GoodPup app not working? crashes or has problems?

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1 User reports:
App has problems
 User reports 1

⚠️ Most reported problems ⚠️
Not working
50.0%

Something else
50.0%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of GoodPup Problems 🔥

- They will still charge you if you cancel 24 hours prior to your next session

- They are claiming to never have received the cancellation request

- The trainer did not show up for the first session

📋 1 Reported Issues:

R
Riley Thomas 2022-09-09

I have paid for 2 weeks of training that I did not receive. I’ve tried multiple times to reschedule the 2 weeks of training that I missed and the app will not let me. I will not continue to pay anything until I get my 2 weeks of training that I have missed. The classes are $25 a week for 5 weeks marking a total of approx. $125 and I’ve paid approx. $75 so far and have only received one me week or training. While I understand that I missed these past classes, I should be able to reschedule them. Had GoodPup not forced me to schedule the past 2 training sessions for a Monday I would have been able to make my appointment without any problems. I should be able to schedule my training for any day of the week that best fits my schedule. So please reschedule my first missed training for Tuesday 09/12/2022 and my second missed training for Tuesday 09/19/2022. Once I have been allowed to reschedule and complete these 2 weeks of training that, again, I have already paid for and have the digital receipts and bank statements to prove I paid for, I will continue to make my payments on time

Showing 1-1 of 1 reported issues:

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Common GoodPup Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. GoodPup iPhone Issues and Solutions

  2. GoodPup Android App Issues and Solutions


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