UKG Dimensions app not working? crashes or has problems?

UKG Dimensions Status

Published by on 2023-10-20

The UKG Dimensions™ mobile app is built to help you connect to work right from
your phone, wherever you are, night or day. Its powerful capabilities allow you
to effortlessly bring your best to work and enjoy life bringing the balance you
need.


I have a problem with UKG Dimensions

Are you having issues? Select the issue you are having below and provide feedback to UKG Dimensions.


problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else
1,150.0%

Not working
50.0%

Crashes
25.0%

Login
25.0%


Reported Issues: 46 Comments

By Joanna Espinoza   5 months ago


I can’t login to my ukgdimensions and I need to check my work schedule

By Declan Whiteside   7 months ago


Hi I work for Kohls and my app will not work. I open it and its just a white screen. I have uninstalled the app multiple times, Ive tried it on the web and its the same every time its just a white screen. Other people seem to have the same problem with no solution.

By peri   7 months ago


Ukg app not working not letting me login

By Denise Arkelian   1 year ago


I have an android phone. It's an LG K7 and I did have a Kronos app on it so that I could approve my time card. But I must of accidently deleted it. Now, I can't download UGK Dimensions app because it is not compatible. Is there any work around besides buying a new phone?

By christine burke   1 year ago


I work for Lowe's in Poughkeepsie New York UKG app constantly crashes I have to constantly uninstall and reinstall the app

By Carly Carlson   1 year ago


When I try and open my UKG Dimensions app. It just goes to a black screen. I cannot refresh. I have tried turning my phone off. I’ve also tried to see if I needed to update app. No success what do I need to do?

By Labeekah   1 year ago


When trying to punch on my phone it says the geolocation is incorrect but everything is in order as well as the location on my phone could you please assist

By marsh381   1 year ago


The app itself says "Issue detected on this device" this device does not adhere to security standards, contact your administrator for support. But like...that's no help at all. Though I can log into the account manually in a web browser on my phone so that's weird. Cache has been deleted and location open so I'm not getting it.

By Karen   1 year ago


get error message passcode is not set . I have iPhone and my iOS is up to date . Help

By Thomas Kim   1 year ago


I try logging in (login and password) and it just sends me back to the login screen with an empty red box above it

By Timiera Clark   1 year ago


Cannot clock in & cannot fix punch says error WTK ##### or data entry not approved unauthorized

By Vinh Tuan Hoang   1 year ago


I can't logging in my ukg dimensions password expires? How to reset or get the code?

By Gemma lloyd   1 year ago


I set this up a few days ago and everytime I log in it says HTTP status 500 internal service error. I haven't been able to use this app at all since getting it.

By shauna VanHart   1 year ago


It says Error

By Felicia cheatham   1 year ago


Try to log on to ukg to punch into work it says 500 internal error .....how to fix tried to reset does not work

By Stephanie S Frees   1 year ago


When I try to log in on my UKG Dimensions app it says HTTP Status 500-Internal Server Error.HELP!

By Keonte Reid   1 year ago


It says authentication failed and i don't know what to do.

By YVETTE DIAZ   1 year ago


Everytime I try to log in it says HTTP status 500 internal service error

By Michaela Roesch   1 year ago


every time i try to login for my new job no matter how many times my username is correct, i have to reset my password as it never works and always says authentication failed

By Emerson   1 year ago


Everytime I try to log in it says HTTP status 500 internal service error

By Rodni Roberts   1 year ago


App will not load. When clicked it pulls up a black screen then after a few seconds just crashes. I have had this problem for about a week. My app is updated and I have tried resetting my phone, the problem persists

By Robert Scott   1 year ago


My phone keeps saying htt 500 internal server error when I try to log on to ukg dominions app

By Spencer Glover   1 year ago


It say http status 500 internal server error

By BRIAN ESKRA   1 year ago


I just started working at Meijer and after installing the App, I run it and it asks me to sign in. After signing in, it just goes to a blank white screen. The only options I have are Settings and FAQ. Please help!!

By Esther   1 year ago


the app does not open properly at all. Just getting white screen. Can access settings, but nothing else. None of the trouble shooting fixes on this site have fixed the issue.

By Lynn   1 year ago


My app won’t open, only a black screen.

By Fernando G Tabja   1 year ago


i can log in and see my schedule at work but when I get home it does not work. Says unable to contact server

By Joseph Boyer   1 year ago


Ukg dimensions app keeps asking fory fingerprint my fingerprint scanner is broke and doesnt work and it opens up to the foodlion.com webpage from the app

By Dixie   1 year ago


Not sure if this helps anyone but my app is going to a plain white screen, I’ve kinda found a way to bypass it. So when you open the app at the top left hit the 3 dots and his FAQ then press back(if it doesn’t work keep trying like 2 more times or close the app and retry) this will take you to the log in screen. After logging in and loading do the same thing(3 dots, FAQ,back) keep trying until you get to the blue screen to click in and whatnot:) hope this helps!

By Robb   1 year ago


Will only open to a blank screen.

By Erin Kyle   1 year ago


My schedule will not show past July 5

By Ms. Lady   1 year ago


The app was working fine last night. But this morning when i got off i tried to use the app to clock out and it wouldn't let me

By Bruce J Gorlewski   1 year ago


I try to log in to my ukg dimension and it says it's loading but all I get is a white screen. How to fix this problem?

By Sandy   1 year ago


Won't work on my phone. Keeps telling me to change password. When go to change password it says unable.to.chsnge password or error.. going on 3 days now . I need this app for work!

By Connie walker   1 year ago


I get error message passcode is not set . I have iPhone and my iOS is up to date . Help

By LaRhonda Alewine   1 year ago


I'm getting an error message saying biometric hardware is unavailable and it will not let me log into my app for work.

By Gregory J. Cook   1 year ago


When I try to log into the app. I received an error code of figer print not enabled. It was working fine last week.

By Darlene Eppard   1 year ago


My UKG Dimensions app keeps saying error no fingerprint enrolled. I have never used a fingerprint on this app for work. What is the problem? It has worked fine until recently.

By Heather Wilcher   1 year ago


Hi I can’t clock myself in on the app. When I log in and use the punch it comes up to a blank screen.

By Atonya Stigall   1 year ago


Doesn't connect

By Eric Causey   1 year ago


I work for Academy Sports in Florence SC. We can not clock in on the app because the app has our store location in the wrong place so when we are at the store we are outside of the area where we can use the app. How do we correct the store location on the app?

By Lissette   1 year ago


It keep saying web page not available. I uninstalled several times. Restarted my phone. Clear the cache data & nothing

By Hermes P   1 year ago


I cannot login to the app. Its saying that a system error has been detected.

By Wilma   1 year ago


Hola baje la aplicacion y ahora no me deja entrar le cabbie la contraseña y no me deja Seguin pixie Dolan contraseña que tenia se la pongo y no la quiere cover que puedo hacer

By Gabby   1 year ago


Every time I try to view my schedule or request to change shifts with another employee I am unable to. The screen is blank except for a message that says “ Some Unknown Error Occurred. Error Details Not Available.”

By Sophia Faber   1 year ago


Hi! I am a new user with the app and I am trying to login but my app is glitching, is there anything I can do to fix it?


Common dislikes about UKG Dimensions app

- Connection issues

- Loading issues

- Not consistent across platforms

- Logs out frequently

- Bug on iPhone app

- Lengthy process to edit or add shifts

- Transfers don't always save



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Common UKG Dimensions Problems & Solutions. Troubleshooting Guide


   



  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Kronos Incorporated, developers of UKG Dimensions.


100% Contact Match

Developer: Kronos Incorporated

E-Mail: [email protected]

Website: Visit UKG Dimensions Website



About this app

Whether you’re looking to punch in, check schedules, swap shifts, or take time off, the UKG Dimensions mobile app is built for you. Are you a manager?  Gain real-time UKG Dimensions access right from your mobile phone and get connected today.  Need help getting started? -To start using UKGDimensions, your organization must enable access and provide the tenant URL.  The UKG Dimensions™ mobile app is built to help you connect to work right from your phone, wherever you are, night or day.  Its powerful capabilities allow you to effortlessly bring your best to work and enjoy life bringing the balance you need.  Quickly and securely access your employee information in just a few taps.  Take care of exceptions as they happen with real-time alerts and notifications.  Quickly flex schedules to accommodate employee requests.  With a glance, gain insight into team productivity and inspire their best.  Manage on the fly — stay productive while also being there for your people.  There are additional mobile features that must be enabled by your organization which could be based on your role (not all mobile features may be available to you). -Not all UKG Dimensions features are available on mobile. 



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