Squarespace app not working? crashes or has problems?

Squarespace Status

Last Updated on 2025-02-15 by Squarespace, Inc.

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Summary of Squarespace Problems 🔥

- Session expires in less than five minutes when using the mobile app

- Continuous lag occurs and pages are hard to edit

- Impossible to navigate

- Limited options for editing

- Constantly glitchy and signing out

- Can't edit stock photos when adding an image

- Can't create categories in the shop

- Can't drag images around

- Can't edit the header menu options and drop-down menus freely

- Can't add text-wrapping or text over photos

- Can't add an image without having to use a gallery

📋 4 Reported Issues:

Alexis 2024-01-28

On iPhone 15 Pro iOS 17 and more app crash , error reloads, unusable

Raoul Luciani 2023-10-27

Squarepace application crash on iphone since iOS 17.1 upload

Aenne Barr 2023-06-20

Downloaded the app in order to edit on the go. “Edit section” doesn’t work. I tap the “pencil” but nothing happens. Guess I’ll delete the app and continue to edit from the desktop computer. Also: everything in the gallery has been shifter to the right of the screen, can’t change that either. Goodbye app…

Tina Zufelt 2023-01-05

Working in Squarespace website builder my view changed to where it shows a huge logo and everything is in analog maybe? Thank you,

Showing 1-4 of 4 reported issues:

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Common Squarespace Problems & Solutions. Troubleshooting Guide

Table of Contents:

Squarespace iPhone Issues and Solutions

Squarespace iOS app crashes, not working, errors
Squarespace iOS app network issues
Squarespace on iOS has black/white screen

Squarespace Android App Issues and Solutions

Squarespace has errors/crashing/not working
Squarespace server network connectivity issues
Squarespace has black screen

⚠️ Troubleshoot | Fix Now in One Click

Squarespace iPhone Issues and Solutions

How to fix Squarespace app crashes or not working on Iphone (iOS):

Close and restart the Squarespace app on iPhone
Update Squarespace app to the Latest Version for iOS
Uninstall and reinstall Squarespace iPhone app
Update your iPhone to the latest iOS version

Fix Squarespace on iPhone unable to connect to server/internet connection issues::

To resolve Squarespace network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Squarespace Android App Issues and Solutions

Fix Squarespace not working on Android, crashes, errors or is unresponsive:

Force Stop the Squarespace App
1. On android, goto Settings » Squarespace » click [Force Stop]

Update Squarespace to the latest version on PlayStore

Clear Squarespace App Cache and Data:
1. On android, goto Settings » Apps » Squarespace » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Squarespace.

Fix Squarespace unable to contact server/ Squarespace internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Squarespace » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Squarespace » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Squarespace