UKG Pro Classic app not working? crashes or has problems?

UKG Pro Classic Status

Published by on 2023-11-01

Ultimate Kronos Group's UKG Pro mobile app delivers instant and secure access to
relevant employee information and tools. Managers can make informed decisions
and take immediate action with real-time data synchronization.


I have a problem with UKG Pro Classic

Are you having issues? Select the issue you are having below and provide feedback to UKG Pro Classic.


problems reported in the last 24 hours

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Most reported problems


Reported Issues: 37 Comments

By Andrea Stegman   4 months ago


I can log on to the app but when I tap on "TIME, " it kicks me out. The rest of the app is functional. Only the "TIME" module doesn't work. I have the most updated version of the app downloaded.

By Jennifer Friedman   8 months ago


It looks like something didn't load right. Tap reload to refresh the app. Reload Dismiss Pay Time

By Thi Le Trinh Them   10 months ago


I can't log in even though I put in the correct password. Then I reset my password, and I put the correct answers, but the app says wrong answers. I'm so done with the app. Now, it locks me. What can I do now?

By Beth Newman   11 months ago


I am unable to access my time card on UKG Pro. I receive a message that says, “The network connection prevented some items from loading. Tap reload to try again”. Both internet and data are working.

By ARMAND KING   1 year ago


Cannot log in. Says username and password incorrect Would like to give a rating of ZERO

By Eric Ciesielski   1 year ago


Can't log in. Followed the printed instructions for HR for my first log in and was never able to get in. Spoke to HR today and they said they registered my email but I've never gotten an email from UKG Pro and my log in credentials still don't work. You have a 1.3 star rating on the play store.

By john kennth williams   1 year ago


i been having problems logging in to time clock in at work every time the administrator reset the link the new password want except because the security question that i have says invalid so it want let reset my password it's been about three weeks now i need some help with this problem please get back in touch john williams 407- 556- 5763

By Emma   1 year ago


I am unable to view my time card on UKG pro, there is no option to view it. Many of my coworkers are having the same problem

By Tim Majesky   1 year ago


I'm supposed to have 11 icons when I open the UGK pro app, I only get 7 icons and I can't view my vacation time like my other co workers can amongst other options that they can access, it worked one time with the icons but never again. I have Uninstalled the app but I don't think it completely Uninstaller because the set up took me the the user name and password right away instead of the company access screen when I first installed the app, what can I do to gain full functionality of the app?

By Larry Korenchan   1 year ago


Fingerprint login works well and my name appears as it should. Problem is the Punch In/Out tile does not appear. I cannot find this in the menu. I have deleted and re-installed the app once and it seemed to fix the problem. Few days later the same problem returns. This time after deleting and re-install I am not getting a solution to the issue. Have tried full power down restart of the phone with no success.

By John Wright   1 year ago


Will not let me log in on my iPhone . Can log in on a computer no problem?

By Germane Chic   1 year ago


cannot login into mobile app. says please enable cookies but there is no option to enable

By Charity   1 year ago


Login keeps saying incorrect email or password even though it’s correct

By Demetrius hardeman   1 year ago


keep saying cant sign in because of internet

By Bethany   1 year ago


Tried logging in, just says incorrect email or password even though it’s right. Changed password and it still says that

By Cory   1 year ago


I try to login and I'm unable to do anything, the loading circle just spins endlessly.

By Christopher Page   1 year ago


System will not allow me to apply for jobs with Hoffmaster and Arrow Fastener on LinkedIn. I have tried a combination of e-mail addresses and passwords without success. Please help. Thanks.

By Robert Tripp   1 year ago


my ultipro account is not updating. It is stuck at May 24, 2022.

By steven   1 year ago


cant log in just sends me back to log in screen

By Vicki Thompson   1 year ago


I can log in but the circle keeps spinning and I can't do anything in the app

By Rochelle   1 year ago


I try to clock in and out on the app, it won’t let me. I can see the time clock but it does not give me the clock in or clock out option

By Mark   1 year ago


The pro app isnt working says “were having trouble connecting to the sign in server”

By Aurene Abunda   1 year ago


I cannot sign in using the mobile app, always says the password or username is incorrect.. However when I use the website, I have no problem getting in

By MARK   1 year ago


Log in to ukg pro wheel just spins can't do anything after that

By Alyssa Smith   1 year ago


New employee trying to add direct deposit on mobile app but there’s no option?

By Lane   1 year ago


says my username and password are incorrect, yet it works just fine on the mobile app. How hard is it to make somthing user friendly? seriously guys...

By Paul E Colley   1 year ago


keeps saying password and user doesn't match. I reset the password does the same thing with new password.

By Carrie Glover   1 year ago


I can log in but the circle just spins and I cannot do anything in the app.

By Yeily   1 year ago


Saids there’s a server connection issue when trying to sign in

By Dave Miller   1 year ago


I cannot log in, here is what UKG is telling me: UKG Pro has encountered a error and cannot be opened, Please contact your system administrator.

By doris stewart   1 year ago


the UKG Pro app wont let me access my time. it says unknown eror,contact administrator. does the same when I use my laptop to access workforce management

By Joseph   1 year ago


Currently cannot login. Says there’s a server connection issue.

By George Hill   2 years ago


Unable to login after using apply link

By Adelle   2 years ago


My associates are unable to clock in from their phones. The message that they receive is "Access profile does not allow clock options from your current location"

By Kenneth Kopech   2 years ago


The Indeed Apply easy application option was turned off in January and has not returned? When will it be back, or do we need to find another ATS provider?

By Frainny Gonzalez   2 years ago


everytime I log in it says error. before this it would log me out by itself while i was doing an onboarding process.

By Amanda Bailey   2 years ago


My password would not work and locked me out of the system. I really need my W2 from last year immediately. When i tried to reset my password it wants me to put in a favorite sports team which I do not have. This whole system is a mess any time you go to use it. Then I need customer assistance and apparently this company is only open certain hours which puts me in a bind because the info I need is not available.


Common dislikes about UKG Pro Classic app

- Won't let user do anything

- Consistently can't connect to server

- Doesn't want to work correctly

- No company servers available

- Having trouble connecting to sign in server



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Developer: The Ultimate Software Group, Inc.

E-Mail: [email protected]

Website: Visit UKG Pro Classic Website

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Developer: The Ultimate Software Group, Inc.

E-Mail: [email protected]

Website: Visit The Ultimate Software Group, Inc. Website



About this app

Ultimate Kronos Group's UKG Pro mobile app delivers instant and secure access to relevant employee information and tools.  The UKG Pro mobile app makes it easy for managers to respond to employee requests with the ability to receive push notifications.  Employees can quickly access their personal HR and pay information, communicate with coworkers, request time off, and more.  Managers can make informed decisions and take immediate action with real-time data synchronization.  Download UKGProClassic now and stay connected at work, in the field, and on the go.  Please note, the UKG Pro mobile app is only available to authorized customers of UKG Pro. 



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