HSL Status
Are you having issues? Select the issue you are having below and provide feedback to HSL.
problems reported in the last 24 hours
Summary of HSL Problems 😠👌🔥
- SMS verification does not work for US numbers.
- Requires an account to purchase tickets, which may not be ideal for short-term visitors.
- Some localizations revert to Finnish.
- Does not support the use of "+" in email addresses, and error messages are not shown.
- Tickets cannot be purchased with ApplePay.
- Stores credit card information for further purchases, which may be inappropriate.
- Some users have reported difficulty with SMS verification and credit card processing.
7 Reported Issues: 😵🆘🛟🚨📢
I am not receiving sms messages to enable me to verify my phone number
I am not receiving sms messages to enable me to verify my phone number
I have a sending activation code failed message when trying to validate my phone number
Will not send me a verification code, keeps saying no connection.
I am trying to install the HSL app on mine l and my husbands l phone. Wr have been unable to verify both phone numbers Error message “Sending activation code failed” “no network connection or connectivity to HSL’s service please try again in a while”. I have seen this problem reported before we have tried deleting and reinstalling the app to no avail.
We will soon be visiting Helsinki from UK and I am trying to install the HSL app on my wife’s phone. I have been unable to verify her phone number +44 7908 42776. Error message “Sending activation code failed” “no network connection or connectivity to HSL’s service please try again in a while”. I have seen this problem reported before but do not know the answer. I have tried deleting and reinstalling the app to no avail. I have also tried this yesterday and failed. Can you help please.
I have created the account on the app but I am not receiving the SMS with the code to verify the account so I can’t actually use it. My number is a UK number and nothing comes through and an error message comes up when I try to resend the text code.
Have a Problem with HSL? Report Issue
Common HSL Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot HSL app on iOS and Android devices. Solve all HSL app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Helsingin seudun liikenne, developers of HSL.
With the this app app you can buy tickets for Helsinki region public transport, find the best routes and get targeted traffic information. In the this app app you will find e. g. single, day and season tickets for both adults and children. Journey planner tells you e. g. the best route and the ticket, which is needed for the route. In addition to tickets, there is also a journey planner in the this app app. Bus, train, metro, tram and ferry – all with the same app. You can pay easily e. g. with a payment card. In the this app app, you can also see up-to-date transport information for the areas and lines you have selected.
