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent 1 app issues:

Force Stop the 1 App
1. On android, goto "Settings" » click 1 app. » click "Force Stop".

Update 1 to the latest version on PlayStore

Clear 1 App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "1 app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch 1.

Fix 1 unable to contact server/ 1 internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click 1 » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got 1 » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch 1 on android.

Solve 1 black/white screens issue on Android:

Follow the 1 android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at 1BYONE PRODUCTS INC, developers of 1.

100% Contact Match

Developer: 1byone

E-Mail: [email protected]

Website: Visit 1 Website

100% Contact Match

Developer: Yu huamin

E-Mail: [email protected]

Website: Visit Yu huamin Website

About this app

It assists users to better manage and take care of individuals’ health. 1byoneHealth is compatible with a series of 1byone health products including bluetooth body fat scales etc. It helps to measure and record, which can be used by multiple users. 1byone Health can also sync health data with Apple Health and Fitbit. 1byone Health App is a smart app for recording health data. For diagnosis and treatment, please consult doctors or other medical staffs for advice. The TENS product（PL-029K16B） is only sold in the United States, not allowed to be sold in other regions. This application is only for fitness monitoring reference, and it cannot be taken as medical suggestion.