DigiLocker Reviews

DigiLocker Reviews

Published by on 2025-05-22

🏷️ About: DigiLocker – A simple and secure document wallet for Citizens. DigiLocker is a key initiative under Digital India, the Government of India's flagship program aimed at transforming India into a digitally empowered society and knowledge economy.


       


Overall Customer Experience 😎


🤬 Negative experience
68.3%

😎 Positive experience
31.7%

🫥 Neutral
0.0%

~ from Justuseapp.com NLP analysis of 150 combined software reviews.



Read 20 Customer Service Reviews 😠💢

3.3 out of 5
Bad

Can not even create the login, so don’t know it DigiLocker still exist or it’s gone it gives error when try to create id or sign in.

Not able to fetch documents

Have been constantly giving error ‘something went wrong’.

Should have facility to upload multiple documents like insurance, RC etc. for those who own more than 1 vehicle

App fails to open

I can't login to DigiLocker .
Whenever I click on the login button it just gets stuck on a blank screen.

Bad maintenance

Too worst technical communication for creating a account terrible hard many times try to open the account each and every time make more complication so long time I wait almost I spent almost 45 minutes. I wait for create account. Still didn’t work so bad who recommend DigiLocker to connect for another things?

Time waste

I try to Register a new account but whenever I click the Register button only a white screen appears

It should be accessible internationally

When we have user and password and we are traveling internationally it doesn’t open ? How can we verify when bank needs documents for tax purpose .Developer pls make DigiLocker accessible when we are not in India .Any updates it gives us 403 error

403 forbidden

Previously i was able to access this app in gulf countries..now when i try to open get an error message 403 forbidden.
May i know the exact reason

Aadhar card issuance failes with cancelled message

On my iPhone ( latest OS version - 16.5.1 ), if I try to retrieve my Aadhar card , it fails to send me an OTP amd cancelled error message is shown. How to fix this ? We tried from 2 different iphones and it is the same issue.

Unable to log in

Unable to login as can’t remember my 6 digit passcode. Tried to re-set doesn’t work. Rubbish app . No option to contact any customer service representative to solve the issue

Need alternative to open it

They ask for otp while trying to open, even though I have security pin, it doesn't let me open it. I live in USA and want to access my doc but cant do it because my number is back in india. Really irritating

iPhone version is buggy

Tried using the iPhone version to access the PAN and Aadhar card; it didn’t work despite deleting DigiLocker and logging again.

Worst app

I have added one document through the web browser and I can’t even see the document in app. And the add button or verification button are not working ven clickable.

Not able to sign in

After recent update , not able to sign in. Just blank page on click of sign in or create account. Phone : iPhone 12 Pro.

UX issues

- doesn't allow paste when entering Aadhaar number

Doesnt work in iOS 18 after latest update

After latest update, DigiLocker doesnt work in iOS 18 anymore

App not loading

I had DigiLocker installed but it didn’t open. I’m on 18.1. I’ve deleted it and installed DigiLocker . It worked fine. Now after closing the running app I’m searching for DigiLocker and it’s not loading.

No option for Folder creation

There is no option for folder creation under drive. How do users organize the documents?
This is weird design decisions from the team. If possible please provide folder creation features back. It was initially there and removed later in the new design.
Thank you

App crash

App crashes whenever I try to open my issued adhaar card. All other documents open fine.

App works fine

I currently live in us for my studies. I was in need of few of my docs, so I try it. And bingo it downloaded my all docs , 10, 12 mark sheets, adhar, driving, PAN Card all the documents seamlessly. Plus verification was too quick and smooth.

Crashing

Crashing in iOS18.2 Beta

Pls check it



Is DigiLocker Safe? 🙏

Yes. DigiLocker is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 150 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.3/5 . Justuseapp Safety Score for DigiLocker Is 31.7/100.

Safety Analysis

49.0% of users say app is Safe 👍
49.0%

38.6% of users say app is Risky 🚨
38.6%

12.4% of users have Some Concerns ⚠️
12.4%


Is DigiLocker Legit? 💯

Yes. DigiLocker is legit, but not 100% legit to us. This conclusion was arrived at by running over 150 DigiLocker User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for DigiLocker Is 31.7/100..

🔏 Privacy & Data Safety

DigiLocker collected the following data from you:

  • Data Not Linked to You:
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics

How was your experience with DigiLocker? Post a Review




Features

Targeted at the idea of paperless governance, DigiLocker is a platform for issuance and verification of documents & certificates in a digital way, thus eliminating the use of physical documents.

DigiLocker is a key initiative under Digital India, the Government of India's flagship program aimed at transforming India into a digitally empowered society and knowledge economy.

You can now access your documents and certificates from your DigiLocker on your mobile devices.

DigiLocker – A simple and secure document wallet for Citizens.

  Contact Support
Developer:
National e-Governance Division