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Version 1.3.0 dumbs your machine down and takes away your customizations. And the new interface hides the simple act of making an espresso or coffee behind an opaque and non-intuitive interface. If you liked a slightly less strong espresso when you had Honduran beans, or had dialed in that perfect setting for a natural processed yirgacheffe that’s all gone now. Everything’s a one off each time you order. Place an order, adjust the strength lower the brew temperature, and if you like the results better write the recipe down because there’s no way to save that to the app anymore. With the old interface I could create a latte “recipe” that could be ordered even if it wasn’t part of the native machine’s menu. That’s all gone. Now when I open the app, it looks like the only product available from the machine is hot water for tea!? This update was clearly not well thought out. UPDATE So the good news is that all your customizations are still there, the problem is that the app developer messed up the transition of the old customizations to the new format. If you long press the beverage that first shows up when you start the app and then drag it to a new location, you’ll see that there are now two different beverages; one of these will be the first beverage you set up on your original product settings page. You can continue long pressing and dragging to eventually reveal your old product setting beverage menu.

Given the thousands of dollar we spent on our Jura, one would think the app possessed equally sophisticated technology. Not even close. First, only one person at a time can use the app to connect to the Jura. Second, the Order feature is useless because any settings you assign to any one product (i.e., coffee, espresso, etc.) is immediately lost once the drink is made. Third, our Jura doesn’t offer a timer/wake up feature like most of the cheapest coffee makers on the market today, so I blame Jura more than the app developer for this ridiculous oversight. Really?!? It’s 2021 and Jura can’t add a wake up feature to either the machine or the app??? WTH. In summary, the only real benefit to the app is perhaps in impressing your friends by ordering an espresso via the app. In other words, it offers no real convenience, utilitarian prowess, or time saving features. Very disappointing. Say it ain’t so, J.O.E.? It is.

We love our Giga 6, and were very happy after we bought it, but only because we could use the JOE app (the touchscreen on the Giga 6 is too sensitive and you end up making drinks you don’t want). The JOE app solved that...until this last update. The only thing that shows up on the welcome screen is a Cortado, which we don’t drink. All of our saved drinks that we had customized are now all gone, and there is no way to create and save customized drinks. Every time you want something, you have to create it again and again. furthermore, the settings that you do choose on the app (like strength and volume) don't carry over to the Giga 6–and there is no way to choose between the hoppers, so we don't know if we’re getting decaf or regular. Please bring back the old app, or update this one quickly. Our investment in the Giga 6 is now frustrating rather than pleasing.