WinScan eSign app not working? crashes or has problems?

WinScan eSign Status

Last Updated on 2021-01-27 by Computer Rx

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4 User reports:
App has problems

User reports 4

⚠️ Most reported problems ⚠️

Not working

50.0%

Connection

25.0%

Crashes

25.0%

problems reported in the last 24 hours

24 hour clock ⏰

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Common WinScan eSign Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot WinScan eSign app on iOS and Android devices. Solve all WinScan eSign app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

WinScan eSign iPhone Issues and Solutions

WinScan eSign iOS app crashes, not working, errors
WinScan eSign iOS app network issues
WinScan eSign on iOS has black/white screen

WinScan eSign Android App Issues and Solutions

WinScan eSign has errors/crashing/not working
WinScan eSign server network connectivity issues
WinScan eSign has black screen

WinScan eSign iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever WinScan eSign app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix WinScan eSign app crashes or not working on Iphone (iOS):

Close and restart the WinScan eSign app on iPhone
Update WinScan eSign app to the Latest Version for iOS
Uninstall and reinstall WinScan eSign iPhone app
Update your iPhone to the latest iOS version

Fix WinScan eSign on iPhone unable to connect to server/internet connection issues::

To resolve WinScan eSign network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix WinScan eSign black/white screen (blank screen) on iPhone:

Follow the WinScan eSign iOS app troubleshooting guide Here →

WinScan eSign Android App Issues and Solutions

Fix WinScan eSign not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent WinScan eSign app issues:

Force Stop the WinScan eSign App
1. On android, goto "Settings" » click WinScan eSign app. » click "Force Stop".

Update WinScan eSign to the latest version on PlayStore

Clear WinScan eSign App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "WinScan eSign app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch WinScan eSign.

Fix WinScan eSign unable to contact server/ WinScan eSign internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click WinScan eSign » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got WinScan eSign » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch WinScan eSign on android.

Solve WinScan eSign black/white screens issue on Android:

Follow the WinScan eSign android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Computer Rx, developers of WinScan eSign.

About this app

Use WinScan eSign to collect signatures from your pharmacy drive-thru patients! It can be used to collect both HIPAA and pick-up signatures from your pharmacy patients in the store or coming through the drive thru. The WinScan eSign app features easy-to-use technology and is compatible with your WinScan point-of-sale software. Once a patient confirms their signature on your Apple device the signature is imported into your WinScan program. -Be using WinScan version 6.