Contact JYouPro Support

I just got your watch it will not turn on or change

I bought a JYouPro watch for my husband and when his phone rings the watch just vibrates and shows who is calling. The watch itself is not ringing. Can you please tell me why it could be doing that?

Hello, I recently purchased your company’s smart watch G28 less then one month ago. It was working perfectly at first but now nothing works. It won’t sync. I can’t download the other watch faces from the app. I can’t dial out calls or receive calls. It won’t pair with my phone. I can’t take photo’s with it either. I have factory reset the phone as well. I completely deleted the app and reinstalled it but still it doesn’t work properly anymore. I even checked the firmware to make sure it is up to date. The app says it is connected but nothing works on the watch. I can’t even get the key pad to display at all. Pictures are attached. I am really hoping you can help me. The condition of the watch is perfect. There are no scratches or damage at all. I have never dropped it and it has never gotten wet. It just simply stopped working for some reason. Please help me. Could you possibly send me a replacement and I can return this one? I loved the watch when I first got it and everything was working properly. The app has a number of additional watch faces that are much better then the ones that came pre-installed on the watch. Thank you very much for your time. Sincerely, Perry Danylo

Why can't we get email notifications on here? Seems like a huge oversight.

WATCH DISPLAY ISSUE

Originally my watch needed charging every 24 to 30 hours. Now the charge does not last 12 hours. I have not changed my settings so I don’t understand why I have this problem.

I am only seeing ads to try and help me with my issue, which want my credit card information =/ Is there an actual human being that I can contact to resolve the issue I'm having with your app?

I purchased this watch for my husband and after 3 weeks it will not charge.

Only clock is working, step counter and sleep have stopped working, it's fully charged had it for 10 months with out any problems

Does not count steps.

Why won't my watch charge? (FT803HR-2465) It was working fine and then it went dark. I thought it needed to be charged but no matter what I do, it won't charge. I've had it less than 30 days. It should work but it doesn't. No green light or anything.

I cant get the verification email. The app just keeps loading when i try to register so i had to go onto website. Tried 9 times to send the email. I cant even check if its the right email written cuz when you hit log in now it goes right to the verification email screen. Id like to verify my email please. Also had to delete and download the app again just to get it to open. Phone is not old followed all instructions please fix this.

My watch doesn't connect to my phone I tried everything but it didn't work.the problem is after setting application on my phone which is Infinix 4. The problem appears under notification access . intelligent voice broad cast and I can't go back or log out from that page of notification access.need your assistance in that

My fitness tracker is not charging got the warranty when I purchased how do I get a replacement

I have Smart Bracelet and it will not light up and work. The device says disconnect the device, the name is TM01-9E22 Why does it not work. or connect to my Iphone 12. I plugged it in to see is if will charge and it won't and I tried both ways to make sure I had it plugged correctly even though will not work. Please help me. I really need this device to work to help me explain to my dr. what is going on

1 - how do I get the sleep tracker to record at least 10 to 12 hours instead of 4 to 5 hours. 2 - can you receive notifications for emails ?

My device shows that it's connected to my iPhone SE, but it won't synch - help!!!

Love my watch, need a replacement band. Where can I purchase one please?

I can't make the mail and sms notifications to work on the watch. There is an icon with an error on the watch on the mail Icon. Is there a way to update the app, or the watch's firmware to fix this ? I tried restarting, reconnecting, reseting to factory settings, but it's always the same problem...

Nieuw bandje nodig

User account is registered, but when you try to login to app itse gives message "user_center_login_failed" Which kind of solution you may offer ?

My device has worked for over a year and at some point today, my phone could no longer find my device. I have gone through all the process of making sure bluetooth is on and scanned for the device, so when the JYouPro app could not find the device, I unbinded the device and tried to find it again, and I can't get it to recognize the device at all, though it shows bluetooth is active on my wristband. Can you help?

how can I record my sleep of a day ,I have alot of trouble with my sleep so doctor wants to check on this ,but stops record at 7,44am why.

Went well for a week, did everything expected but suddenly stopped dead and now will not even show a screen in fact it is totaly dead.

How do I reset the time on my JYouPro vs.7 (build 3) Watch. We just had a time change this weekend and my watch did not automatically update. The clock went forward 1 hour. Thank you.

I have an IPhone but it will not find my JYOUPRO on bluetooth. I downloaded the app. It works on Android phone.

I bought this 2 days ago. It arrived yesterday. Worked fine for the first few hours and already ready its not syncing. So i clicked unbind and now i cannot reconnect. This is ridiculous!

My band and app on my phone have stopped talking to each other. The phone will no longer sync my data and my device is now showing the wrong time and date. I first noticed this on Sunday 15 February. I have tried several times to unbind and bind the device using bluetooth but this has not corrected the problem. I see someone else has a similar problem. Can we have a response / information on how to fix this please.

The app will not communicate with the watch. Even thro they are right next to each other. I bought this for my son and he is very disappointed that it won't stay connected. The bluetooth is on on my phone so disappointed in this product

My Date and time keep getting squared up ever few days and some one smarter then me sync it for me Reset does nothing Help please

Does not sync at all even though says connected. Nothing is working.

I love my device and have been using it for 18+ months. Mr charger has broken,I am able to order a replacement. Y You Pro G26- 57 GA Version : V139 regards Flora Orr

Can’t login my account and won’t sync tocmy phone anymore. 😭

Unable to register, no error message just spins and timesout after about 1 to 2 minutes and goes back to the register page.

Cannot get the blue tooth to synchronize with my iPhone

Unable to register on the app, get registration failed error

why can't I get Jyoupro on my tab A ???

I charge my phone every night, although I used to be able to go three days between charging. Now I have to charge it twice a day. What is wrong? Sometimes the charge only lasts for 4 hours.

Son got a brand new Nokia phone and jyoupro watch for Xmas, got app downloaded, but when I open it, it says this feature is not available on this device..... What does that mean? Can he not use the app?

App keeps failing to register

My watch has incorrect time and will not sync with my phone anymore. I Uninstalled app and reinstalled it. Still doesn't work. It shows it is bonded, but shows no data and does not fix the time. I loved my watch up until now, but it should last longer than a few months. How do I fix this?

I can't read the date and the month and date. I want to change the format so I can read it clearly without a magnifing glass. Where can I change this?

Product BFH-16 User account is registered, but when you try to login to app itse gives message "user_center_login_failed" Which kind of solution you may offer ? Account and psw are absolutely correct !

MY watch is on 24 hour format event though I have it on 12 hour format on the app. How do I get my watch to change?

I have misplaced my charger, can I order one

Hello, My watch is not connecting with Bluetooth. And it's not synchronising also. Help me.

From the last 2 hours, my watch is not synchronising with the app. I reinstalled the app but no progress. Bluetooth connection is not working. It was ok last night. please help me.

I need a new band for my fitness tracker, where can I buy a new band?

I've had my watch about 3 weeks and really like it. However now that it's daylight savings I can't figure out how to change the time. The manual is no help. Can you please provide step by step instructions to change the time.

I am trying to login and I use my email and my google password since my email is a google email. It says login failed. Changed my password on google and it still says login failed. I've searched youtube and Google search engine to find my answer and cannot find anything that can help. I want to be able to use all of what this watch orders but can't bc of this issue. My watch is currently synced with my phone.

I cant get the app to work.. it won't let me register it says error everytime I try

Hi, I need to migrate data from one device to another. How to do it? Can I backup my data from one sartphone and restore them on the other? Thank you.

My app is unable to connect to bluetooth

Hello, I bought my three kids the same smartwatch under the impression that I could bind them all to my phone, but now that I've downloaded the app I don't see how to do that...Is it possible? If so, how?

hey do you think that you can update the wrist band to be able to read ems messages and a notification for mms notifications as you are behind the times with your app