Dairy Queen® Food & Treats Reviews

Ordering in DairyQueen for curbside pickup was pretty easy. But then when I got to the store I sat in the curbside parking space for 8 minutes waiting. I tried calling the number for the store as shown on my order confirmation, but nobody answered, and after about 15 rings it said the mobile customer I’m calling is not available. Waited 2 more minutes and looked the phone number up on Google (same number) and called again, still no answer. I saw an employee walking toward my car with nothing but her cell phone in her hand. She asked if I had a mobile order. I said yes. She asked for my name. At this point, I’ve been sitting in one of the three curbside pickup spots for 12 minutes and there hasn’t been a single other car show up, much less another one the same color as mine that I indicated on the order. So I don’t know what the confusion was about, but she told me it’s ready and went to get it. She came back and forgot the drink. By the time I had my denture order, I had been there for 15 minutes. It would’ve been MUCH faster to just use the drive through. And my burger wouldn’t have been cold when I got it.

The net effect of DairyQueen was essentially nil. Despite ordering ahead through DairyQueen , I still had to wait in the drive-through. After going to the drive through I still had to go through the window and the pull aside forward and wait for my food. The food order was not started until I pressed the “I’m here” button which, foolish me, I did when I arrived at the restaraunt. The reason given was to make sure my order was fresh. The actual result is that there is no time saved using DairyQueen.

If DairyQueen had a funtion that indicated whether your location has walk in or requires pick up at the drive through it might be of some value. Unfortunately my local Dairy Queen has no signage indicating how to collect your order once you have use DairyQueen . Furthermore, it is apparent that the people who are attending the drive through are not very familiar with DairyQueen , though that may be a problem unique to my location.

Do youself a favor and just use the drive through.

Don't bother claiming your deal until you are in the act of showing it to the cashier. We placed our order and right as we approached the cashier I accepted the deal (it had to be used within 15 minutes) but before I could show it to the cashier a notification came through on my phone which caused the deal to go away and DairyQueen would not allow it to be opened again. Cashier didn't believe the deal when we explained what happened. Contacted DQ online and they suggested I make sure DairyQueen was up to date (we downloaded DairyQueen while in line before placing our order!) And make sure location services were on (chose the store before looking at deals). No explanation as to why our unexpired offer was no longer available. Terrible app!

ETA - the company replied regarding using the coupon within 15 minutes which I completely understood at the time. I'm disgruntled because there is no indication that if you navigate away from it for any reason that in so doing you will invalidate the coupon.

Got through making an order and then had a pop up that said currently they weren’t doing curbside at this location even though it was an option for me to select BEFORE I went through and created an order. Why wouldn’t you let me know that before I take the time to create the order. THEN I had to go back and select the option to walk in and get the mobile order and recreate the order. Then I submitted and gave no instructions. Thankfully I looked at an email which had the REST of the instructions. I had to click on a link to submit the order. What in the world?? And then had to also let them know when I got to the store. I was already in the parking lot because the line was so long for the drive through. It’s then that I realized that I couldn’t actually walk in to get the mobile order and had to wait in the drive through line. Seriously? What is the point of mobile order. Just DONT do it. I just left.

Take a lesson from McDonalds app or just don’t have one.

I’ve been all over the US, most recently Colorado, Minnesota, Iowa, South Dakota, Montana... and no store I’ve visited has the capability take DairyQueen and the one store I was at in Minnesota, said it was “out of order” and couldn’t accept any coupons from DairyQueen or redeem any rewards. How is this helpful? I emailed to request a list of stores that will take DairyQueen , and was told Dairy Queen doesn’t have that information and it is often up to each individual store. Why go through all of this if so few stores can accept DairyQueen ? It’s a disgrace to Dairy Queen as a whole, a disservice to the poor stores that can’t take it and seems to really tick of customers who go to a Dairy Queen thinking they can take DairyQueen . This is the only app I have where stores have no clue what I’m talking about with DairyQueen or flat out don’t accept it. Are you trying to tick people off?

I have been an avid advocate for DQ & have spent literally THOUSANDS of dollars on your frozen dessert treats over the past 2 years alone. I get DQ at least once a day, sometimes more...Well, that’s going to change immediately if something is not done to compensate the troubles I have had now with DairyQueen. Every time I order it has screwed my order up so badly it’s beyond being able to fix. I keep forgetting to check the order, but by the time I get back to consume the frozen deliciousness the order is so mixed up, wrong items and/or incorrectly personalized. I have complained to the general manager 3 times now but keep getting told it’s your app not sending the orders in to your dessert artists correctly. They told me to contact your relations team as I have wasted so much money trying to use the convenience within DairyQueen but has made it so difficult to continue. Might just start going to Sonic Daily if this isn’t fixed and made right...Come on boys!

I like DairyQueen but my problem is , it works good when I’m at home and then when I get to Dairy Queen and it’s only like 5 minutes away DairyQueen doesn’t work so I can’t show the cashier the coupon or anything , but when I pulled up to place my order it was there and then when I got to the window DairyQueen froze but the lady was nice and gave me my order with the discount but if this keeps happening it will be useless and it happen twice already the first time I didn’t even place the order because it wouldn’t come up at all , and I don’t even hit the confirm button until I’m in the parking lot , because I know that you only have a certain amount of mins to claim your discount. I was in the parking lot when I placed the order but it still froze by the time that I got to the pick up window☺️

When I got my items I opened them up as I always do to make sure that they are correct before I leave the store. And two of the three blizzards were not even full so I asked the young lady behind the counter if she could go ahead and actually fill up our ice cream cups for us. The one blizzard was a heath blizzard and it clearly had hot fudge in it and not chocolate syrup as the ice cream was melted inside. I also ran a local this app for seven years so I know the difference between chocolate syrup being put into a blizzard and hot fudge being put into a blizzard. I was very polite to the young lady and She acted like me asking her nicely to correct my order was the end of the world. I was once again reminded why I don’t go to this app anymore. Literally the only reason I went there was to get a heath blizzard for my husband and now I am frustrated because I know it was made in correctly.

Good day Dairy Queen,

I received a happy birthday email from you and went to my local Dairy Queen to get my buy one/get one free birthday gift offer. The lady working at DQ denied my getting the same size as purchased for free (large Oreo cookie blizzard). She said I was only entitled to the mini/super small blizzard. This was a big let down and two of my guess opt not to support your business based on the bait and switch being pulled . I did purchase the large and got the mini for free because my son was excited for DQ; but I want you to know I am disappointed with the tactic that was used to get me into your business. Please let me know how you would feel if I treated you like this. (I am a DQ member, please look up
Number for communication info so you keep my privacy and I have my receipt if you need more information. ) Thanks and have a nice day.

Unlike other great fast food apps, the fact that you can’t add a receipt to your rewards after sale is absolutely ridiculous. Couldn’t order through DairyQueen because a cherry dipped cone my daughter wanted wasn’t an option. Yet, they’re available at the location I patronized. So, when I got there I forgot to have them scan the my rewards barcode at the drive-thru. Mainly because DQ idiotically gives you ice cream first, when you order regular food, instead of last. So, you know, trying to keep the melting ice cream from getting all over the place was a higher priority. The almost 5 star ranking is beyond stupid. All menu options aren’t available for locations even when they have them and no after the fact receipt adding. Yeah… I’d rate DairyQueen high too. Sarcasm.

DairyQueen will not allow me to set up my account through Facebook. When I tried to create an account manually, I received a message that my email address was already on file. I don’t recall ever setting one up, but I thought maybe I did it a long time ago, so I selected, “Forgot Password,” then was instructed to enter my email address. After waiting a while, I requested it again, but nothing came to my email. I checked my junk folder, it wasn’t there, either. I tried to set up an an account with my son’s email address, then received a message that an account was already set up on my device. I then added DairyQueen on my son’s phone, went through the process of setting up an account, then tapped, “Continue.” It’s still stuck on that screen. I think there may be a compatibility issue with Apple.

DairyQueen could use a lot of work. It’s confusing and messy. The McDonald’s app and pretty much every other chain app has a pick up time option. I needed to pick up something just before my mom got off but I got old food and watered down soda because it ordered too soon. I also ordered a second time because it didn’t give me the option of reopening the previous order to say I was there so I thought the order wasn’t even placed. Therefore I was charged twice when I only got those meals once. Unfortunately we do live in a time where the amount of money wasted on a second set of meals, that I didn’t even receive, could literally fill my empty gas tank. I have to say this was a waste of my time. DairyQueen is supposed to make ordering more efficient and convenient but instead makes it confusing and disappointing.

I continue to have issues with DairyQueen. You can’t add a gift card once you have a credit card attached. You can’t special order a hamburger. You can only buy a cheeseburger, remove the cheese (but still pay for the cheese!), and then special order it that way. You don’t get points if you don’t get DairyQueen scanned. In other words, your order is NOT tied to your app. This means you have to give your phone to the cashier to have DairyQueen scanned (a great way to spread those germs...thanks IT people!). You also cannot get points credited to your account if you forget to have your phone scanned (as in you thought your phone was linked to your app). Even if you have a receipt, it doesn’t matter. Such a frustrating app!

Maybe it’s just me but does anyone else actually use DairyQueen ? EVERY SINGLE TIME I’ve gone to Dairy Queen and opened DairyQueen to find a deal to use I come up empty handed. I don’t know if maybe it’s just my app or my location but I NEVER and I mean not even once have had a deal that was something different than what is normally offered. Every time I open it there’s only like 4 “deals” and they aren’t even exclusive to DairyQueen . I literally get the same deal by just regularly ordering. I’ve tried so many times to find a purpose for DairyQueen and each time have come up empty handed. To say I was disappointed in DairyQueen would be an understatement. There is seriously no use for DairyQueen. It’s a waste of time and space. THERE IS NO PURPOSE TO DairyQueen-DO NOT DOWNLOAD!!!!!

It’s was easy to Order on line except , I could not get my points to works for my rewards for a chicken Basket reward which I had 529 points and it said it was 500 points , but it would not take my points to get the basket so I had spend more money on my order than I wanted too which I should gotten it free from earn points .

If DairyQueen were an airlines, everyone would die who used it. Every time I go to use it at DQ, it’s a total failure. Developers, do yourselves a favor: Take a look at Burger King’s app, or McDonalds. They have it down. The DQ app is so dysfunctional that I have removed it from all my devices. I’ve had it for about 6 months now and have NEVER had it provide a discount on a promised item. App just doesn’t deliver. BK has the same 15min timer in place but it actually works. DairyQueen has actually kept me from visiting DQ because it’s just a huge disappointment. Oh, by the way, it’s nice that you respond to these complaints, but every response I’ve seen has amounted to either an excuse or simply “lip service”. That’s not going to go very far.

Has the title says, if your DQ app is working do not update it. They tried to redo it for some reason and they broke it. DairyQueen used to work great, now I can’t get it to work at all. Of course with an iPhone I can’t go back. So I would also suggest don’t get an iPhone. As a general rule, if something isn’t broken it works great, never updated. All you can do is break something it’s never an improvement. These people just do this because they have to justify their job. Otherwise they be doing nothing. So they have to come up with some new something So they can show they did something, and then half the time they make sure that’s broken so they can fix it etc.

I used DairyQueen instead of waiting in the drive thru and was very disappointed. I ordered 15 minutes before arriving and expected that they would make my four items and somehow keep them cold in a freezer. They didn’t, instead I had to click a button to tell them I had arrived. Only then did they start making the 4 items. But the online orders were not at all a priority. They made the items between working the drive thru and it took 10 minutes from the first of the items to be made to the last item to be made. That doesn’t work well for ice cream orders. The drive thru was clearly a priority - don’t use DairyQueen to order ahead.

Well I pulled into the Dairy Queen drivethru of my hometown and there were at least 14 cars ahead of me, so I downloaded DairyQueen thinking I can skip the line. Nope!! I love getting a late night blizzard and my son gets a large vanilla cone. This would be very convenient if they did “order ahead” curbside pick-up. Well, I guess I’m waiting in the line because I want a blizzard THAT BAD!! Haha but for real, the staff the food everything is absolutely great every time I come the orders always right they’re almost as good as Chick-fil-A but not quite.
Nobody can top Chick-fil-A!!

Just tried placing a mobile order for something simple (chicken basket and a blizzard), first, I couldn’t get into the mobile order for curbside pickup because I couldn’t select my vehicle (white SUV) because it would give me an error message. After answering the same 2 questions on a “manual entry” screen I got to the mobile order. When on the mobile order I was given a range of blizzards to choose from, but not one that I wanted, and regardless of looking all over the menu, I couldn’t find it. This is not the first time that mobile ordering has been messed up, and I’m sure it won’t be the last, previously DairyQueen didn’t give me the $3 discount for ordering more than $10. Get it together!

DairyQueen doesn’t have a street address option to add my mailing address for my debit card to add the card to DairyQueen to pay, there isn’t a pay in store option which doesn’t make sense because you can’t even go through the drive through to pick up your order so why not allow me to pay inside being that I have to go inside anyway (not very convenient) so basically DairyQueen works as a menu and that’s it because you can’t actually purchase on DairyQueen because you can’t add your card. Absolutely ridiculous.

I just love using DairyQueen . It’s so convenient.

I tried to log in with Facebook and error keeps saying it has another account from the device. So what I did is to delete DairyQueen and reinstall it again. Still don’t work. Than I use a VPN and still not working to log in. This is what I call stupid. Please fix DairyQueen. It is very buggy.

Our family have been frequent customers of Dairy Queen for years and enjoy the food, so of course I downloaded DairyQueen. But just like other reviewers, our local Dairy Queen refuses to take coupons or deals off DairyQueen!! Am amazed in this day and age of technology but am deleting anyway.

When all surrounding locations have no mobile ordering & you can’t see the menu unless you have a location with mobile ordering. This is 2020 & DQ is still in the dark ages.

DQ may you please bring a way that we can manage our payment method for both credit/debit, gift cards.

My wife and I have been frequenting the Toms River NJ store for the last two years and the new location on Rt. 70 in Manchester NJ since it’s recent opening . Both location are under the ownership of the same fine fellow . The food , service and store maintenance has been excellent. We just downloaded the DQ app and look forward to a continuing rewarding relationship with this purveyor of great cold treats and now hot fan food.
The Fogarty’s of Manchester NJ, US of A

I am trying to log in, but the opening screen has an overlay which prevents login.

Let me add points from my receipt.

I can order at any store’s located never me. I thought I would love DairyQueen but I really hate it

dQ is all over Texas. Wish we could use the deals!

Cannot find a DQ in Louisville, KY that participates with mobile orders/rewards...pretty lame.

DairyQueen would be cool if it had a certain warning on the coupon page. It already says to be careful because you only have 15 minutes, but there should be another warning that the store may not be able to accept it at this time.

What’s really misleading is that you can set a certain store for the coupon, so as long as you’re not in Texas, you’re thinking “If I can set this particular store as the one to redeem it at, this store must be accepting them.” So when you’ve already clicked redeem in the line and find out they’re lacking equipment (what do they need for the qr? A phone or...?), it’s frustrating.

One solution is to not do the 15 minute expiration thing. Instead have the store employee mark it as redeemed, like Groupon does, or have it automatically redeem when the coupon is used (probably more work to implement, I understand)

Another solution is to have an employee login to DairyQueen or an online interface where the store can register itself as coupon ready; that way, if the person tries to choose the store location to use with the coupon, an error message could come up informing them that this store is not accepting coupons yet but will be soon, stay tuned, transitioning, etc.

Otherwise people are just disappointed and feel like they’re wasting a trip when they were originally excited to go get ice cream.

Just some feedback. I like the interface overall and the coupons are neat. So is the interaction with gps to find the store you’re at automatically.

I tried to write a review and it wouldn’t except it, I can see why there’s not very many positive things anyone has to say. That’s a shame because the ice cream is an all-time favorite and many enjoy the other items on their menu and have for years. It’s a shame you take the time to do it and it won’t except it. I’ve had the same coupon issues everybody else has had Which is why I haven’t been back in I can’t tell you how long. It’s frustrating and you have to jump through so many hoops when Life as you doing enough of that and there’s too many other options that we have that are much easier. If they want to customers to take advantage of their coupons and offer specials they should just make it as such and stead of some kind of a cat and mouse game. It’s a shame because it actually just shows that they have a little respect for their customers instead of a place that welcomes their customers.

Ok I work at a Dairy Queen, and DairyQueen has caused a lot of trouble, people will come in saying that they saw the promotion but didn’t have the deal in their app when they have never used it, and it’s happening to tons of people and we feel bad but we can’t do anything unless they have the deal redeemable. DairyQueen promotes so many things and then when people check their deals it’ll be empty or only have a few of them. Also it’s causing our drive through and lobby to get backed up because people are having issues with DairyQueen freezing on them, or not being redeemable, I had a girl come in yesterday that had the deal but when I swiped it it said that the promotion was no longer available when the girl she was with clearly had the same deal but was able to get it redeemed. So DairyQueen has to b come consistent with all its users or else it’s just not fair and is causing frustration with our customers and us.