UKG Pro Classic app not working? crashes or has problems?

UKG Pro Classic Status


I have a problem with UKG Pro Classic

Are you having issues? Select the issue you are having below and provide feedback to UKG Pro Classic.




⚠️ Most reported problems ⚠️

Something else
28.8%

Connection
19.2%

Not working
19.2%

Login
18.3%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of UKG Pro Classic Problems 😠👌🔥

- Won't let user do anything

- Consistently can't connect to server

- Doesn't want to work correctly

- No company servers available

- Having trouble connecting to sign in server

  39 Reported Issues: 😵🆘🛟🚨📢

Carolallen
2024-06-04

Only half of my tiles are appearing on my iPad but it works fine on my phone. The main tiles I need which is the punch tile and the time card tile It’s not showing up and it used to show up all the time until About a month ago

Caitie
2024-05-09

So I’m having no problems of logining in to my UKG pro account but the app is messing up everything I have on there is not all loading I haven’t had any problems past couple days and now this I have tried everything I have rebooted my phone redownload the app I don’t know what else to do

Andrea Stegman
2023-11-30

I can log on to the app but when I tap on "TIME, " it kicks me out. The rest of the app is functional. Only the "TIME" module doesn't work. I have the most updated version of the app downloaded.

Jennifer Friedman
2023-07-27

It looks like something didn't load right. Tap reload to refresh the app. Reload Dismiss Pay Time

Thi Le Trinh Them
2023-06-02

I can't log in even though I put in the correct password. Then I reset my password, and I put the correct answers, but the app says wrong answers. I'm so done with the app. Now, it locks me. What can I do now?

Beth Newman
2023-04-27

I am unable to access my time card on UKG Pro. I receive a message that says, “The network connection prevented some items from loading. Tap reload to try again”. Both internet and data are working.

ARMAND KING
2023-04-02

Cannot log in. Says username and password incorrect Would like to give a rating of ZERO

Eric Ciesielski
2023-02-18

Can't log in. Followed the printed instructions for HR for my first log in and was never able to get in. Spoke to HR today and they said they registered my email but I've never gotten an email from UKG Pro and my log in credentials still don't work. You have a 1.3 star rating on the play store.

John Kennth Williams
2022-12-29

i been having problems logging in to time clock in at work every time the administrator reset the link the new password want except because the security question that i have says invalid so it want let reset my password it's been about three weeks now i need some help with this problem please get back in touch john williams 407- 556- 5763

Emma
2022-12-27

I am unable to view my time card on UKG pro, there is no option to view it. Many of my coworkers are having the same problem

Tim Majesky
2022-11-05

I'm supposed to have 11 icons when I open the UGK pro app, I only get 7 icons and I can't view my vacation time like my other co workers can amongst other options that they can access, it worked one time with the icons but never again. I have Uninstalled the app but I don't think it completely Uninstaller because the set up took me the the user name and password right away instead of the company access screen when I first installed the app, what can I do to gain full functionality of the app?

Larry Korenchan
2022-11-03

Fingerprint login works well and my name appears as it should. Problem is the Punch In/Out tile does not appear. I cannot find this in the menu. I have deleted and re-installed the app once and it seemed to fix the problem. Few days later the same problem returns. This time after deleting and re-install I am not getting a solution to the issue. Have tried full power down restart of the phone with no success.

John Wright
2022-10-11

Will not let me log in on my iPhone . Can log in on a computer no problem?

Germane Chic
2022-10-04

cannot login into mobile app. says please enable cookies but there is no option to enable

Charity
2022-09-27

Login keeps saying incorrect email or password even though it’s correct

Demetrius Hardeman
2022-09-07

keep saying cant sign in because of internet

Bethany
2022-09-06

Tried logging in, just says incorrect email or password even though it’s right. Changed password and it still says that

Cory
2022-08-31

I try to login and I'm unable to do anything, the loading circle just spins endlessly.

Christopher Page
2022-08-28

System will not allow me to apply for jobs with Hoffmaster and Arrow Fastener on LinkedIn. I have tried a combination of e-mail addresses and passwords without success. Please help. Thanks.

Robert Tripp
2022-08-08

my ultipro account is not updating. It is stuck at May 24, 2022.

Steven
2022-07-31

cant log in just sends me back to log in screen

Vicki Thompson
2022-07-29

I can log in but the circle keeps spinning and I can't do anything in the app

Rochelle
2022-07-28

I try to clock in and out on the app, it won’t let me. I can see the time clock but it does not give me the clock in or clock out option

Mark
2022-07-05

The pro app isnt working says “were having trouble connecting to the sign in server”

Aurene Abunda
2022-06-30

I cannot sign in using the mobile app, always says the password or username is incorrect.. However when I use the website, I have no problem getting in

MARK
2022-06-29

Log in to ukg pro wheel just spins can't do anything after that

Alyssa Smith
2022-06-28

New employee trying to add direct deposit on mobile app but there’s no option?

Lane
2022-05-31

says my username and password are incorrect, yet it works just fine on the mobile app. How hard is it to make somthing user friendly? seriously guys...

Paul E Colley
2022-05-24

keeps saying password and user doesn't match. I reset the password does the same thing with new password.

Carrie Glover
2022-05-11

I can log in but the circle just spins and I cannot do anything in the app.

Showing 1-30 of 39

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About this app

Ultimate Kronos Group's UKG Pro mobile app delivers instant and secure access to relevant employee information and tools.  The UKG Pro mobile app makes it easy for managers to respond to employee requests with the ability to receive push notifications.  Employees can quickly access their personal HR and pay information, communicate with coworkers, request time off, and more.  Managers can make informed decisions and take immediate action with real-time data synchronization.  Download UKGProClassic now and stay connected at work, in the field, and on the go.  Please note, the UKG Pro mobile app is only available to authorized customers of UKG Pro.