Zigbee Gateway app not working? crashes or has problems?

Zigbee Gateway Status

Last Updated on 2018-07-27 by Videocom-UK

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2 User reports:
App has problems

User reports 2

⚠️ Most reported problems ⚠️

Connection

50.0%

Not working

50.0%

problems reported in the last 24 hours

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Common Zigbee Gateway Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Zigbee Gateway app on iOS and Android devices. Solve all Zigbee Gateway app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Zigbee Gateway iPhone Issues and Solutions

Zigbee Gateway iOS app crashes, not working, errors
Zigbee Gateway iOS app network issues
Zigbee Gateway on iOS has black/white screen

Zigbee Gateway Android App Issues and Solutions

Zigbee Gateway has errors/crashing/not working
Zigbee Gateway server network connectivity issues
Zigbee Gateway has black screen

Zigbee Gateway iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Zigbee Gateway app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Zigbee Gateway app crashes or not working on Iphone (iOS):

Close and restart the Zigbee Gateway app on iPhone
Update Zigbee Gateway app to the Latest Version for iOS
Uninstall and reinstall Zigbee Gateway iPhone app
Update your iPhone to the latest iOS version

Fix Zigbee Gateway on iPhone unable to connect to server/internet connection issues::

To resolve Zigbee Gateway network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Zigbee Gateway black/white screen (blank screen) on iPhone:

Follow the Zigbee Gateway iOS app troubleshooting guide Here →

Zigbee Gateway Android App Issues and Solutions

Fix Zigbee Gateway not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Zigbee Gateway app issues:

Force Stop the Zigbee Gateway App
1. On android, goto "Settings" » click Zigbee Gateway app. » click "Force Stop".

Update Zigbee Gateway to the latest version on PlayStore

Clear Zigbee Gateway App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Zigbee Gateway app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Zigbee Gateway.

Fix Zigbee Gateway unable to contact server/ Zigbee Gateway internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Zigbee Gateway » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Zigbee Gateway » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Zigbee Gateway on android.

Solve Zigbee Gateway black/white screens issue on Android:

Follow the Zigbee Gateway android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Videocom-UK, developers of Zigbee Gateway.

About this app

ZigbeeGateway designed for Videcom vip zigbee series, it help user for controlling their own smart home systems from remote.