FlyNet app not working? crashes or has problems?

FlyNet Status


I have a problem with FlyNet

Are you having issues? Select the issue you are having below and provide feedback to FlyNet.




⚠️ Most reported problems ⚠️

Login
56.3%

Not working
28.1%

Connection
15.6%

problems reported in the last 24 hours

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Have a Problem with FlyNet? Report Issue




Common FlyNet Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot FlyNet app on iOS and Android devices. Solve all FlyNet app problems, errors, connection issues, installation problems and crashes.


Table of Contents:

  1. FlyNet iPhone Issues and Solutions

  2. FlyNet Android App Issues and Solutions
       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Deutsche Lufthansa AG, developers of FlyNet.


Verified email  

Contact e-Mail: [email protected]




About this app

Board, take off and start surfing without delay: from now on you can choose and purchase the Internet access that suits your requirements for your upcoming flight via FlyNet while you are still on the ground.  Deutsche Telekom AG is the Internet Service Provider (ISP) and provides the Internet Access on board.  The access is valid for the calendar year of the purchase and the three subsequent calendar years and can only be used once.  Redeem your miles to obtain internet access.  Access your saved vouchers to redeem them and access the Internet.  Store your data to make using this app® and the on-board Internet even faster.  Send your precise arrival time to your family on WhatsApp, email your colleagues or search online for a gift for your parents.  Store your preferred payment method, to purchase connectivity using Direct Pay.  FlyNet was developed in cooperation with Deutsche Telekom AG.  With Lufthansa this app® your communication options are simply limitless.  Login to FlyNet to use the comfort feature.  We would be pleased to receive your feedback on this.  We will be continually expanding the functions of our app.  You can reach out to us under inflight@telekom.