My Helpdesk app not working? crashes or has problems?

My Helpdesk Status

Last Updated on 2018-03-19 by doodleblue Innovations Private Limited

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Common My Helpdesk Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot My Helpdesk app on iOS and Android devices. Solve all My Helpdesk app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

My Helpdesk iPhone Issues and Solutions

My Helpdesk iOS app crashes, not working, errors
My Helpdesk iOS app network issues
My Helpdesk on iOS has black/white screen

My Helpdesk Android App Issues and Solutions

My Helpdesk has errors/crashing/not working
My Helpdesk server network connectivity issues
My Helpdesk has black screen

My Helpdesk iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever My Helpdesk app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix My Helpdesk app crashes or not working on Iphone (iOS):

Close and restart the My Helpdesk app on iPhone
Update My Helpdesk app to the Latest Version for iOS
Uninstall and reinstall My Helpdesk iPhone app
Update your iPhone to the latest iOS version

Fix My Helpdesk on iPhone unable to connect to server/internet connection issues::

To resolve My Helpdesk network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix My Helpdesk black/white screen (blank screen) on iPhone:

Follow the My Helpdesk iOS app troubleshooting guide Here →

My Helpdesk Android App Issues and Solutions

Fix My Helpdesk not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent My Helpdesk app issues:

Force Stop the My Helpdesk App
1. On android, goto "Settings" » click My Helpdesk app. » click "Force Stop".

Update My Helpdesk to the latest version on PlayStore

Clear My Helpdesk App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "My Helpdesk app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch My Helpdesk.

Fix My Helpdesk unable to contact server/ My Helpdesk internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click My Helpdesk » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got My Helpdesk » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch My Helpdesk on android.

Solve My Helpdesk black/white screens issue on Android:

Follow the My Helpdesk android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at doodleblue Innovations Private Limited, developers of My Helpdesk.