Wingstop Reviews

by Klala314

My husband and I love this app. Love the food and love the fact that, twice a month, we can come home and relax and not have to worry about cooking dinner because we order from Wingstop to have wings delivered. Recently however, Wingstop is not allowing delivery. It allows us to choose the delivery option, but when I put in the order and click to pay, a prompt comes up stating: ‘orders over $20 cannot be delivered.’ We thought that was strange, as most places want to you to order more food and therefore spend more money, which were completely fine with in this wing situation. However, when we made the order smaller and under $20 and then clicked to pay, a similar prompt came up stating: ‘orders under $20 cannot be delivered.’ Which makes more sense but is a lie since we had tried to place an order over $20 and it still wouldn’t allow us to order.
Unfortunately, with this new update or ‘bug’, we, at this time, have decided that we will get our wings somewhere else. If Wingstop is updated back to the way it should be working and allows orders over $20 to be delivered then we will consider ordering again.
We just thought the developers of Wingstop ought to know that they are losing the company money.
Also, anyone who reads these comments before deciding to order ought to know that when considering a delivery order, you won’t be able to.

by Deatnator47

I placed an online delivery order and waited for my order but my order was never delivered to me. When I placed my online order to be delivered to my door I was not given any receipt or confirmation number and was only given a number. I tried calling the number it gave me but the number was out of service. There was no location on where the driver was and after about an hour my order was marked complete. I went outside of my apartments and saw no one, never got my order. There is nowhere I am able to dispute this and I paid $40 for my order (including tip). Since there was no option to dispute this on their app, I tried contacting Doordash and Doordash told me I need to request a refund from this app. So now I am going back and forth and my $40 was stolen from me. Be careful using Wingstop ! It’s worked before but not every order will be delivered by a driver so just know if you don’t receive your order or have any issue with your order, expect for the issue to never be resolved and expect for your money to be stolen from you.

by Shadyxv1017

I downloaded Wingstop , created an account, and submitted an order. I waited for about an hour and nothing. I hadn't eaten because I was waiting on my order from this app. After no show, I check my app. It says my food has been delivered, but when I checked my email it said my order was cancelled. I check my bank account and they took my money. I am HIGHLY disappointed and I don't think I'll be ordering online at all. The only reason I didn't go to the store was because I was at work and was hoping to get the food right on time for my break. I noted on Wingstop for the person to call me. I had my phone on me for that reason and I did not receive a single call or notification. This is very frustrating to be waiting for almost an hour an half just to find out my order was supposedly cancelled.

by Former Employee

I fly through the order customization, get to checkout and it never lets me complete the order. I call my local restaurant and I’m told to not use Wingstop , instead use the website. I use the website, which is an inconvenience, and the order goes through. Next time I order and the same thing happens. I call the same restaurant and this time I’m told to use Uber Eats which does t give you all of the customization options for the side orders. Then I call back and they say to use Door Dash. Door Dash works flawlessly but they have a $6 delivery fee on top of crazy high “service fees.” So now I’m paying $10 more for the EXACT SAME ORDER! Unacceptable this app. Get it together. So now from frustration and how long this took (35 minutes for something that should take 5 minutes max) I’m ordering from my local pizza shop. Easy, and no frustrating UI issues and hopping around from Wingstop to that app.

by Tazz43722001

So I downloaded Wingstop and decided to tú the delivery option this time. Was easy to get done and no problems with navigating Wingstop . So it shows the progress and order time for drop off which was cool. The problem was not with the restaurant but with DoorDash who runs the delivery for them. Wingstop said the people have not picked up my order so 15 mins after my delivery time I called the dasher and she was having issues with her app to pick it up and there is no way to contact door dash by phone so I ended up going
To pickup the wings my self now by this time I had been a good while that my wings were there and now they were cold and as I walked in to the store the dasher was just picking up my order about an hour after it was suppose to be at my house. So
I stopped the dasher and we talked I took the wings she said she was sorry which it’s not her fault was Wingstop she was using and she went on her way. So I talked to the manager here and she hooked me up with cooking me a new order and making it fresh so app wise was great DoorDash was the fail on this that’s why it got a 3 but in the end yummy wings in my belly

by TannerRaesMommy

App is okay - use it to order every time however the one big issue (for those of us who like out wings cooked well done) is when there are specials such as bundles there is never the option to select and add to the order to have the wings cooked well done, only when you order by the piece or the regular combo does the option appear for you to select if you’d like to have the wings cooked well done. The options are always there to have the fries cooked well done but never for the wings! Additionally there is no section where you could add a note or special request. So every time we order wings on Wingstop that are on bundle promotion I have to physically call the store and add this request because I’m unable to select within Wingstop ....which somewhat defeats the purpose of ordering online doesn’t it?? So I recommend the developers resolve this and add the wing (WELL DONE) cooking preferences selection options when advertising specials and bundles so the order can be placed correctly and also recommended there be a section where the customer can add a note or special request.

by OriginalDC

Just like any other restaurant the convenience of ordering thru an app is very helpful and of course quite efficient. The availability of all options in Wingstop compared to when you order while on premise drives my decision on which place to order from. The this app app does not give you the option to select the wing sauce on the side. I prefer my wings plain then dipped in the sauce when eating them. Because the amount of sauce you want in your wings depends on the flavor of the sauce. This also preserves the crunchiness especially when you ordered it well done. I sure hope developers make this change ASAP so I can start using Wingstop again. I tried calling in my order one time and despite me asking to have the sauce on the side. They forgot and they had to redo the order which I have to wait for to get done. So for the meantime I order my wings from a local wings place since they do what you requested for.

by Re-order

Pro: The wings are great and consistent, the main reason they get my business. Hockey night with the boys, nothing quicker, easier, or better.
Con: I use Wingstop to order, but it has a HUGE problem they apparently do not care to resolve. Tap your previous orders, and that come up. You get the price, but you have no way of seeing the orders and what is actually in them, only the price. Question: if I can’t see what ordered previously, exactly how in the hell would I know if I want to order it again?? You have a button that asks to re-order this, but if I don’t know what the order was, why would I want to do that??
It would save both of us time and energy if you would FIX THIS.
You get 3 stars because you refuse to fix this problem with your app...and I’m being generous. Franchisers, get corporate to pull their head out and fix it. Your paying them, make them get it done.

by _skate_

I’ve never had issues with Wingstop . But I really wish the drink options would reflect what’s available in store. I’ve been to many Wing Stops in many states and all of them had the remix machine. Wingstop only gives you basic drink options. I end up having to call the store to ask for an order update. Also the option to make your wings “extra wet” isn’t there. From looking at reviews it seems this has been a common complaint among patrons. I hope the developers make changes. Right now it’s seems like it’s been a documented issue for at least 3 years based on app reviews.

by Abrashoffs

I was going to complain about certain options no longer available, but I happened to “stumble” across them. It would be better if these options would “show up” either underneath your initial selection, or to the left or right. This way, the user won’t have to “stumble” or accidentally discover that these options are still available. (I’m talking about requesting either all drums or all flats, or requesting to have your wings extra well done.)
One last suggestion, when choosing what flavor of sauce, you should have the options of, little sauce, regular, or extra wet, occur below the count number. Again, this way they are in a logical place, and the customer doesn’t have to “stumble” across it way after ordering.

****Also, I’m super disappointed that you no longer have the Teriyaki flavor for wings!!

by Chthonic Catnip

It’s super easy and quick to order from Wingstop but I don’t like that we don’t get a lot of different options. Every time I order I have to call in to the restaurant immediately afterwards to make changes because Wingstop doesn’t have enough options to choose from. I like the hot lemon wings, extra wet. But Wingstop doesn’t give me the option for either of these things. There’s so many different flavours that aren’t available through Wingstop . Another issue is when you select “more options” and it just says “extra well done”. Where’s the option for extra wet wings? Y’all need to give more options to choose from to keep customers from having to call in after using Wingstop . Even the drink menu is scarce. My local this app has a drink machine with so many things to choose from like Powerade, Vitamin Water, or even flavoured Coke. I know not all locations have such a variety but it would be awesome if Wingstop could reflect the options of the store we choose to order from. Aside from these issues, though, Wingstop is great. I just feel some improvements could be made.

by CplMSO

Wingstop has finally gotten a long over due redesign, I think it should’ve been like this two years ago at least. Anyway, Wingstop now actually looks like a lot of effort went into it and it no longer looks like a cheap and generic design. Awesome work!

My only suggestions are that we should be able to add a valid payment card in the settings without needing to use it for an order first, especially since it was used and recognized prior to this over haul. And the starting an order button covers up the nearest/favorite location on the home screen so that was a bit confusing at first. Maybe change that around some? Again, awesome design!

by Mr. Earmuffss

I gave it 4 stars because while it is great it is still lacking in one thing.

Over all it’s super user friendly and easy to navigate. Very straight forward and resembles their website, so ordering was nothing out of the ordinary or challenging.

I noticed that on Wingstop page it stated they just incorporated signing in with an Apple ID for Iphone users. This feature was big for me as I sign in with my Apple ID for most of my food ordering apps.
However, what it lacked and what made me not give this 5 stars is it is missing the option to use Apple Pay. That is it, and I know with time it can be added.

*** I hope Apple Pay can be incorporated sooner than than later. That would make this a perfect 5 star app for me!

It’s is still a great app to have and utilize during this COVID-19 pandemic. Definitely recommend ordering ahead of time to minimize wait time in line.

by Jack Loves Wings

The wings are great. The food is a little pricey and I wish they emailed or mailed coupons out more regularly but the food is fantastic. Wingstop is really easy to use and understand. The order process on Wingstop is easy quick and fast. The email confirming your purchase is really fast and it makes the whole thing easier when you arrive at the store front. Also the storefront has priority parking for online orders so there is always a quick easy access parking place to run in and pick up the order and run back out to go home.

by Airizzy69

I really like going to this app so I gave you the five stars cause most of the time it’s great. But tonight I put a on line order in and showed up maybe five minutes from the time it gave me but when 30 minuets went by I asked about my order she said they are waiting on fries I’m ok but right when I sat down they called my name so I got my order and ate a fry and it was cold. All she had to say was I’m sorry we forgot your order. We are all human we make mistakes but just be up front. I was just upset cause they weren’t. I will continue to go there cause it’s great food but just be up front. Thank you

by Springfield Was My Home!

I sometimes find myself ordering just for ease of use Wingstop delivers. Not only do the wings always come out perfectly cooked to my specifications and on time at stone drive in KINGSPORT Tn, they’re correctly assorted and a complete order. I’m never missing anything and the staff is always smiling, I order using Wingstop , super simple quick n very user friendly ! This place fills my happy place. P.S. Cajun fries are loaded with seasoning, to my liking, a little intense so lite is a suggestion if your not searching for that Cajun all in ya mouth feeling. And the ranch... I stuff my mouth with frys and pour the ranch in, but shhhh that’ll be our little secret!

by MoistDonuts

I love using Wingstop to order. Its so much easier than calling and talking through your order and sometimes getting put on hold when you call...but i’ve noticed some small things you CANT do with Wingstop that I hope gets implemented one day. I love ordering my wings with 2 flavors mixed, but that option doesnt exist on Wingstop . I end up having to call the store to place my order to get Lemon Pepper Original Hot flavors on half while getting a different flavor on the other half. Its my go to order so I stopped using Wingstop since I dont get the option to mix two flavors. Still a great app though and works as intended with no bugs.

by WhatItDoBaby;)

Going and making your order or simply calling in are ways to make your order but it’s time consuming and sometimes they don’t even pick up the phone or take forever for them to get back to me especially when there really busy at times but I get it I can’t hold that against them. This is app gives me better control over my experience and it’s easy and it saves me a lot of time so Wingstop in my opinion is really good and more people need to use Wingstop so they can save a lot of there time cause I know how precious can be but with Wingstop it wasn’t such a problem

by Nfrancour

this app is my wife’s and my treat for the week - every Friday we order this app. Wingstop was great I could order it in just the right time to put my kids to sleep then go pick it up without having to step away. The new app is very good and easy to use, but recently they removed 2 key options that without them don’t allow me to use Wingstop . Making the wings and fries well done and selecting if I want all drums or all flats. I use both those options every time I order but recently those options are not there. I’m going to call my order in today, but without these options that removes the convince of Wingstop and ability to quietly order and time it out. Unfortunately this might lead us to order from somewhere else moving forward. I will def update the review / stars if this gets fixed.

by Ladyfairie

I placed my order online based on their advertising it was supposed to help eliminate the wait well not in my case! I watched order after order go out the door of people that had come inside and placed their order, even one huge order that was over $134 went out before my little single order!!! No one apologized or offered even an plausible explanation of what the hold up on my order was. I had to request a manager to get my order finally and she was in too big a hurry to even be polite, it was basically hand me my bag and turn around and walk away!!
I do not recommend this location at all!!!

by MACC55

I ordered a classic combo when I arrived they said ”enjoy your boneless wings.” PAUSE.... I never order boneless wings. I explained how Wingstop was buggy and was almost unusable. They said ”well that's what you ordered” I said ”nope, that's not what I ordered. And I'm not accepting that bag. Let me talk to your manager.” she said ”I am the manager” I then said ”I am the manager” I'm like ”okay let me get your badge number and your name” then the lady said ”well if you want the wings it's gonna be 17 minutes” I'm like ”okay, that's fine.” Even though I know it takes 14 minutes to make them. But whatever. I don’t blame them. I BLAME Wingstop. It’s been 8 months considering its March 1st 2018 currently as I’m writing this. Do us a favor and make it usable so your not losing money with customers giving people wrong orders. Thanks.

by Not Really A Fan Of ITunes

Wingstop is awesome. Once you login, you can easily select re-order for prior orders, delivery, when you want it delivered, and changes like where do you want more or less seasoning. The fact that you can edit each item however you want it makes it so convenient to order exactly what everyone wants. It definitely helps that the food is always great, and because of Wingstop I know I order more often because they make it so easy!

by Merbuhl

Wingstop looks so much more appealing than it did before and is still very easy to use. I hadn’t ordered this app in a while due to dieting but I’ve started going again every once in a while, and I was impressed at their new items. Although a little disheartened at the loss of the original lemon pepper flavor, the new lemon pepper is just as good, and not spicy (which was my main concern about the change). Oh, and I was also impressed that they now deliver, and the price is reasonable! I haven’t used delivery yet, but I will try it soon.

by Tonyf168

I went to this Roseville on sunrise this app location for about 5 times. Every time I go here, I’m so impressed with their customer services, food quality and cleanliness. Manager Ruby, always greet me with my first name and a big smile on her face. Other team member also very cheerful when they greet customer. I, myself am in customer service industry. I understand how hard it is to keep a happy face all day. I never write a review in my life. This is my first ever review I wrote. I guess I’m not a review virgin anymore. I just want to say “great job” to Rudy and her team. I very appreciate you.

by Kaceysimmons

I work right by this wing stop I am in there constantly. Used to just walk right in from across the street. I befriended a lot of the staff we all eventually knew each other's names and my order so when I ordered from Wingstop the first time they knew it was me and were on top of it. It's wonderful. Easy to navigate. Not bogged down by unnecessary graphics and special offerings everywhere. Clean and simple. Love using Wingstop. Especially since it saves my two favorite orders to just a simple button!