Squarespace: Run your business Reviews

by Teddddddddddddddddddddddddddd

Impossible to navigate, very limited options for editing, constantly glitchy and signing me out, and I can't believe I still can't edit the stock photo when adding an image (so I can't add an image unless I use a gallery option). Really impressive how long SQSP can go without updating any useful features. They could make it possible to create categories in the shop, to drag images around instead of having three options for alignment, to edit the header menu options and drop-down menus freely, add text-wrapping or text over photos, or for the love of God to be able to add an image without having to use a gallery. I keep getting the pop-up: "This is not supported on the mobile app. Use a desktop." Why would I even use Squarespace then? Lame.

Edit: I just updated Squarespace and see they added an option to edit photos. Anyone who owns their own website either has other software to do this or doesn't care enough to do it at all. Just let me be able to add an image of my choosing and put text over it without having to select a "good-enough" template. That will lead to a "good-enough" website which will lead to me finding a new place to get the job done properly. Can't edit descriptions for photos in list.

by ReDesign30

I just read your response to my plea for help on fixing the Text Editor feature since it’s not missing and I cannot fully edit text under Additional Info under Inventory. I am not opening a 3rd help ticket via chat. I got absolutely nowhere with 2 people who do rudely closed my ticket out saying this is now closed. It’s never been resolved. Only dismissed. I do not have time to babysit your people. If you expect to last long in this field the best customer service solution would be to acknowledge my never ending problem & ASSURE me that the will get top priority and have it fixed within 24 hours at least!! Seriously contemplating switching back to Shopify. They’re SEO was MUCH better also. Are you able to confirm now that you will fix text editor or not? Very disappointed as I was thinking I liked your platform once I got used to a few things.

by AaronCobra

I’m happy for those that enjoy Squarespace, but for the life of me I don’t understand why this app thought this was going to be a replacement for the discontinued Portfolio App. That app was beautiful and served a function for us photographers, designers and whomever else that needed to show their work offline. Whenever I do get a response about why they decided to do this, it’s the same copy and paste answer that makes no sense. Basically saying the portfolio app was discontinued because this new app allows you to edit your website, like that has absolutely nothing to do with why Squarespace is gone. If Squarespace didn’t exist, I could still edit my website on my desktop, no problem, but with the portfolio app now gone I have to create a whole new way of showing off my work to potential clients. If I didn’t pay for this service, I wouldn’t care. I would just move on.. but this is something lots of us used and need and a lot of us only used this app for that functionality. I really don’t understand. I wish someone from this app would actually answer this like a human and not cut and paste a generic answer that gives us no hope on if Squarespace will return.

by CCTV Guru

Did away with the commerce app, now we all get to deal with the repercussions. Too many issues to list here with Squarespace now, but perhaps the most annoying two attributes:

1)When opening a transaction,half the time buttons at the bottom of the transactions page are inaccessible. You have to click the manage button, then click something like cancel order, then click no, then buttons at the bottom of the page are accessible. Certainly a bunch of nonsense I want to deal with when I am just trying to process the transaction.

2)Have promo codes on your website? Well now those are totally impossible to manage through an app, you have to do it through a desktop site… Because two steps forward and 10 steps back.

by Kikyosdragon

So, I brought this New iPad Pro 3rd Gen to replace my old MacBook Pro. I found I don;t really need a laptop or even MacBook. This ipad does everything I need it to do except being able to edit my website’s footers which have my business hours on it. That being said. I have contacted apple and it is not on there end. I am not even able to edit my footers in Safari much less this joke of a website manager. I have also tried contacting this app Support and all I get is an email back days later explaining that they built Squarespace for iPhones not iPads. Okay not sure who made that call but alrighty then. May question is why can’t I even edit the footers though Safari at the vary least?? It wouldn’t even work when I click “Request Desktop Site”. It will not Scroll to the bottom of a page in Safari in the this app website account and building pages... This is a real problem for me as I no longer have my old computer and now I must borrow a computer to be a edit my website. I will change the rating and delete this review once this is addressed and fixed.

by Cimino521

I feel taken advantage of and lied to by this app. I used to love SS and so, I’ve been a loyal customer for many years. About a year ago or 2 I noticed they changed their pricing plans so I switched to a less expensive one. Only to find out that this included a sneaky new 3% (on top of the stripe fee!) fee for all commerce sales. When I attempted to switch back to my old plan that had no fee I was told I couldn’t, no exceptions and my once grandfathered in plan for being a loyal customer was now null and void. This is not how I would like to be treated being a long term client. I understand I made a mistake and will now read the fine print more slowly but I am a long term customer, I am an artist, please treat me as an individual and not as one in a heard of sheep. If they switch me back to my grandfathered in business plan without the 3% transaction fee I would be a happy camper. Until then, I’m very unhappy with them and plan on one day switching to another provider that doesn’t take a chunk of small artists’ earnings without stating in large print first.

by Shindoverse

I still can’t use Squarespace to blog from my iOS devices (iPhone, iPad). I have written a review before addressing this issue and I had a few support tickets on this app directly to address the complaint. None of the support personnel seem to really listen to the problems stated by their customers. If they do, whatever is said doesn’t seem to get passed on to the developers.

The last time I went through the support line, the first support person gave me what can be found on the support page for web-based issues. After I mentioned he failed to give me an appropriate answer to my complaint, I was then given another person who tried to address Squarespace issues. However, the problems still remain and no deleting and reinstalling Squarespace will solve it.

All I want from this complaint and the going directly to this app’s support is for this issue to be fixed. I should not be forced to use my computer if you offer Squarespace for my devices. Before you decided to streamline the this app app, you had a perfectly good blogging app.

Don’t tell me to go to support again. Please listen to this and fix your bugs. Because I am ready to cancel my account. I don’t want to do this because I do like the website I created with your tools. However, I will not want to continue using this app if it is too hard to use. Especially if the tools you provide make it impossible.

by Brittanie D

I used to be able to at least add events to my calendar and posts to my blog via the iOS apps available through this app. Now they have this new app that literally does nothing... I can’t edit anything, I can’t add events, I can’t add photos to my gallery, I literally have to be at home on my computer to update my website in any capacity. I liked having 4 apps for this app before this was developed with the ability to DO SOMETHING as opposed to a single streamlined app that lets me do nothing to my website what so ever. Also, this has been a complaint of Squarespace since it’s launch months ago and this app still has not addressed these issues. That’s a problem in itself. When you’re getting feedback about your product, do something about it, or be left in the dust by your competitors. Terrible app, fix SOON please.

by Antoni Deighton

this app: I love your platform. I’ve been using it for years. The only limitation has been that sometimes I’ll need to wait till I’m back at my desktop before implementing a change that was discussed during a meeting.
I’m thrilled that there is now an iOS version. But not optimized for iPad? Really? How likely is it that I will be making changes to my brand story via my phone? Many of us use iPad’s with external keyboards as much as our desktop/laptops if not as our primary work tool #iPadOnly. So even though we can open it on our iPads, it is positioned in portrait mode, while our keyboards are optimized for landscape mode. This is a problem for me, and I’m sure I’m not unique.
What UX research did you do to that lead you to optimize for iPhone?
Seems like I’ll still be waiting till I’m back at my desktop before implementing changes.

by Unicorns For The Astute

When Squarespace first came out it did the bare minimum. You really needed to use the website to get anything done. A year later Squarespace could do everything and never needed to go to the website. Squarespace was amazing. Now the reduced the amount of stuff you can do in Squarespace and tell you to do it on the website. If Squarespace can do everything, why not let it. The worst part is I only own an ipad and now I can’t do what I want on Squarespace , which would be find but the website doesnt let me do it either.

What im specifically talking about is something as simple as dragging a block. It cant be done because Squarespace and website registers it as an attempt to highlight.

by SallyCheese

This is more a review of the site itself than Squarespace . I’ve never started a site or purchased a domain, so I was really lost when I started this. When you purchase an annual plan you get a free domain, but that wasn’t clear to me so I purchased a domain up front and then a monthly plan when I realized that just buying a domain wouldn’t allow me to publish my website through this app. So I asked customer service to give me a credit for the domain that I *just* purchased (because had I known, I would have just bought the annual plan). They would not allow me to upgrade to the annual plan and credit me for the domain.

I’ve also clicked around the site extensively and it’s not easy to use for inexperienced website developers— I’ll need help from a friend to navigate starting my site, that is, if I continue with this app after their unfair policy.

by Laurielava

I will get an order notification in my email and it takes near an hour or more to show up in my app.
I will get an order in the am that happened over night. I am notified my inventory is depleted in my email. I go to app to adjust inventory and it is still thinking on whether or not I have the current inventory or not. Let’s say I hade 5 of something. Someone bought all 5. It will have 5 highlighted in red. So I try to add 12 more skus. Then it asks if I want to confirm because their was an order. I say yes- then it says I have 17 in stock. It shouldn’t have an hours lag before it is updated. I need real time correspondence with the website. Their previous app that they discontinued was way better!!
Oh and their discount tab is super delayed, too.
I am super disappointed in this version update. Do better!!

by Cameron0208

this app is not good with mobile. Period. The mobile website is awful. The mobile app is awful. The number of m bugs that keep on piling up and make Squarespace nearly unusable is ridiculous. For instance, when clicking to add, let’s say a page, that the pop-over that comes up is almost completely off the screen. The number of things you just CAN’T do in Squarespace render it almost pointless. My personal favorite is the fact that the devs can’t seem to figure out how sliders work. Good lord. The bug has existed for months. Go to Design > Site Styles and try dragging a slider. Just TRY. Something so basic, yet these devs can’t figure it out. I would like the devs to inform me on how or why I’m supposed to trust SS - who can’t figure out mobile design AT ALL - for my site? Doesn’t give me a lot of faith for my mobile site when the site that it’s made on can’t figure out mobile sites themselves.

by Photoappfriend

Just need the option to delete a customer account. Your forgot password on the site is very slow or doesn’t send to the customer. It’s been a repeat problem over and over. And when the customer contacts me I am helpless to help them. If I could delete the account it would solve the problem. It would still protect the customer’s privacy but also give the site owner some options to assist them when they can’t seem to login or ask for their autoship to be turned off on our end. Right now I can’t help them with the issue of password reset or canceling their subscription. Which leaves me limited in customer service.

by Md717

I am new to any website making platform, and SS makes it relatively easy to learn. However, I cannot afford to fix my macbook right now and am depending on my iPad Air to get my done... So far the website is looking awesome. BUT, Squarespace is very laggy— it will just stop responding or I can’t click to edit so I’ll have to clear Squarespace and restart it. Not to mention there are countless things I am unable to do with Squarespace which is incredibly frustrating. I’ll work on a block and go back later to edit only to see it is now an “unsupported block.” For how much money this costs, it would have been nice to know I can’t even use all of its features on my device.

by Hayley1234582727

Squarespace is fine. Sometimes when updating the website I have to go to the square space website instead of Squarespace to do it, which can be annoying but it’s fine. The real issues I have are with the widgets. I rely on them a lot to quickly see my analytics. The widgets constantly log me out of Squarespace , and currently on my iPhone and iPad they are both just black boxes not working at all. It’s been like that for a week now
Update: after I got a developer response there was an update for Squarespace and that fixed the widget issue. Just wish I didn’t have to constantly sign back in. It would be nice if there was a stay signed in button.
Thanks for the update though!!

by Atramirez

While working on the webpage on a desktop/laptop it is efficient. Most everything runs smoothly.

As for the Mobile App, when I'm on the go and want to work on my page, the "session expires" in less than five minutes. This seriously affects my productivity when something needs to be done in a timely manner. In addition, continuous lag occurs and pages are hard to edit. Particularly content. I'll tap to edit text and while I can adjust the alignment, I can't edit text. Editing/ adjusting logo in header is also difficult and sometimes lags or freezes as well. This is what I have found so far. Not sure what's going on with Squarespace and hope no other issues arise in the meantime but this is cause for my 4 star review.

Otherwise, it's easy to develop a page on PC and has an awesome amount of integrations making it easy for any size business at any stage. I also find it affordable.

by Shrugger In Cotati

I travel full-time, and the only reason that I’ve kept my Mac is that I couldn’t edit my this app website on iOS. My Mac died last week, and I found Squarespace while doing a hail-Mary search of Squarespace Store in hopes of finding a way to move exclusively to iOS. And then I found THIS.

I expected a poor implementation that involved pick lists and being forced to drill down for features, but instead, the interface mostly works like the website. I drag blocks onto a blank page, just as with the website. Accessing photos is a bit more complicated, but that’s iOS’s fault, not this app’s.

I don’t see an option to add different types of pages, such as a blog, and I hope that this functionality is coming soon. I suppose as a kludge I can duplicate my existing blog page to add another blog to my site, but that doesn’t help someone with an existing site who deleted a template’s blog page and wants to add it back.

Your app has inspired me to write my first review. Thank you, and I look forward to an iPad app.

by Treasi

I remember when Squarespace use to be ... not so useful (to be polite), so I stopped using using it - it was like an empty shell of an app.

But after a few years break (I’ve been a long term this app customer), I tentatively re-downloaded it and have been so impressed by how it’s evolved and what I can do inside!

Squarespace is really well designed and easy to use. Considering its working on a small screen, it also doesn’t feel like a I’m going to make a mistake and accidentally bump a button that publishes it live when I’m. It ready. So it feels ‘safe’ to use over the desktop editing. Thanks team!

by C_bix

There is a glitch on the ‘menu’ content block after you save on a page and go to edit another ‘menu’ content block, it will not display any data, so logging in and out multiple times to do simple edits is taking way to much time.

I also liked the previous version that kept me logged in. It seems the latest update on this one continually logs off, whereas commerce and analytics will stay logged in (preferred to stay logged in).

Lately I login via safari on iPhone as a workaround as the editing process for a restaurants with multiple menus and x10 locations needs to happen quickly.

by Zzzsportsfan

I wish I could like Squarespace because I would really love the ability to update my site from my phone. But every time I open Squarespace I’m quickly reminded of its limitations. For example, you can’t edit an event from Squarespace . Really? Another example, when I have a summary block, I cannot change what gallery it displays. It allows me to change it, but then the change never occurs. Similarly, it looks like I can alter the tag filtering the gallery, but that doesn’t work either. Both of these features work on the desktop product, but not from mobile. It looks like you can edit these things, but when you try to save them they NEVER SAVE! Super frustrating. Stop pretending to have functionality that doesn’t work!

by Asdfasdfasdgadfhg

I use Squarespace for blogs on our website and there are things that I cannot do on Squarespace , so I have to finish on a computer browser. I cannot add Tags, Categories, Title photos, etc.

Placement of media on the blogs is difficult to customize. And I can only add 1 piece of media before having to click “Done - Save Draft - Edit” before adding another one. Every time after I’ve added a photo then click the + to add another, the menu to edit the photo I just added pops up.

I should really be able to use Squarespace as a replacement for the browser, especially considering the mobile browser doesn’t seem compatible (regardless of which browser I am using) and never works either.

by Isha Chirimar

Squarespace is super useful for running my blog - I often find myself opening my laptop to make small scheduling changes for posts, and edit typos out. This makes it easier to do small things like that on the go. However, it does take quite a few clicks to get to scheduling posts and stuff like that - if there was a way to make that process a little easier, and maybe customize what appears on the homepage (shortcuts for frequently accessed features?) that would be extremely helpful. Overall, really awesome app though!

by Bad Kitty

Good thing I decided to update before writing this review! I’ve been pretty embarrassed while sitting at restaurants trying to edit my site with my iPad, turning my head sideways to look at the screen while trying to add blog posts. I’m not sure what took so long to do this...and like other users, I’ve switched almost entirely to my iPad and rarely carry my laptop, so this was a much needed update. Thank you! I still haven’t given it a serious run-through, but the fact that it’s here makes me happy.

by Wjjz13

Works great for updating customer sites on the fly!!! Intuitive and effective. Overall very happy with app, it’s an answer to a very big pain point. Squarespace will improve doing business on the go.

2 pieces of feedback:

-Switching between different websites was not obvious. (It’s under the “account” tab for anyone who can’t find it). Would love to see the ability to quickly switch sites from the “home” tab.

-On certain templates, navigation elements did not function properly/were not able to be edited through Squarespace . Hopefully this will be addressed in future updates.

Overall, strong 5 stars! This is a true game changer. With the launch of Squarespace I can take a customer phone call, quickly make an edit from my phone, and immediately satisfy my customer. No need to wait for a laptop/WiFi. Something web developers have needed for years. Thank you!