GoodPup Reviews

Their app and trainers assure you that you can « skip a week » and not be charged if you cancel 24hours prior to your next session. In my experience, they will still charge you and will refuse to respond to your skip session request. This is completely bad business and I have had to go through my credit card company to dispute the charge. Despite screenshots of both my cancellation request within their guidelines, they are claiming to never have received the request. It is absolutely a waste of time. Yes, it was only $24 but that is money they are not entitled to. I hope that this helps someone else. I did not find the training itself useful. The trainer was nice but it is difficult to train a puppy via an app. I found out quickly that in-person training would better suit me and my puppy. The trainer is the only redeeming thing about this company.

Update: The company responds and advises that they would be more than happy to issue a refund, if I email them. I sent an email the same day inquiring about the refund and never got a response back. So again, everything is misleading about this company and their practices.

Hi there

I want to provide you all feedback as a now former client. I signed up my pup as a new client and schedule an appointment with a trainer for our first session. I waited on the call for 25 minutes and the trainer did not show up. No messages, no request to reschedule, zero. I find this extremely rude and a complete waste of my time. I had carved out my appointment time just to ensure I was not late and excited about the potential first training session. Needless to say, it was a HUGE disappointment and I have since cancelled my new membership. I will not be returning and I will also plan to write a terrible review and let all my family and friends know so they can avoid this crappy service!

A common courtesy of your trainers is that if they simply cannot make the scheduled time, they actually take a moment and notify a client in advance of a need to postpone or reschedule. Again, complete waste of time and you all should recruit better trainers who care about client needs!

I had the best experience with GoodPup! My trainer was such a kind person with all the patience that I lack. My dog now has such a large arsenal of tricks that he never had before. Also, I’ve been able to use the training methods I learned through my trainer to teach my pup some additional things on the side. Training a puppy is really hard and discouraging at times, and having a trainer there to talk through behaviors and issues is such a relief and lifesaver. I highly recommend GoodPup, even if you feel like you can probably handle training yourself by watching online training videos or something. I thought I knew everything about training through those videos, and I now realize they barely scratched the surface. GoodPup gives you someone to talk through the whole process with, not just a highlight reel.

I also want to note that my trainer, Leticia, was wonderful. So encouraging and delightful to work with! She shared personal experiences with her dogs that helped me know my dogs problems weren’t unique. She also made me really feel like she loved my dog and was so proud of him for graduating after a few weeks of video calls! Very personable and engaging!

Thanks this app for guiding me through this process!!

Jenn, an expert this app trainer, is absolutely amazing. I’d request her if I were you (my friend had referred me to her). I recently got an 8-week-old Golden Retriever, and as a first-time dog owner was super overwhelmed. I had done probably 100+ hours of prep and research before getting a dog, but that still wasn’t good enough to not feel like I was going CRAZY in the first few weeks of having our pup.

Jenn has now swooped in like an angel and has made my life and my pup’s life SO much better — and in just a few sessions! Having personal, individualized support from an expert has helped me fill in the gaps in all the personal research I did. We are now on track for a wonderful partnership together, and I’m out of crisis mode.

Thank goodness for the this app app and especially for Jenn!

I would be lost if I didn’t have this dog training app for my puppy! I got my puppy at 8 weeks old. I started GoodPup the week after I got her. She is now 17 weeks old! She just graduated this app 101. There are two different sections one is this app 101 and 201. They have to graduate 101 before moving onto 201. I’m so lucky that my puppy is smart and a quick learner. She has come a long way after I got her! You also get chat access to your trainer if you need help or advice or other trainers on hand if your trainer isn’t available to respond. If you only want your trainer to respond just “only for (your trainers name).” It’s a great price that you pay weekly! After you get to this app 201 you get to choose how often you want your sessions. Sessions are 30 minutes long every week in this app 101. They are worth it! At the end of each session the trainer writes up your session notes and homework for the week to work on! I’m so happy that my puppy is well-trained and knows a lot of cues/commands! She will be more well-trained after completing this app 201! Also; you get the same trainer every week! I had no problems keeping the same trainer! She is fabulous and excited to continue on with our trainer for this app 201!

I got a new puppy 2 months ago and started this app shortly after. I could not be more grateful for it! Though I grew up with dogs, this is my first time being directly responsible for the training and development of a dog, and this app has made that task not only easy, but enjoyable. Weekly video sessions with our trainer Casey are the highlight of the week, and I am blown away how well she has been able to train me to train my pup Archie! Archie graduated his first course and I was so happy with his progress that I’m signing up for the next course! This is a must have for dog and puppy owners. Not only a great option during quarantine, but I would do this again in the future because it’s affordable, it’s from the comfort of your own home (which is great for the dog) and, most importantly, IT WORKS!

We haven’t had a puppy in years! Since we were both children. We had no idea where to start. I came across GoodPup and I’m so glad we went through with it. It’s been nothing but good for us and our new puppy.

Our trainer Valerie is amazing she is always checking in and is always ready to help us work through any puppy issues. I love that we have homework to do every day and have the freedom to do it on our schedule. GoodPup itself is easy to understand. If we can’t FaceTime for whatever reason we can just reschedule for another time when we’re both available. We can message our trainer Valerie at any time and if she can’t respond at that moment someone else from the team responds to us in the meantime. It’s very personal without being in person and we love that.

Getting a new puppy during the pandemic was an amazing idea but I quickly discovered that in-person training was limited and caused me so much anxiety with trying to keep my family healthy. I know how important it is to get a jumpstart on training and after doing some research, thought this app was an amazing option. I quickly was overjoyed with my decisión. Janette provided so much insight about other things like hygiene, health, she eased my anxiety when I felt like I was failing. The virtual sessions were awesome!!! Dior would show off every time we tuned into our chat session, it was like he was proud of what he accomplished. Janette made me feel more comfortable with being a dog mom (it’s been over 5 yrs since I had a dog in my home). Definitely looking forward to the next phase of training!

I kept looking for a place online that would be able to answer things like what I should train my puppy on, for how long, and how often. The puppy I recently brought home is NOTHING like my other dog was when she was a puppy. Initially I was like, “Yeah. I know how to raise a dog. I have done it before” but by the end of week one I wanted to rip my hair out and yell at my dog (which I didn’t do. But boy did I want to.) I also have had a tough time finding resources for how to handle bringing a young pup into the house with an older dog. I never considered that I would have to train my older dog on things like not stealing food and not playing at inappropriate times. Seriously, I’m not paid to say this, but I don’t want to rip my hair out as much thanks to GoodPup. Things are becoming manageable. If I could rate this 1,000 stars I would.

Everything about this app is outstanding. GoodPup is super easy to use: to meet with and communicate with trainer; to keep track of instructions and to track homework; and best of all to communicate any time with a trainer! Our trainer Janette is also outstanding! My puppy was about six months when we started and she is now a very well behaved one year old who has quite a portfolio of tricks and commands she knows. Janette is extremely knowledgeable and has been incredibly helpful in tailoring the standard dog training techniques to suit the personality of my dog; providing alternate strategies when something didnt work; teaching me how to interpret behaviors; giving great advice about dog care; and most important teaching me patience. We completed the virtual home manners title for pups and also the one for adult dogs—never would have happened without Janette!

This is beyond what I expected. I was reluctant with doing training online because I thought in person would be better but with a new puppy and also being quarantined I needed help ASAP. So from the the start I met with kylie she is amazing and pleasant. I don’t ever feel rushed or anything. She gives me great tips to occupy quila when she is super hyper and can’t focus on being trained. You can tell she loves dogs and is great at the psychology of them. The way my puppy responds immediately to training tactics is incredible. She has been making great progress at 11 weeks now she knows her name, how to come when called, to sit and lay down, go to her crate and now mostly potty trained(breakthrough week) I am still at the beginning but if she is like this with just 3 sessions I can’t wait to see how she will be by the end.

We thought we had done a good amount of research and were well-prepared to be a first time puppy owners — we definitely still had a lot to learn! I am sooo glad I came across GoodPup. We love our trainer, Emily. She is so thorough and patient and has really helped us set up our Scottish Terrier puppy for success! We appreciate that GoodPup allows us to keep track of our homework for each week and to speak to experts throughout the day if we have any questions in the meantime. Plus the flexibility and affordability GoodPup allows is perfect for us. I would highly recommend to any new dog owner.

Update: our puppy just graduated and we still can’t say enough great things about GoodPup!! Emily is the best and we are so grateful to have this super convenient resource to keep up with training. Download GoodPup! You won’t regret it!!

What a tremendous resource — especially during the pandemic. I’ve always been a fan of obedience classes because of the bond it creates between you and your pup. I was concerned we wouldn’t have that same experience through virtual class, but this app proved me wrong. My husband and I worked with trainer Naomi to train our pup starting at 4 months old and we couldn’t be happier with her progress. Naomi is a brilliant trainer — patient, kind, but firm with instruction during each session. We had clear goals each week to encourage positive doggie behaviors, and Naomi always gave us homework to reinforce the lessons. It’s so awesome to have the trainers available via chat to help with any questions or issues that arise — and they check-in often to see how you and your pup are doing. And you know what else? We have had so much FUN training our pup and watching her grow into a good doggie citizen. Thank you, this app — we couldn’t have done it without Naomi!

Our trainer, Christine is amazing, you can tell she has a lot of experience and even through video chats she makes you feel so calm. My two year old pit bull didn’t know anything besides ‘sit’ and by the end of the first session she lied down after 20 minutes trying, next day after 2 minutes and later on next day after 5 seconds. She answered all my questions, not being too strict about anything but still having boundaries which is exactly what I was looking for. I’m so excited about the whole course, now it looks like fun instead of stress. I got a lot of useful notes after the training that’s accessible within GoodPup . There’s homework tracking option with a lot of easy steps to follow and you can ask anything and get an answer very fast on chat during the week if it’s something you can’t wait until the next video chat. I’m a 100% satisfied already and super excited about my dog’s progress. Thank you!

After 8 weeks of training our Shih Tzu can sit, lay down, stay, come, go to your spot, heal, and leave it! The one that impressed me the most is where he goes to his spot, then stays, and waits there till I tell him to come!
Our pup surprised me and the trainer with how quick he caught onto commands! Seriously this was the best training and the personal trainer helped so much to teach us positive methods of training and anytime we had issues with something she told us all kinds of good strategies to fix it. For the most part he is potty trained (unless he’s around other dogs or we wait too long to take him out) and he is great in his crate now! We are still working on preventing play biting and barking when he’s not getting payed attention too, but we now know how to start working on it. We just need to practice enforcing it.
Good Pup not only taught us tricks but also trained us on correcting behavior issues. I can go on and on with how great Good Pup was! I definitely think people should download GoodPup and try it out with your pups!!

So GoodPup popped up on social media and was offering the first class for free. I decided to try it because I just got a 9 week old lab. They have so many time slots available throughout the week. Our first meeting went fantastic! I learned tips for potty training and crate training since she was having many accidents. Many were my fault so it was nice to be given cues from the trainer on when to take her out. We also did a name game together and now she knows her name! Every week after the first is $29 for 30 minutes! Such a great deal and you don’t have to leave the house! We did two new commands today in our 30 minute session I got a ton of tips on biting and chewing! Way better than paying a ton of money for a trainer and it’s on your schedule! GoodPup has a homework tracker for you as well to practice during the week and you complete new levels with add one to the things you worked on. Great purchase!! Very happy with the results so far!

I adopted a rescue dog during the pandemic and was delighted to find GoodPup. The reviews seemed a bit too good to be true but I thought I would give it a try. What I found was a nice progressive curriculum with focused 1:1 interaction with the trainer. I got WAY more out of this than I have any puppy or dog training class. I’ve done several over the years. With dog class there is too much distraction and not a lot of focused time with the trainer - here you can focus on your dog and get through the class in 30 minutes and know exactly what homework to work on each week. It’s not only perfect right now with social distance needed, but anytime I think it would be a great deal and gets your dog off to a great start. The instructions are clear and GoodPup helps provide you with accountability. My trainer was also able to customize a bit and trouble shoot issues that came up along the way. The price is completely reasonable as well. What a great deal, I highly recommend!

I decided on this app for our 3 month old rescue right as Covid19 shelter in place orders started. Thus, we couldn’t attend any in-person puppy classes, so I researched a bunch of online/video training apps. this app was well priced and I loved their 24/7 chat feature.
After the first 30-minute session, I was a little worried that lessons wouldn’t move fast enough to get any learning done for our high-energy fur-ball, but by the second session all these fears went away. Our trainer was AWESOME (and a certified vet tech!) and the video-chat sessions work surprising well. Having “homework” each week drilled home the lessons and made training into easily digestible nuggets of learning.
Having advice from professionals at your fingertips in the form of the 24/7 chat feature also makes every penny of GoodPup worthwhile. “Uh oh my puppy just ate X, do I need to be worried?” “Why does my puppy do Y and how can I teach her not to?” Or whatever you need to ask! No question is too big or small.
Our pup is now on her way to being a very good dog, and I’m looking forward to keeping things going with the 201 series!
You won’t regret using GoodPup for your dog.

When I downloaded GoodPup I was a week into owning my very first dog ever. And oh boy, I was a mess. Like, not showering or eating or leaving the house, crying all day kind of a mess. The fact that I could chat with our trainer from home with an unvaccinated puppy was amAZING. I basically lived in the chat thing for the first 2 weeks just bombarding their team with questions, which they were so quick to reply to with extremely helpful and clear answers. Even at 10pm (Dear this app team, I am so sorry I messaged you that late...on multiple occasions lol) When we started doing video lessons with Sandi, it was clear that she was fully invested in Olive (the fur-child), her safety, health and her training. She makes training fun for everybody and has an answer for every question I throw at her. In the beginning was letting my anxiety get in the way of creating a strong bond and healthy habits with my dog. Because of GoodPup and the team on it, I feel as though I have a handle on things and can give my dog a safe environment to grow and learn lots! I would really recommend GoodPup to any dog owner, especially new ones who really need specific, concise instruction on how to train your first pup.

Truthfully I wondered if I was making a mistake training a new 8 week puppy with someone virtually, but it has been absolutely awesome! Amanda is our trainer and she is so knowledgeable and reassuring. We have four children and live in Florida during the height of the Covid pandemic so I’m extremely grateful that this ended up being a great option for our family. So much easier than having to drive somewhere. It’s like Amanda knows what I need to know before I even ask it. I am very grateful for this and our little Boston terrier is thriving! She is almost 13 weeks old and is a pro at heel and sit and is working on laying down and rolling over and we’ve gotten so many great suggestions for potty training and behavioral issues that are typical with puppies. Very happy we tried this and now I understand all of the amazing reviews! I really don’t think you’ll regret it.

this app is seriously amazing! We were having terrible luck with other training options... group training just wasn’t working for us. When we heard about this app we figured it couldn’t hurt to give it a shot, but it exceeded our expectations. The one on one video with our trainer made it an absolute breeze. Our pup is performing commands with confidence and ease! We love it so much that we are already in for 201. If you’re here reading this, we have been where you are— look no further and book this app right away!

I love Good Pup! Sandi, our assigned trainer, was incredible. She’s so knowledgeable and patient. It was so great to have her as our resource. If she was not available (after hours, away, etc) there was always someone else available from Good Pup to respond to us. They made training so easy, and so affordable. I recommend this to every dog mom and dad as the first step in training. We had been considering a behaviorist, but didn’t end up needed their services after using Good Pup.

I’m only one session in, but that’s enough to warrant a 5 star review. My trainer, Sarah, was super helpful and attentive. She listened to my concerns and tailored the program around them. She gave me great advice and corrected some of MY bad behavior...haha! It’s already paying dividends and I’m extremely excited to continue the program. I went from feeling helpless to train my dog to having high confidence that I can do this. It’s truly a value and I’m so glad I found GoodPup.

GoodPup is great!!! We can do it from anywhere and the trainer is very knowledgeable. My dog is a little more advanced and the trainer is building training sessions around us. The homework tracker is great. Keeps up accountable and on track on what we have to do. My trainer Rachel is awesome. She gives really good advice the personalized for my Aussiedoodle. Who is super smart and gets board very quickly. Try it out. One on one. No need to drive anywhere or even share your time with other dogs. 🐾🐶

I was a little hesitant to use GoodPup to train our puppy Glenn, but I felt he needed something one on one and I didn’t want to pay $400 for a month so I figured I’d give this app a try. Last night, Glenn graduates level one, and we are thrilled with his progress. Not only does he know several commands, but it truly affects his behavior in general. Rebecca has been wonderful and gives us great advice, and we’re excited to do Level 2 to work on a few additional things.

I’ve never written an app review in my life but I had to for Good Pup. It’s such an amazing app, and one-on-one video sessions are cheaper than any group training in Boston. I have the instructor to myself to ask questions specifically about my puppy and I’ve gotten great advice. My pup has made such progress. The chat option is also great from training questions to seeking basic medical advice.

The first week is $1 and if you’re not satisfied after a month, they’ll refund you. What’s there to lose?!

We are not able to get to a trainer for various reasons. This was a perfect solution!! Pricing is reasonable, app is very user friendly, & staff are EXCEPTIONAL!! We've had the absolute best experience. Every person we have come in contact with have been extremely friendly, helpful, professional & definitely knowledgable about doggos.
Our trainer Sarah has really helped us zone in on our Saint Dane's (great dane/saint bernard mix) needs. Was familiar with the breed, which we were new too. That piece alone was invaluable.
Just can not say enough about how much we have enjoyed our work with the people at Good Pup.

I am so thankful for this app and their trainers, especially Julie. My puppy, Tiny, loved her and over the course of a couple months, he learned things that on my own I would have found difficult to teach and Julie was incredibly helpful in breaking down the steps to make easy for him to comprehend. The flexibility was a huge plus for me and my pup too. Having your trainer in your space and they can see what challenges you’re facing is something I was looking for and definitely got it with this app and Julie.

To every dog owner struggling with their mischievous puppy: please try GoodPup!!
The personalized training given to our dog so far has been incredible. It has been only 3 weeks and I can already notice the changes in his behavior. The trainers are available to chat and help very often in addition to being extremely friendly. They never let a concern go unnoticed and answer every question. If you too struggle with the time it takes to take your puppy to a separate class, please try GoodPup and enjoy the fruits of its benefit.

Our 16 wk mini golden doodle barked and jumped all the time. I signed up for sessions and learned how to control her bad behaviors, positively. John was our trainer and was great! He was able to train me to teach our puppy to behave the way we expected. He contacted me each week before our 30 min video session so we could cover questions, concerns & progress & then just pick right up in our video session. He even helped with vet questions. The appointments were flexible. With my busy life, I could set up sessions when it suited me and change them if something came up at the last minute.

I have never reviewed an app before but I have had the most wonderful experience with my trainer, Ashley. She has been engaged and invested in my relationship with my dog, Leo, and is always friendly and ready to answer any questions I might have. I genuinely see her as a friend and I love talking with her about Leo.

I was skeptical about virtual dog training but after trying a session, I found it to be really productive and effective so I have been extremely happy continuing my lessons.
GoodPup provides tons of information about my dog, training and health concerns. I could never have gotten such personalized attention, flexible scheduling or more affordable training anywhere.
An underrated bonus of this training system is that while Ashley coaches me through the entire process, I am still the one training Leo and strengthening the bond between us.

In short, this service has been possibly the single best thing I’ve done for me and my dog.

Looking forward to more sessions with Ashley. :)

I just got a 5-year old rescue and wanted training but didn’t have many options around or much time to drive somewhere. With Good Pup we can practice in our living room with a private trainer at convenient times! The sessions shows me how to train her and we practice as homework—usually about 30 minutes a day.

Plus, I can ask questions of the Good Pup staff about training/behavior, toy/treat/care product recommendations, health care, you name it, and I usually get a thorough and helpful response within minutes—and always same day!

Who knew private training was this easy and reasonably priced?

I would like to see sessions available by computer/webcam too—I think I could get a better angle from a computer. Sometimes it’s difficult to prop my phone up so the trainer can see us work through the steps. Still, using the phone camera has never hindered our progress.

Good Pup, you guys are the best! Thank you for existing!

Cannot begin to express how happy I am. We recently rescued a 10 month old abused dog with a lot of trust issues. They have gone above and beyond answering questions and are always so fast! They have helped me build my puppies confidence and help him be a puppy again. They don’t stick so tight to the “agenda” that they don’t give you options to explore things as they are problems. My puppy was a nightmare waking me up in the middle of the night chewing on my face and even though I didn’t go the route of crate training they troubleshot it with me I have slept in until 6:30 now 2 days in a row. Rachel is amazing along with all the other trainers that help out when she’s off :)

We adopted a 6 week pitbull puppy. Anyone who has a puppy knows how hard it is to potty train and how to teach puppies right from wrong. GoodPup has been AMAZING! Made potty training a breeze! And what I especially love is being able to chat with the trainers about any questions or health concerns that you have no matter how big or small. The trainers are truly caring of you and your pet! I absolutely love GoodPup and recommend it to anyone with pups!

My pup is now 3 months old and knows how to sit, stay, go to her bed, come on command, heel, drop it on command, leave it, spin, and lay down. She doesn’t beg for food, jump on people, nor bark when it’s not necessary. She knows self control and is such an obedient and happy pup!

I am so very satisfied!!! THANK YOU this app!

We got our first puppy for our family. Toy Goldendoodle and I think I saw an ad for this on Instagram. Best thing we could have done to train our puppy. Valerie was our trainer and did such a good job. So helpful and a pleasure to work with. Gave us great advice and enjoyed seeing our puppy each week. I also love being able to chat with the trainer any time as questions come up in between sessions.