Squarespace — Website Builder Reviews

Squarespace — Website Builder Reviews

Published by on 2021-06-22

Build your brand and your business with the Squarespace app. Edit on the go.
Keep track of analytics. Make sales. Make updates. Make it all happen. All in
one place. Edit your website: Create and publish new content, make changes,
upload photos from your camera roll, and effortlessly up...



Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue


Squarespace — Website Builder Reviews


  • By

    Why?

    I’m happy for those that enjoy this app, but for the life of me I don’t understand why Squarespace thought this was going to be a replacement for the discontinued Portfolio App. That app was beautiful and served a function for us photographers, designers and whomever else that needed to show their work offline. Whenever I do get a response about why they decided to do this, it’s the same copy and paste answer that makes no sense. Basically saying the portfolio app was discontinued because this new app allows you to edit your website, like that has absolutely nothing to do with why the app is gone. If this app didn’t exist, I could still edit my website on my desktop, no problem, but with the portfolio app now gone I have to create a whole new way of showing off my work to potential clients. If I didn’t pay for this service, I wouldn’t care. I would just move on.. but this is something lots of us used and need and a lot of us only used Squarespace for that functionality. I really don’t understand. I wish someone from Squarespace would actually answer this like a human and not cut and paste a generic answer that gives us no hope on if the app will return.





  • By

    From hmmm to wow

    I remember when this app use to be ... not so useful (to be polite), so I stopped using using it - it was like an empty shell of an app. But after a few years break (I’ve been a long term squarespace customer), I tentatively re-downloaded it and have been so impressed by how it’s evolved and what I can do inside! The app is really well designed and easy to use. Considering its working on a small screen, it also doesn’t feel like a I’m going to make a mistake and accidentally bump a button that publishes it live when I’m. It ready. So it feels ‘safe’ to use over the desktop editing. Thanks team!


  • By

    Does not Work with iPad Pro 3rd Gen.

    So, I brought this New iPad Pro 3rd Gen to replace my old MacBook Pro. I found I don;t really need a laptop or even MacBook. This ipad does everything I need it to do except being able to edit my website’s footers which have my business hours on it. That being said. I have contacted apple and it is not on there end. I am not even able to edit my footers in Safari much less this joke of a website manager. I have also tried contacting Squarespace Support and all I get is an email back days later explaining that they built the app for iPhones not iPads. Okay not sure who made that call but alrighty then. May question is why can’t I even edit the footers though Safari at the vary least?? It wouldn’t even work when I click “Request Desktop Site”. It will not Scroll to the bottom of a page in Safari in the Squarespace website account and building pages... This is a real problem for me as I no longer have my old computer and now I must borrow a computer to be a edit my website. I will change the rating and delete this review once this is addressed and fixed.


  • By

    Used to love it

    I feel taken advantage of and lied to by Squarespace. I used to love SS and so, I’ve been a loyal customer for many years. About a year ago or 2 I noticed they changed their pricing plans so I switched to a less expensive one. Only to find out that this included a sneaky new 3% (on top of the stripe fee!) fee for all commerce sales. When I attempted to switch back to my old plan that had no fee I was told I couldn’t, no exceptions and my once grandfathered in plan for being a loyal customer was now null and void. This is not how I would like to be treated being a long term client. I understand I made a mistake and will now read the fine print more slowly but I am a long term customer, I am an artist, please treat me as an individual and not as one in a heard of sheep. If they switch me back to my grandfathered in business plan without the 3% transaction fee I would be a happy camper. Until then, I’m very unhappy with them and plan on one day switching to another provider that doesn’t take a chunk of small artists’ earnings without stating in large print first.


  • By

    Second review and it should be a half star

    I still can’t use the app to blog from my iOS devices (iPhone, iPad). I have written a review before addressing this issue and I had a few support tickets on Squarespace directly to address the complaint. None of the support personnel seem to really listen to the problems stated by their customers. If they do, whatever is said doesn’t seem to get passed on to the developers. The last time I went through the support line, the first support person gave me what can be found on the support page for web-based issues. After I mentioned he failed to give me an appropriate answer to my complaint, I was then given another person who tried to address the app issues. However, the problems still remain and no deleting and reinstalling the app will solve it. All I want from this complaint and the going directly to Squarespace’s support is for this issue to be fixed. I should not be forced to use my computer if you offer this app for my devices. Before you decided to streamline the Squarespace app, you had a perfectly good blogging app. Don’t tell me to go to support again. Please listen to this and fix your bugs. Because I am ready to cancel my account. I don’t want to do this because I do like the website I created with your tools. However, I will not want to continue using Squarespace if it is too hard to use. Especially if the tools you provide make it impossible.


  • By

    Bug-infested with minimal functionality

    Squarespace is not good with mobile. Period. The mobile website is awful. The mobile app is awful. The number of m bugs that keep on piling up and make the app nearly unusable is ridiculous. For instance, when clicking to add, let’s say a page, that the pop-over that comes up is almost completely off the screen. The number of things you just CAN’T do in the app render it almost pointless. My personal favorite is the fact that the devs can’t seem to figure out how sliders work. Good lord. The bug has existed for months. Go to Design > Site Styles and try dragging a slider. Just TRY. Something so basic, yet these devs can’t figure it out. I would like the devs to inform me on how or why I’m supposed to trust SS - who can’t figure out mobile design AT ALL - for my site? Doesn’t give me a lot of faith for my mobile site when the site that it’s made on can’t figure out mobile sites themselves.


  • By

    Read the offers before purchasing!

    This is more a review of the site itself than the app. I’ve never started a site or purchased a domain, so I was really lost when I started this. When you purchase an annual plan you get a free domain, but that wasn’t clear to me so I purchased a domain up front and then a monthly plan when I realized that just buying a domain wouldn’t allow me to publish my website through Squarespace. So I asked customer service to give me a credit for the domain that I *just* purchased (because had I known, I would have just bought the annual plan). They would not allow me to upgrade to the annual plan and credit me for the domain. I’ve also clicked around the site extensively and it’s not easy to use for inexperienced website developers— I’ll need help from a friend to navigate starting my site, that is, if I continue with Squarespace after their unfair policy.





  • By

    No iPad version?

    Squarespace: I love your platform. I’ve been using it for years. The only limitation has been that sometimes I’ll need to wait till I’m back at my desktop before implementing a change that was discussed during a meeting. I’m thrilled that there is now an iOS version. But not optimized for iPad? Really? How likely is it that I will be making changes to my brand story via my phone? Many of us use iPad’s with external keyboards as much as our desktop/laptops if not as our primary work tool #iPadOnly. So even though we can open it on our iPads, it is positioned in portrait mode, while our keyboards are optimized for landscape mode. This is a problem for me, and I’m sure I’m not unique. What UX research did you do to that lead you to optimize for iPhone? Seems like I’ll still be waiting till I’m back at my desktop before implementing changes.


  • By

    You can’t do ANYTHING with this app

    I used to be able to at least add events to my calendar and posts to my blog via the iOS apps available through SquareSpace. Now they have this new app that literally does nothing... I can’t edit anything, I can’t add events, I can’t add photos to my gallery, I literally have to be at home on my computer to update my website in any capacity. I liked having 4 apps for SquareSpace before this was developed with the ability to DO SOMETHING as opposed to a single streamlined app that lets me do nothing to my website what so ever. Also, this has been a complaint of this app since it’s launch months ago and SquareSpace still has not addressed these issues. That’s a problem in itself. When you’re getting feedback about your product, do something about it, or be left in the dust by your competitors. Terrible app, fix SOON please.


  • By

    Quite useful!

    This app is super useful for running my blog - I often find myself opening my laptop to make small scheduling changes for posts, and edit typos out. This makes it easier to do small things like that on the go. However, it does take quite a few clicks to get to scheduling posts and stuff like that - if there was a way to make that process a little easier, and maybe customize what appears on the homepage (shortcuts for frequently accessed features?) that would be extremely helpful. Overall, really awesome app though!


  • By

    Finally! I Can Edit My Website With My iPhone

    I travel full-time, and the only reason that I’ve kept my Mac is that I couldn’t edit my Squarespace website on iOS. My Mac died last week, and I found this app while doing a hail-Mary search of the App Store in hopes of finding a way to move exclusively to iOS. And then I found THIS. I expected a poor implementation that involved pick lists and being forced to drill down for features, but instead, the interface mostly works like the website. I drag blocks onto a blank page, just as with the website. Accessing photos is a bit more complicated, but that’s iOS’s fault, not Squarespace’s. I don’t see an option to add different types of pages, such as a blog, and I hope that this functionality is coming soon. I suppose as a kludge I can duplicate my existing blog page to add another blog to my site, but that doesn’t help someone with an existing site who deleted a template’s blog page and wants to add it back. Your app has inspired me to write my first review. Thank you, and I look forward to an iPad app.


  • By

    Underwhelming and buggy

    I wish I could like this app because I would really love the ability to update my site from my phone. But every time I open the app I’m quickly reminded of its limitations. For example, you can’t edit an event from the app. Really? Another example, when I have a summary block, I cannot change what gallery it displays. It allows me to change it, but then the change never occurs. Similarly, it looks like I can alter the tag filtering the gallery, but that doesn’t work either. Both of these features work on the desktop product, but not from mobile. It looks like you can edit these things, but when you try to save them they NEVER SAVE! Super frustrating. Stop pretending to have functionality that doesn’t work!


  • By

    Missing key elements, and glitches

    I use the app for blogs on our website and there are things that I cannot do on the app, so I have to finish on a computer browser. I cannot add Tags, Categories, Title photos, etc. Placement of media on the blogs is difficult to customize. And I can only add 1 piece of media before having to click “Done - Save Draft - Edit” before adding another one. Every time after I’ve added a photo then click the + to add another, the menu to edit the photo I just added pops up. I should really be able to use this app as a replacement for the browser, especially considering the mobile browser doesn’t seem compatible (regardless of which browser I am using) and never works either.


  • By

    FINALLY an iPad version...what took so long??

    Good thing I decided to update before writing this review! I’ve been pretty embarrassed while sitting at restaurants trying to edit my site with my iPad, turning my head sideways to look at the screen while trying to add blog posts. I’m not sure what took so long to do this...and like other users, I’ve switched almost entirely to my iPad and rarely carry my laptop, so this was a much needed update. Thank you! I still haven’t given it a serious run-through, but the fact that it’s here makes me happy.


  • By

    Thank you! Super valuable app.

    Works great for updating customer sites on the fly!!! Intuitive and effective. Overall very happy with app, it’s an answer to a very big pain point. This app will improve doing business on the go. 2 pieces of feedback: -Switching between different websites was not obvious. (It’s under the “account” tab for anyone who can’t find it). Would love to see the ability to quickly switch sites from the “home” tab. -On certain templates, navigation elements did not function properly/were not able to be edited through the app. Hopefully this will be addressed in future updates. Overall, strong 5 stars! This is a true game changer. With the launch of this app I can take a customer phone call, quickly make an edit from my phone, and immediately satisfy my customer. No need to wait for a laptop/WiFi. Something web developers have needed for years. Thank you!



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Is Squarespace — Website Builder Safe?

No. Squarespace — Website Builder does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 9,715 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for Squarespace — Website Builder Is 18.7/100.


Is Squarespace — Website Builder Legit?

No. Squarespace — Website Builder does not seem legit based on our analysis. This conclusion was arrived at by running over 9,715 Squarespace — Website Builder User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Squarespace — Website Builder Is 18.7/100.


Is Squarespace — Website Builder not working?

Squarespace — Website Builder works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.




Have a Problem with Squarespace — Website Builder? Report Issue

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Why should I report an Issue with Squarespace — Website Builder?

  1. Pulling issues faced by users like you is a good way to draw attention of Squarespace — Website Builder to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Squarespace — Website Builder customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Squarespace — Website Builder.


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