Contact HSL Support
Published by Helsingin seudun liikenne on 2024-03-20 About: With the HSL app you can buy tickets for Helsinki region public transport, find
the best routes and get targeted traffic information. In the HSL app you will
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How to Contact HSL Customer Service/Support
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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Developer: Helsingin seudun liikenne
E-Mail: [email protected]
Website: Visit HSL Website
Reported Issues: 4 Comments
By Lars Ulrich
10 months ago403 Forbidden message every time I try to access hsl.fi. The app does not send a SMS text to my phone to purchase tickets. I guess geo-blocking is happening. It is not very productive to not allow the use of the app for certain foreign visitors. Not being able to look for alternative purchase capabilities on hsl.fi is also very frustrating.
By IDontWantAStupidNicknameDamnIt
Terrible for visitors
Doesn’t verify SMS to US numbers. Requires an account to purchase tickets - why do this for someone visiting for a week or less? Some localizations revert to Finnish. Doesn’t support + in email address; error message not shown. Tickets cannot be purchased with ApplePay. Stores credit card information for further purchases - this is inappropriate. Worse, you can’t delete the card post purchase because their SMS validation doesn’t work. Tickets aren’t in Apple Wallet. You have to unlock the iPhone and launch the app each use. This is a security, privacy and convenience issue. The entire reason we had to use the app was that ticket machines cannot process multi day tickets. We were visiting HEL for three days. That’s it. Forcing tourists to use a poor app that doesn’t work, forces personal information sharing and stores credit information is inappropriate. Visitors should consider their options before arrival - the multi day tickets are only available in town and not at the airport or ferry.
By DCF222
Can’t get it to work
Downloaded this Sept 2022, can’t get the text verification to come through after multiple tries, so I can’t get it to create an account for me. My husband also downloaded this app on his iPhone and tried to just make a purchase without creating an acct (he had the same problem), and it wouldn’t process his credit card. No luck for either of us. We ended up buying tickets at a kiosk located next to the tram stop. Both of us have iPhones, USA phone numbers, and we tried using a Visa/Mastercard for payment.
By hslplsfixthisthanms
pls fix this
i can never tell which way i’m walking, so i have to walk like 20 meters before it shows i’ve been walking in the wrong direction
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