Jersey Mike's Reviews

by Angel~MaMa

I have ordered from your Dekalb IL location since it opened. I have accumulated a lot Still as of last comment not to person respondedof points, which means I eat here a lot. It use to be a good place for subs, like I said USE TO BE. You have so many manager coming and leaving. That they don’t care about your customer base or your business. I have had several issues and watched out to try connect with the manager, at least 2/3 times a week. I have left my number for a return call. SILENCE!!!!! When a friend called and asked for manager she got on the phone. My friend handed me their phone, all of a sudden manager said couldn’t hear me, then it was bad connection. Which is a bunch of CRAP!! Then hung up. I called back, no answer... PATHETIC
Once all my points are used up, I will NOT be visiting your establishment again. As someone else pointed out about your app it doesn’t seem to work when there is a special that you have to go through JerseyMikes. It has happened several times.
I am usually the person who will call the manager and compliment employees. I feel that management is told only when something bad happens, not me... except now.
Wish there were a place we could give minus stars, unfortunately (for me) there isn’t fortunately (for you) minus’s are not available

by Drwireless

I was a regular #6 guy. The roast beef used to be medium rare (pink/red) and was usually a good bet. Since they give very little meat, I usually order double meat. Lately, it’s been a challenge to get medium rare roast beef. I was told of a new company policy of no longer cooking these “in house”. I was also told this should make medium rare the norm. Not the exception. I also loved JerseyMikes until my last experience. I paid over $13 for a double meat sandwich which had two slices of meat at best. The tomato was not even ripe and looked like it should have been discarded. This was the one time that I had my wife pick it up. I immediately noticed the bag felt too light for a regular, let alone double meat. What little beef was over cooked and made Arbys look gourmet. Did I mention I ordered this as rare as possible and on white bread? I got parmesian Rosemarie, not white. So disappointed I’m not coming back.

by Quagdarr

As they just opened up a new location near me I was looking for a different option for regular lunches and enjoyed the sandwich I got from the new place. As I left I decided to install JerseyMikes as I knew I would be going back a lot but as time is precious to me I just tried using JerseyMikes for the first time after I had made an account and the loading screen showing a bicycle stayed on for about five minutes in which I opened and closed JerseyMikes trying to force it to load. Eventually it did and of course it needed a login and then verify that I was not a robot to which it would just sit there on the screen and took entirely too long showing no signs of progress that it was loading. Because I do not have the time to go sit and wait 10 minutes for a sandwich to be made I like to order and go pick up which now means I am back down to fire house subs as my go to because I need something reliable that works in JerseyMikes does not do that. I will assume all of the five star reviews were purchased reviews.

by IvyCauld

First time ever using JerseyMikes and what an awful experience. Not only did the delivery driver try to do an in person hand off when I absolutely did not want to come in contact with another human. My sandwich order was missing, the bowls I ordered for my family came covered in random bits of lettuce on the outside of the boxes like someone sprinkled lettuce into our paper bag, and the bowls orders were still made wrong.
Then when I called the store i ordered from (Yucaipa if your wondering) they said ‘well we can’t send you anything to replace the food you paid for but was never made’ and then told me they ‘can’t provide me with a refund for the missing parts of my order’ because they have no manager on site. I would have to come back in and only then could they give me a sandwich I had already paid, and paid delivery for.
I ordered in because I can’t go out.
But hey I got the chips and drink though.
I would have rather used any other app then this piece of garbage because the other apps have contingency plans for if something goes wrong with you order and it’s delivery.
This Jersey Mikes one however has no option in place for when you don’t get your food that you paid for. Besides come visit in person. And if you’re trying to use this for take out it will screw you over.
Use another app.

by DLP1000

I downloaded JerseyMikes and placed my first online order today. Everything worked as expected. JerseyMikes told me my food would be ready in 30 minutes. There was no earlier option. Although I live 2 minutes away, I showed up to the store in 25 minutes. My meatball sandwich was ready to go and completely cold. There were at least 4 people in the store walking around and no other customers. I'm guessing the order came in, was immediately prepared, then sat waiting for me to arrive. Even being 5 minutes before the expected pick-up time the sandwich was completely cold. To avoid conflict with a location I eat regularly, I went home and vowed not to use the Jersey Mikes iOS app again for any of my orders.

Additionally, my wife was hoping to place her order online. She wanted Turkey and Swiss. Apparently, they only have Turkey and Provolone with no option to replace Provolone for Swiss. We thought about trying to add a note, but thought that might be confusing or missed and we didn't want to risk a $10 sandwich not being prepared as expected.

So with the service at the store being excellent and the food quality usually outstanding, the lesson here is to not use the iOS app going forward.

I submitted this information to Jersey Mikes customer service and got no reply.

by Khm1952

First of all, thank you for being open with cheerful workers. During these COVID times, that is something for which to be grateful.
We usually order the same sandwiches, the #13. This time however they tasted different. It took us awhile to figure out what was different.
Everything seemed sliced very very very thin. Substantial amount of lettuce and, in my sandwich, fair amount of ham, but everything (including rest of produce and all the Italian meats) was sliced so thin that I could barely taste anything but the ham and lettuce and Italian seasonings. The thinly sliced cheese hung over the bun (which was indeed fresh & delicious). The 2 slices of cheese on our sandwiches were thinner than one slice of Safeway bought provolone.
I hope this extremely thin slicing of meats and produce is unique to the Jersey Mike’s on Union Ave. in Los Gatos so we will try some other franchises. We sincerely miss the sandwich the way it used to be that reminded us of our East Coast home.

by Jmcbango

I love Jersey Mike's, but stopped using their app, add the main reason for using apps like this (signing in to earn rewards points and save common orders) is completely bugged. I had a password saved on my phone, so I know that I had an account with them, but my password wouldn't work for some reason. I tried using the "forgot password" feature, but the email never came. Next, I tried using another email to make a new account from scratch. After going through the whole process, I tried to sign in, and it continued to tell me my password was incorrect even though I just created the account and set the corresponding password. This has been a frustrating issue with JerseyMikes that I have been encountering for some time. What's the point of having an app if you cant sign in to your account???

by Rubberducky84

You can order but you can only order what they want you to order. You can’t for example change out provolone for American on the Italian. You can absolutely do that though in store. There is a “customize” option in JerseyMikes which is only and option to remove things already on the sub, not an option to add extras. So what’s the point of customizing? Also they won’t make your sub til you check in so even ordering on JerseyMikes is a waste because you have to go to the store wait in line and tell them you’re there. Overall JerseyMikes is completely pointless other than to look at the menu. I get offers all the time and would order every single time I get one but I have to order through JerseyMikes and I can’t get the subs the way I like them. So I go to subway 🤷🏻‍♂️🤷🏻‍♂️🤷🏻‍♂️ Jersey Mikes subs > Subway subs, Jersey Mikes app/easy of use <<<<<<<<<<<< Subway app

by Msdelmo!

get an email and text notification promoting 50% off on any sub ordered through JerseyMikes . Welp deal?? I’m a frequent flyer at jersey mikes since I was 14 so this ticks me off I will miss out on this promotion. I was planning on ordering for a party too.

Update:
I’ve ordered twice in the last two days now that the promotion is working. Each time the order was wrong when I got home. I keep reaching out to customer service but no one wants to get back to me. Actually better yet why aren’t Peter and Frank personally going to their Tennessee locations and making sure it is up to their standards like they did in the south Florida locations. The meat is either too much or not enough. Why aren’t they using the scale to train the employees the correct weights for each sandwich. Why aren’t they giving the proper amount of juice or toppings? And why is it when I correct an employee on how I want my sub am I getting an attitude. I worked for jersey mikes from the age of 14-21 and the standards we were held at were by far higher than what I’ve experienced here. Makes me want to buy these locations just to get them in check myself! These stores are tainting the jersey mikes name. If I wanted a crappy sub I’d go to subway where it’s cheaper. No I expect more when I’m paying more.

by Rcorns7

JerseyMikes is great with the exception of not having all items offered at the location listed. It does not list all chip options. Nor does it allow you the option to select a fountain drink as your drink option. You are stuck purchasing a can/bottle of soda, water or tea. When I order my chips I have to pick one and then in the special instructions section put which type I really want, which makes me feel like a pain. Fixing this would vastly improve my experience with JerseyMikes and I would order from Jersey Mikes more often. Currently, I don’t order from JerseyMikes very often due to the amount of stress it causes, I want to be able to order everything I want on JerseyMikes , pay for it, walk in, grab it, get out ,get back to work, and eat my lunch. I spend more time fighting JerseyMikes and then skip eating lunch on the days I thought it would a great idea to have Jersey Mikes for lunch. Please list all items and reduce the stress, make my lunch break smooth and relaxing not one that turns me into a hangry beasts.

by Sweettkg

My family loves Jersey Mikes and will eat there at least every couple weeks. But the big dilemma is do we order from the Jersey Mike app or DoorDash it? The he prices are spiked on DoorDash but it will get here fast or do we order from Jersey mikes app and wait over an hour for our food to get here. This boggles my mind. Shouldn’t it be the same price and arrival time for both? For example for 3 sandwiches, chips and two drinks on DoorDash, mind you I have dashpass, will cost me $60+ and be here in 20-25 mins. On the Jersey Mikes app same food cost me $45 and will be here in little over an hour. Same food!! It’s crazy! I know I should order for somewhere else, but this mom is tired and doesn’t feel like cooking tonight. But doesn’t want to feel completely ripped off either.

by Luft Zeit

JerseyMikes is easy to use but if judging on effectiveness of getting the order correct I’m rating a 3 or 4. Main issues: why is spicey mustard not on the regular screen? You have to request as a customization. Therefore this got my order wrong recently because when I requested mustard I thought there was only one mustard and I happened to get to the restaurant while they were making it then psychologically it was an issue because I “knew” it was not the taste I was anticipating. Then there is the issue of Swiss versus provolone. Sorry, but provolone has very little flavor but for some reason Swiss is not listed as an option but it is an option in the store. This issue knocked down my rating today from 4 to 3 because I realize again I forgot to customize. NEXT, I want an option to not cut that sandwich in half - these are not finger sandwiches- they are designed to eat so half the ingredients don’t fall out the bottom. When you cut the sandwich in half you double the chance of the guts falling out. Next- I order to go... get a fountain soft drink- why is there no option to buy bottled drinks- I tried to grab one a while back but apparently those are charged differently. I’ve never seen anyone grab those. Why? Why aren’t they on the menu?

by Jillybean62802

ETA: pushing out an update to the terrible update somehow reset the average ratings? Ok. You still didn’t fix the favorites (which the Dev response of “taking the time to make even better” is absolute crap as it worked fine before and there was no good reason to push an update without having favorites). Still 1 star and still won’t get my business. Get it together developers.

The new version of JerseyMikes doesn’t let you save a repeat order, doesn’t send you a copy of your order by text or email, doesn’t let you look back at your order, and forced me to sign in after the update (that one is only annoying). I agree with others: unless and until JerseyMikes is fixed or just reverted back to the perfectly functional way it was I won’t be eating Jersey Mike’s. It’s such a hassle to have to stop what I’m doing to place an order when I used to be able to order in about 30 seconds.

by Seanp2500

I love Jersey Mike’s food but they don’t always get it right. I have learned sometimes it is because they sell out of certain ingredients. Which makes sense. The one by my home can get really busy. The problem is I like to order ahead and just pick up my food. But if thwy run out of something like bacon or mushrooms i end up getting charged even though it may not have been placed in my sub. They have been really cool about it but I think JerseyMikes kust needs something like on uber eats when something is missing you just report it and that one item gets credited. If they can fix this I would definitely give JerseyMikes 5 stars. I highly recommend Jersey Mike’s over any other sub places. It’s no contest!

by Pags524

JerseyMikes is easy to use and is pretty on point for most things...but. Its like playing Russian roulette with your order. You order something but you never know what you're gonna get! Order turkey... get ham. Order tuna, no, today you're getting a cheese steak! The customization notes are almost NEVER followed (asking for extra something just gets ignored, saying you cant have vinegar on the sandwich... naaa you're getting EXTRA vinegar!) For what its worth i order 2-4 times per week. The order is right maybe 1 out of 4 times if that. And I've ordered from different locations (there are 4 in my vicinity). So unless its a systemic problem with the employees not able to get the orders right, I'm gonna blame JerseyMikes for not sending the right order. Theres no way the employees are THAT incompetent.

by M.J. Johnson

The folks at Jersey Mike’s on E. Stone Drive are amazing ! The owners and everyone on on staff from leadership to front line employees are always courteous and professional. I worked at for a Wireless Company for 13 years in the same general area and while they weren’t in existence the entire time I was employed near their location they were for the over whelming majority of my time. And my point behind that is I ate Jersey Mike’s multiple times a week for over an extended period of time. The food is always fresh and the level of service and attention to detail is what you would expect at a 5 Star sit down restaurant. And yes my Jersey Mikes’s is alway a 5 Star Experience from JerseyMikes to the counter and all points in between!

by Rdfbhukigtvfredcftgbynjmyrdvtm

Everyone there is polite, patient and they go the extra mile. They greet you entering the store as well as leaving. If anything is incorrect on your order they offer to fix it and are very apologetic, even if the customer made the mistake. I had problems using the application in the beginning, no one was ever rude not abrasive. They even know my name and I think that's a great quality!!! If I could afford it, I would have Jersey Mike's Daily!!!
Your food is always fresh. I love that your quality has not changed through the years!!!
All of your stores are clean and fresh looking always...

Thank you so much for hiring customer oriented staff!!!

by Trying Realhard

Our local Jersey Mike’s opened recently and I placed my first order using JerseyMikes just a few days ago. I recommend going through JerseyMikes since it’s very user-friendly and easy to navigate. I thought the sandwich was a little pricey but I did get a giant size with extra meat. And then I pick that beast up. This sandwich was a monster. There was a weight that told me I was going to be in serious trouble if I try to eat the whole thing. I tried, and I succeeded, but not very easily. Now I’m basing this review on one use and one sandwich, and I intend to try more, but if my next experience and the rest of the menu is even half as good then there should be a rating above five stars. Order the giant, and be warned. This thing put me in a food coma and I was able to skip breakfast and lunch the next day.

by Savannah Sunday

Hi guys!! I’ve loved using JerseyMikes for pick up and delivery. Thank you! However i have twice wished there was a way you can customize a sub that isn’t on the board (as if you were walking in). For money reasons, i get you need to have a baseline for charges. Both times I’ve put the particular type of chips I’ve wanted in the “special notes” section and didn’t get the chips. I know you have different kids but they’re not all an option on the toggle switch. Today I wanted a turkey sub with American cheese. I ordered the turkey and provolone to be charged fairly, and put “AMERICAN CHEESE PLEASE” in special notes. My sandwich came with provolone. I wish there was more toggle options in the customize section, or that there was a way to start from scratch. Thank you guys and thanks for being a great option, open, and having awesome qualities!

by A A Grateful Old Woman

I cannot say enough great things about this store and their employees! Honest, friendly, compassionate, professional are just a few of the words I could use to describe them! During a recent ice storm, I attempted to walk in to the store. The ice was so bad in the parking lot that I could not accomplish this simple task. One of the employees came out to assist me and helped me back into my car, took my credit card in to the store, paid for my sub, and brought everything back out to me. He went above and beyond the requirements at his job just to ensure that I did not fall. Again I cannot begin to express my appreciation for his actions. A fall at my age could be absolutely disastrous. A great store with outstanding employees!

by Thebahnerfamily

Your app has been terrible the past few times I’ve used it. It wouldn’t allow me to login earlier this week. I had to buy in store and cannot use the receipt to add to my points like you can at Chick-fil-A. Today I ordered a sandwich using my closest restaurant but it defaulted to a restaurant much farther away. I’m now paying for two sandwiches in one day and the store I’m at cannot post a refund. ALSO, you cannot select a wider variety of chip options. All of this makes shopping at jersey mikes more trouble than it’s worth.

I’m trying to pay with Apple Pay now and it won’t work.

by Subfoodie

I use the Jersey Mike’s App for convenience and time crunch on a Mom with two little ones. Kids subs and kids meals are missing from JerseyMikes , so I have to order a mini for my son, with sides separately and order a kids drink when I get there. The chips options are also not accurate, JerseyMikes doesn’t contain baked Lays so I always have to swap chips when I get there. Orders also tend to take a really long time, often longer than the 15 minute “ASAP” option. 2 stars for reasons listed, but the subs are always super yummy!

by ErinJade

I really like JerseyMikes, but I HATE how it doesn’t let you customize some subs aside from taking OFF toppings. On the Big Kahuna I like provolone cheese instead of American, and I want to add lettuce and mayo. Can I do that when ordering through JerseyMikes ? Nope. I can only take off items that automatically come on it. This is such a stupid decision. Please change it so we can properly customize ALL of the subs with all of the available toppings! If this gets fixed my review would be a 5 star. JerseyMikes is good otherwise.

by Big T's

JerseyMikes works well. Sandwiches are priced on the ridiculously high end, but I have limited options where I live and the points program is a good incentive. I receive text promotions for double points day, but do not receive double points when I order through JerseyMikes . The store didn’t even know it was double points day. Visibility of the amount of points I’ll revive for a given order would be nice, and also that you honor the promotion of double points day.

by Effoex

What’s with apps removing the most useful features lately? This version is much improved but the best feature of the old version was the ability to save “favorite” orders to easily order again and again. Now I have to rebuild my family’s custom order every time. Makes me less likely to decide to order at all; we just opt for pizza instead. Bring it back and we’re back to ordering several times a week. Thanks!

by Jartlr

Downloaded JerseyMikes and received points. That was nice. Thank you, Jersey Mike’s.
There is no longer an order number at the end of the mobile order process nor anywhere with my order history, that I can find anyway. At our local Jersey Mike’s they get the orders wrong more often than correct so having the order number and order specifics is helpful. Hope it’s back on in update.

by Dread Lord CyberSkull

Ordering is much improved, but the form still needs some work. While the instruction field is good to have, a list of all optional ingredients would be good in all sandwiches. The customization menu is more extensive on the cold sandwiches, but is still missing ingredients you can see in the store counter. For example I can’t change the cheese on my sandwich.

The best practice would be to show everything on the sandwich page without an extra tap to go to a new submenu page.

There is no Wallet Pass support for the Shore Card, a continued disappointment.

by Anavrin00

Wraps don't appear on JerseyMikes so after putting in everyone's order before I noticed this I will have to go into the store to place my order anyway which is not possible with a 30 minute lunch. Had to order from another restaurant as a result. Please fix this and I will return.

by StimpyCat

I've been impressed with JerseyMikes. The more food apps I use the more I appreciate ones that do it right. You're not forced to enter a credit card. You can use Apple Pay. You're not forced to buy credits, you can just pay for your order in the exact amount. It's also ready to redeem points. I just got a seven dollar sub for free.

by Toppooper

I order the same sandwich everyday. I don’t know why you took away the ability to save favorite sandwiches. I also enjoyed being able to see my point balance which i can no longer see. JerseyMikes is ok to order a sandwich but if you’re a regular, the old app was much better.

by Since1972

I use JerseyMikes often to order lunch. Jersey Mike’s always seems to be busy and it’s a great way to skip the line. JerseyMikes is easy to use and allows you to customize your sandwich exactly the way you want it. It also tracks your points so when you earn enough you can always get a free sandwich. Love walking in and skipping the line!

by Bluesteel124

Apple Pay is a welcomed addition. PayPal would be even better. I did not find wraps in the new app and the first time I tried to submit the order it said it cannot connect to the servers. I quit JerseyMikes and it worked on the second attempt. I hope it continues to get better. Ordering with JerseyMikes cuts the wait time down dramatically.

by Dazedinokc

I absolutely love coming to Jersey Mike’s. Kathy is so bubbly and caring. She helps me through tough times when my husband isn’t doing so good. Always get a smile from her. I’m from Pennsylvania and up there we are used to our cheesesteak subs a certain way. Down here in Alabama jersey Mike’s is the closest I have found. Keep up the good work. Although I do miss the Tastykakes. LOL