Contact Dairy Queen Support

Ordering in the app for curbside pickup was pretty easy. But then when I got to the store I sat in the curbside parking space for 8 minutes waiting. I tried calling the number for the store as shown on my order confirmation, but nobody answered, and after about 15 rings it said the mobile customer I’m calling is not available. Waited 2 more minutes and looked the phone number up on Google (same number) and called again, still no answer. I saw an employee walking toward my car with nothing but her cell phone in her hand. She asked if I had a mobile order. I said yes. She asked for my name. At this point, I’ve been sitting in one of the three curbside pickup spots for 12 minutes and there hasn’t been a single other car show up, much less another one the same color as mine that I indicated on the order. So I don’t know what the confusion was about, but she told me it’s ready and went to get it. She came back and forgot the drink. By the time I had my denture order, I had been there for 15 minutes. It would’ve been MUCH faster to just use the drive through. And my burger wouldn’t have been cold when I got it.

The net effect of this app was essentially nil. Despite ordering ahead through the app, I still had to wait in the drive-through. After going to the drive through I still had to go through the window and the pull aside forward and wait for my food. The food order was not started until I pressed the “I’m here” button which, foolish me, I did when I arrived at the restaraunt. The reason given was to make sure my order was fresh. The actual result is that there is no time saved using this app. If the app had a funtion that indicated whether your location has walk in or requires pick up at the drive through it might be of some value. Unfortunately my local Dairy Queen has no signage indicating how to collect your order once you have use the app. Furthermore, it is apparent that the people who are attending the drive through are not very familiar with the app, though that may be a problem unique to my location. Do youself a favor and just use the drive through.

Don't bother claiming your deal until you are in the act of showing it to the cashier. We placed our order and right as we approached the cashier I accepted the deal (it had to be used within 15 minutes) but before I could show it to the cashier a notification came through on my phone which caused the deal to go away and the app would not allow it to be opened again. Cashier didn't believe the deal when we explained what happened. Contacted DQ online and they suggested I make sure the app was up to date (we downloaded the app while in line before placing our order!) And make sure location services were on (chose the store before looking at deals). No explanation as to why our unexpired offer was no longer available. Terrible app! ETA - the company replied regarding using the coupon within 15 minutes which I completely understood at the time. I'm disgruntled because there is no indication that if you navigate away from it for any reason that in so doing you will invalidate the coupon.