Contact Smart Cookies Support

by Watertheplants

If the goal of app development was to encourage people not to use the app...Mission Accomplished!

So many bugs and points of frustration.

Rather than type lengthy paragraphs...let’s just write some bullets.

- Having to login every time! No remember me feature, no login with thumbprint. So annoying.

-no inventory tracking. It would be great if we could log how much inventory we have of each cookie and as we log sales there is real time updates, allowing for ease of balancing.

- the gluten free cookie is not even an option in the menu.

-the girl delivery order taker is absolutely ridiculous. If my daughter is out selling on her wagon and is tracking her sales, to go through three screens is just ridiculous. And to have required fields such as email is unnecessary and discouraging. What’s the point if 99% of the time we are entering a bogus email address to log the order.

-to update an order whether it has been paid and or delivered is just as ridiculous.

-the filters are useless, the ability to just see open orders should be an option. While there is value in paid and delivered, she just wants to see what’s open.

- this doesn’t feel like an app, feels more like a website converted to appear an an app.

-0 stars if possible.

-not sure how you continue to make this worse each year, but you are quite successful at it.

by Imadelta

My mom ordered 100 boxes cookies ($400) on 1/29 and the website indicates all orders will be processed within 72 hours. It’s 2/10 and I still haven’t received any shipping information. When I log into the app it indicates the order has been delivered. I’ve sent multiple emails to the email address on the site and haven’t received a response back!!! We paid $60 in shipping and haven’t received anything. My mom went out of her way to purchase from my kids troop and could have easily purchased cookies in her hometown. These cookies were meant to be Valentine’s Day gifts for her essential workers. This is terrible and Girl Scouts and this crappy website should be ashamed of themselves. It’s one thing to have delayed shipping it’s a whole other thing to have delayed processing of orders. Shame on u and I will no longer be doing business through this venue!!!

by EmilyFM

Where do I start? This app is so bad in so many ways.
1. When you upload a profile picture, it stretches and distorts it.
2. When you take an order, it forces you to enter an email address. No one ordering cookies wants to give out their email addresses and get spammed. You can get around this by entering a fake email address, but it is an extra, unnecessary step for the girl taking the order.
3. The process for taking credit cards is horrible and cumbersome. You have to mark an order as delivered and pays before you can enter the credit card information.
4. The total sold on the dashboard only includes direct ship orders, not manually entered orders.
5. If someone orders cookies to be shipped directly to them via the shareable link, the app does not tell you who ordered them, so there is no way to thank the person.
6. The app does not provide a way to keep track of what inventory you have. This would be very easy to do.

There is probably more I could think of, but overall, the app is so clunky and buggy, they should not have released it. Very little has changed since last year’s sucky app. They had a whole year to work on it.