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Their app and trainers assure you that you can « skip a week » and not be charged if you cancel 24hours prior to your next session. In my experience, they will still charge you and will refuse to respond to your skip session request. This is completely bad business and I have had to go through my credit card company to dispute the charge. Despite screenshots of both my cancellation request within their guidelines, they are claiming to never have received the request. It is absolutely a waste of time. Yes, it was only $24 but that is money they are not entitled to. I hope that this helps someone else. I did not find the training itself useful. The trainer was nice but it is difficult to train a puppy via an app. I found out quickly that in-person training would better suit me and my puppy. The trainer is the only redeeming thing about this company. Update: The company responds and advises that they would be more than happy to issue a refund, if I email them. I sent an email the same day inquiring about the refund and never got a response back. So again, everything is misleading about this company and their practices.

Hi there I want to provide you all feedback as a now former client. I signed up my pup as a new client and schedule an appointment with a trainer for our first session. I waited on the call for 25 minutes and the trainer did not show up. No messages, no request to reschedule, zero. I find this extremely rude and a complete waste of my time. I had carved out my appointment time just to ensure I was not late and excited about the potential first training session. Needless to say, it was a HUGE disappointment and I have since cancelled my new membership. I will not be returning and I will also plan to write a terrible review and let all my family and friends know so they can avoid this crappy service! A common courtesy of your trainers is that if they simply cannot make the scheduled time, they actually take a moment and notify a client in advance of a need to postpone or reschedule. Again, complete waste of time and you all should recruit better trainers who care about client needs!

I had the best experience with this app! My trainer was such a kind person with all the patience that I lack. My dog now has such a large arsenal of tricks that he never had before. Also, I’ve been able to use the training methods I learned through my trainer to teach my pup some additional things on the side. Training a puppy is really hard and discouraging at times, and having a trainer there to talk through behaviors and issues is such a relief and lifesaver. I highly recommend this app, even if you feel like you can probably handle training yourself by watching online training videos or something. I thought I knew everything about training through those videos, and I now realize they barely scratched the surface. This app gives you someone to talk through the whole process with, not just a highlight reel. I also want to note that my trainer, Leticia, was wonderful. So encouraging and delightful to work with! She shared personal experiences with her dogs that helped me know my dogs problems weren’t unique. She also made me really feel like she loved my dog and was so proud of him for graduating after a few weeks of video calls! Very personable and engaging! Thanks GoodPup for guiding me through this process!!