GoodPup app not working? crashes or has problems?

GoodPup Status

Last Updated on 2023-12-10 by PetCareNow, Inc.

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User reports:
No current problems

User reports 0

Summary of GoodPup Problems 🔥

- They will still charge you if you cancel 24 hours prior to your next session

- They are claiming to never have received the cancellation request

- The trainer did not show up for the first session

📋 1 Reported Issues:

Riley Thomas 2022-09-09

I have paid for 2 weeks of training that I did not receive. I’ve tried multiple times to reschedule the 2 weeks of training that I missed and the app will not let me. I will not continue to pay anything until I get my 2 weeks of training that I have missed. The classes are $25 a week for 5 weeks marking a total of approx. $125 and I’ve paid approx. $75 so far and have only received one me week or training. While I understand that I missed these past classes, I should be able to reschedule them. Had GoodPup not forced me to schedule the past 2 training sessions for a Monday I would have been able to make my appointment without any problems. I should be able to schedule my training for any day of the week that best fits my schedule. So please reschedule my first missed training for Tuesday 09/12/2022 and my second missed training for Tuesday 09/19/2022. Once I have been allowed to reschedule and complete these 2 weeks of training that, again, I have already paid for and have the digital receipts and bank statements to prove I paid for, I will continue to make my payments on time

Showing 1-1 of 1 reported issues:

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Common GoodPup Problems & Solutions. Troubleshooting Guide

Table of Contents:

GoodPup iPhone Issues and Solutions

GoodPup iOS app crashes, not working, errors
GoodPup iOS app network issues
GoodPup on iOS has black/white screen

GoodPup Android App Issues and Solutions

GoodPup has errors/crashing/not working
GoodPup server network connectivity issues
GoodPup has black screen

⚠️ Troubleshoot | Fix Now in One Click

GoodPup iPhone Issues and Solutions

How to fix GoodPup app crashes or not working on Iphone (iOS):

Close and restart the GoodPup app on iPhone
Update GoodPup app to the Latest Version for iOS
Uninstall and reinstall GoodPup iPhone app
Update your iPhone to the latest iOS version

Fix GoodPup on iPhone unable to connect to server/internet connection issues::

To resolve GoodPup network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

GoodPup Android App Issues and Solutions

Fix GoodPup not working on Android, crashes, errors or is unresponsive:

Force Stop the GoodPup App
1. On android, goto Settings » GoodPup » click [Force Stop]

Update GoodPup to the latest version on PlayStore

Clear GoodPup App Cache and Data:
1. On android, goto Settings » Apps » GoodPup » Storage » click [Clear Data] option. This clears both data and cache.
2. restart GoodPup.

Fix GoodPup unable to contact server/ GoodPup internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click GoodPup » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto GoodPup » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch GoodPup