HSL app not working? crashes or has problems?

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20 User reports:
App has problems
 User reports 20

⚠️ Most reported problems ⚠️
Not working
40.7%

Connection
25.9%

Something else
25.9%

Crashes
3.7%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of HSL Problems 🔥

- SMS verification does not work for US numbers.

- Requires an account to purchase tickets, which may not be ideal for short-term visitors.

- Some localizations revert to Finnish.

- Does not support the use of "+" in email addresses, and error messages are not shown.

- Tickets cannot be purchased with ApplePay.

- Stores credit card information for further purchases, which may be inappropriate.

- Some users have reported difficulty with SMS verification and credit card processing.

📋 7 Reported Issues:

I
Iria 2024-06-29

I am not receiving sms messages to enable me to verify my phone number

K
Kathryn 2024-03-08

I am not receiving sms messages to enable me to verify my phone number

I
Iain 2023-10-02

I have a sending activation code failed message when trying to validate my phone number

K
Kevin Langham 2023-09-06

Will not send me a verification code, keeps saying no connection.

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V
Vivienne Tingle 2023-08-13

I am trying to install the HSL app on mine l and my husbands l phone. Wr have been unable to verify both phone numbers Error message “Sending activation code failed” “no network connection or connectivity to HSL’s service please try again in a while”. I have seen this problem reported before we have tried deleting and reinstalling the app to no avail.

D
David How 2023-07-23

We will soon be visiting Helsinki from UK and I am trying to install the HSL app on my wife’s phone. I have been unable to verify her phone number +44 7908 42776. Error message “Sending activation code failed” “no network connection or connectivity to HSL’s service please try again in a while”. I have seen this problem reported before but do not know the answer. I have tried deleting and reinstalling the app to no avail. I have also tried this yesterday and failed. Can you help please.

C
Cat 2023-06-21

I have created the account on the app but I am not receiving the SMS with the code to verify the account so I can’t actually use it. My number is a UK number and nothing comes through and an error message comes up when I try to resend the text code.

Showing 1-7 of 7 reported issues:

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Common HSL Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. HSL iPhone Issues and Solutions

  2. HSL Android App Issues and Solutions


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E-Mail: hslapps@hsl.fi

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Developer: Helsingin seudun liikenne




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