Patient Cloud Reviews

Patient Cloud Reviews

Published by on 2024-10-14

🏷️ About: Medidata Patient Cloud eCOA is a single app that provides ePRO, ClinROs, and site mode functionality to integrate workflows and manage patient engagement for patients, clinical researchers, and healthcare professionals. It simplifies the patient reported component of clinical trials and reduces study setup time and effort.


       


Overall Customer Experience 😎


👿🤬😠 Negative experience
67.4%

🙄💅🫥 Neutral
19.5%

😎👌🔥 Positive experience
13.1%

~ from Justuseapp.com NLP analysis of 100 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Allows for daily data entry

- Can be used by multiple subjects



Read 24 Customer Service Reviews 👿🤬😡😠💢😤

2.7 out of 5

does not work with iphone 12

2022-05-22

Got a new iphone 12 and now the login screen does not respond. tried using the forgot PIN option, and it goes to a password reset screen which makes no sense. from there, it never emails me any password reset email (even though I started from a forgot pin option). completely inaccessible. tried restarting phone. tried reinstalling app. nothing.

Patient cloud

2022-06-23

Since the update PatientCloud no longer shows up on my iPhone 8 - I can access it through PatientCloud Store but can’t seem to download it to the phone.

Constantly crashes

2022-07-24

Very unreliable

Freezes

2022-08-25

PatientCloud isn’t working anymore. It stays frozen on the log in screen. Please fix ASAP!!

Can no longer log in on new iPhone 13

2022-09-26

I enter my pin and nothing happens. Anyone with a fix for this???

Poor Pharma companies

2022-10-27

Upgraded to iPhone 12 max. Permanently logged out and frozen on login screen. Poor Pharma company not getting their data.

Bad

2022-11-28

Medidata customer service is incompetent and PatientCloud seems to never work with transferring data to the online data site

iPhone 12

2022-12-29

App is not letting me log into my diary since I upgraded my iPhone to the 12 pro max. It seems to be a common problem according to the people at the research study group. Not cool, this is a crucial research study !!

New phone, new iOS ,Fail app

2023-01-30

I’ve switched to iPhone 13 with iOS 15 this month and cannot login anymore. I wonder if the pro version of PatientCloud would work for me?

BIG Problem

2023-03-03

Sometimes I cannot login to PatientCloud . I enter my credentials, hit enter, and nothing. No error message, nothing.

Need a revamp

2023-04-01

This might be one of the worst apps I’ve ever seen or used. As soon as this study is over it will be deleted immediately. Bad design. Bad UX. No Face ID. Even when using the quick passcode it glitches.

How is this the app?

2023-05-03

This thing is horrendous, i can’t enter my data half the time and then get a notice I have to enter my data for the day. I don’t understand PatientCloud at all. It’s bad, and this is how data is being collected for Covid trials? What?!

Does not work on I-phone 12

2023-06-03

After logging my temperature every day for 5 months for this important covid vaccine trial, once I upgraded my phone to a 12, I can no longer log in. I am suppose to keep registering my temperature until January 2022 to complete the trial, but I guess that’s not happening….

Doesn’t sync consistently

2023-07-05

I complete the daily diary between noon and 1 pm every day. Sometimes late at night it will notify me to complete the diary when I already have. Other times I get a message the next morning that I missed the day before.
Manual syncing just sends it into a freeze.

Don't update!!!

2023-08-05

the new app crashes constantly! Everytime I go to the last page to submit data PatientCloud crashes! I have to log back in a continue from the page that crashed! so annoying and unnecessary! roll back the update and fix this garbage!

Lots of Crashes

2023-09-06

A recent update has made PatientCloud super crash-prone. Tonight I filled out three relatively short forms and the Patient Cloud app crashed eight times. This is typical of my experience over the last 2-3 weeks. Even when I have one short form I usually have a couple of app crashes in the brief time it takes me to fill it out.

iOS 15 issue; iPhone 13 Pro

2023-10-08

PatientCloud does not work with iPhone 13 pro. I have to use another device in order to sync.

Kicks out every time

2023-11-08

Been in a study for over a month. Have to fill this out daily but now it kicks you out every time to try and enter your data. I’ve been in contact but no luck getting it fixed. No way to go back to a previous version that worked

Poor design

2023-12-10

Does not allow multiple subjects per app. For a parent with multiple kids in studies, this is a obvious miss by either app devs or product managers

Broken

2024-01-10

Yesterday’s update (12/6/2021) seems to have broken PatientCloud . When I submit my identifier it spins a few seconds and then just sits on that screen.

App no longer works

2024-11-15

Upgraded phone now can’t login.

Don’t do this they don’t pay you

2024-11-15

I have conquered my fear of needles and I got my noise swabbed and they gave me nothing it’s stupid

Crash

2024-11-15

Recent update crashes PatientCloud before it accepts the data for synch.

Barbara Lancashire
2020-11-21

Unable to open any forms



Is Patient Cloud Safe? 🤗🙏


No. Patient Cloud does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 100 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.7/5 . Justuseapp Safety Score for Patient Cloud Is 16.2/100.


Is Patient Cloud Legit? 💯


No. Patient Cloud does not seem legit based on our analysis. This conclusion was arrived at by running over 100 Patient Cloud User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Patient Cloud Is 40.4/100..


Is Patient Cloud not working? 🚨


Patient Cloud works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with Patient Cloud? Post a Review




Features

- Single app for ePRO, ClinROs, and site mode functionality

- Enables clinicians and investigators to assist patients with accessing PRO instruments

- Patients can participate in clinical trials by downloading the app and receiving an invitation from their doctor

- Patients can answer clinical trial questionnaires from the comfort of their own home or wherever is convenient for them

- Healthcare professionals can invite patients to their studies and have them provide health data using their mobile devices

- Clinical researchers can build their own questionnaires and easily make them available for patients

- Entered data is accessible to researchers and partners immediately

- Part of the Medidata platform, including Medidata Rave®, providing full functionality at users' fingertips.

  Customer Service/Support
Developer:
Medidata Solutions Worldwide