UKG Pro Classic app not working? crashes or has problems?

UKG Pro Classic Status


I have a problem with UKG Pro Classic

Are you having issues? Select the issue you are having below and provide feedback to UKG Pro Classic.



⚠️ Most reported problems ⚠️
Something else
60.9%

Connection
10.9%

Not working
10.9%

Login
9.4%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of UKG Pro Classic Problems 🔥

- Won't let user do anything

- Consistently can't connect to server

- Doesn't want to work correctly

- No company servers available

- Having trouble connecting to sign in server

📋 39 Reported Issues:

C
Carolallen 2024-06-04

Only half of my tiles are appearing on my iPad but it works fine on my phone. The main tiles I need which is the punch tile and the time card tile It’s not showing up and it used to show up all the time until About a month ago

C
Caitie 2024-05-09

So I’m having no problems of logining in to my UKG pro account but the app is messing up everything I have on there is not all loading I haven’t had any problems past couple days and now this I have tried everything I have rebooted my phone redownload the app I don’t know what else to do

A
Andrea Stegman 2023-11-30

I can log on to the app but when I tap on "TIME, " it kicks me out. The rest of the app is functional. Only the "TIME" module doesn't work. I have the most updated version of the app downloaded.

J
Jennifer Friedman 2023-07-27

It looks like something didn't load right. Tap reload to refresh the app. Reload Dismiss Pay Time

T
Thi Le Trinh Them 2023-06-02

I can't log in even though I put in the correct password. Then I reset my password, and I put the correct answers, but the app says wrong answers. I'm so done with the app. Now, it locks me. What can I do now?

B
Beth Newman 2023-04-27

I am unable to access my time card on UKG Pro. I receive a message that says, “The network connection prevented some items from loading. Tap reload to try again”. Both internet and data are working.

A
ARMAND KING 2023-04-02

Cannot log in. Says username and password incorrect Would like to give a rating of ZERO

E
Eric Ciesielski 2023-02-18

Can't log in. Followed the printed instructions for HR for my first log in and was never able to get in. Spoke to HR today and they said they registered my email but I've never gotten an email from UKG Pro and my log in credentials still don't work. You have a 1.3 star rating on the play store.

J
John Kennth Williams 2022-12-29

i been having problems logging in to time clock in at work every time the administrator reset the link the new password want except because the security question that i have says invalid so it want let reset my password it's been about three weeks now i need some help with this problem please get back in touch john williams 407- 556- 5763

E
Emma 2022-12-27

I am unable to view my time card on UKG pro, there is no option to view it. Many of my coworkers are having the same problem

T
Tim Majesky 2022-11-05

I'm supposed to have 11 icons when I open the UGK pro app, I only get 7 icons and I can't view my vacation time like my other co workers can amongst other options that they can access, it worked one time with the icons but never again. I have Uninstalled the app but I don't think it completely Uninstaller because the set up took me the the user name and password right away instead of the company access screen when I first installed the app, what can I do to gain full functionality of the app?

L
Larry Korenchan 2022-11-03

Fingerprint login works well and my name appears as it should. Problem is the Punch In/Out tile does not appear. I cannot find this in the menu. I have deleted and re-installed the app once and it seemed to fix the problem. Few days later the same problem returns. This time after deleting and re-install I am not getting a solution to the issue. Have tried full power down restart of the phone with no success.

J
John Wright 2022-10-11

Will not let me log in on my iPhone . Can log in on a computer no problem?

G
Germane Chic 2022-10-04

cannot login into mobile app. says please enable cookies but there is no option to enable

C
Charity 2022-09-27

Login keeps saying incorrect email or password even though it’s correct

D
Demetrius Hardeman 2022-09-07

keep saying cant sign in because of internet

B
Bethany 2022-09-06

Tried logging in, just says incorrect email or password even though it’s right. Changed password and it still says that

C
Cory 2022-08-31

I try to login and I'm unable to do anything, the loading circle just spins endlessly.

C
Christopher Page 2022-08-28

System will not allow me to apply for jobs with Hoffmaster and Arrow Fastener on LinkedIn. I have tried a combination of e-mail addresses and passwords without success. Please help. Thanks.

R
Robert Tripp 2022-08-08

my ultipro account is not updating. It is stuck at May 24, 2022.

S
Steven 2022-07-31

cant log in just sends me back to log in screen

V
Vicki Thompson 2022-07-29

I can log in but the circle keeps spinning and I can't do anything in the app

R
Rochelle 2022-07-28

I try to clock in and out on the app, it won’t let me. I can see the time clock but it does not give me the clock in or clock out option

M
Mark 2022-07-05

The pro app isnt working says “were having trouble connecting to the sign in server”

A
Aurene Abunda 2022-06-30

I cannot sign in using the mobile app, always says the password or username is incorrect.. However when I use the website, I have no problem getting in

M
MARK 2022-06-29

Log in to ukg pro wheel just spins can't do anything after that

A
Alyssa Smith 2022-06-28

New employee trying to add direct deposit on mobile app but there’s no option?

L
Lane 2022-05-31

says my username and password are incorrect, yet it works just fine on the mobile app. How hard is it to make somthing user friendly? seriously guys...

P
Paul E Colley 2022-05-24

keeps saying password and user doesn't match. I reset the password does the same thing with new password.

C
Carrie Glover 2022-05-11

I can log in but the circle just spins and I cannot do anything in the app.

Y
Yeily 2022-05-10

Saids there’s a server connection issue when trying to sign in

D
Dave Miller 2022-05-02

I cannot log in, here is what UKG is telling me: UKG Pro has encountered a error and cannot be opened, Please contact your system administrator.

D
Doris Stewart 2022-05-01

the UKG Pro app wont let me access my time. it says unknown eror,contact administrator. does the same when I use my laptop to access workforce management

J
Joseph 2022-04-28

Currently cannot login. Says there’s a server connection issue.

G
George Hill 2022-04-13

Unable to login after using apply link

A
Adelle 2022-04-12

My associates are unable to clock in from their phones. The message that they receive is "Access profile does not allow clock options from your current location"

K
Kenneth Kopech 2022-04-08

The Indeed Apply easy application option was turned off in January and has not returned? When will it be back, or do we need to find another ATS provider?

F
Frainny Gonzalez 2022-03-13

everytime I log in it says error. before this it would log me out by itself while i was doing an onboarding process.

A
Amanda Bailey 2022-02-26

My password would not work and locked me out of the system. I really need my W2 from last year immediately. When i tried to reset my password it wants me to put in a favorite sports team which I do not have. This whole system is a mess any time you go to use it. Then I need customer assistance and apparently this company is only open certain hours which puts me in a bind because the info I need is not available.

Showing 1-39 of 39 reported issues:

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Developer: UKG, Inc.