CaptionCall Mobile Reviews

I love the user interface of CaptionCall. It's beautiful and easy to read when it works, but I had to go back to InnoCaption because there are still quite a few bugs for the developers to iron out. The first day it worked well and my only complaint was the delay in getting a captioner. But today I saw I had voicemails and so I listened and they were from yesterday. Missed calls do not show up in CaptionCall . Today I was waiting for calls and when they showed up, I tried to answer and it either did not pick up at all or caption. Missed calls do not show up in CaptionCall . I am on LTE data right now, but that shouldn't be an issue. Hoping CaptionCall improves because I'd love to use it as it is aesthetically pleasing and well designed. It seems to be missing a way to set up notifications and turn off log in screen / set to automatically log in so I can answer calls.

I had CaptionCall on my phone for a week before deleting it. It was hard to figure out how to use it and that my calls had to be forwarded. When I figured it out, I used it but was disconnected three times during my call. Also, was never notified of a call and voicemail received. The captioning had a very long delay time, was inaccurate, and very confusing, impossible to use on a real phone call. I would be waiting forever to read what the other person said.
Also, when I called customer service on the day I downloaded it, they were impossible to understand. They don’t know how to communicate with hearing impaired people! Very disappointing.

I would give it more stars but there are definitely some issues.
1. It does not send me notifications that someone actually called me (I have to go into CaptionCall and find out I missed 15 calls from doctors and such)
2. It hangs up the phone before I even get a chance to know I got a phone call OR it just keeps ringing and ringing and ringing for hours.
3. The captioner takes several moments to finally type in the message while at the same time I’m hearing the person say hello hello several times before giving up on me. I can’t respond if I don’t know what’s being said.

I have been using this app since 2019. I don’t have a cell phone, I use my iPad for calls. My iPad is my go to everything for home and on the go. Because I am not able to text non Apple users I am able to call them with my iPad using this app app. There has be minor glitches that are constantly improving with CaptionCall. Overall I’m glad it’s available, it helps me when I don’t hear the conversation so well. The save conversation feature is a huge bonus!

I have 3 different captioning apps, and Caption Call is the best of the three. It has improved so much in terms of minimal lag time, friendly interface, and good call quality. Sometimes the captioner isn’t accurate but most of the time I don’t have trouble guessing what the captioner meant to say. No issues regarding people not being able to hear me anymore. Also, the call forwarding capability and voicemail service is really helpful.

Having recently installed CaptionCall it seems that there is no audio option for Bluetooth and hearing aid devices on iPhone. There seems to be only phone and speaker. I often use my hearing aid as a Bluetooth device to try to better hear a call when I am able to or if I need privacy in a call. My caption call telephone at home is immensely helpful to me having captions when on call. Please add Bluetooth audio device options to app and I will be able to rate much higher. Otherwise great app, keep up the good work!

I saw the above about not knowing a pin for voicemail and looked up in the book and it says go to the voicemail and enter 1234# the first time and then it will prompt you to enter a personal PIN number Works like a charm. Sometimes the texts are slow and the people I am talking to think I have stopped listening but I eventually get the hang of it. Better than not talking on the phone.

Captions are displayed too slowly to where the caller will disconnect because there is no response. I find explaining I am deaf and using a captioned service and ask the person on the other end to please be patient as I respond works well enough. I only use this when I have no other option. Makes me feel like this app is doing the bare minimum to qualify for the free federal reimbursement. I doubt they would have much business if this service was paid directly by the consumer and not from taxes. Might want to invest in a Captel phone if you rely on captioned calls.

The mobile this app app has given me the service I needed to again confidently call anyone - from critical calls to family and friends. In the pass three months I have bought and sold houses, moved to another state, set up services, new doctors, utilities and to update my friends and family. Great app and service!

Pretty good app. Only problem when trying to clear all recent calls; the button doesn’t work. Can you please fix it. This is coming from the iPhone version.

This is a functional captioning app for call BUT needs major improvements in settings and utility in order to be great.

There is no effective way to block spam calls or to filter unwanted calls (that I can figure out in my year of usage). Captions are provided reasonably well and meet my current needs but the frustration of spamming and inability to filter frustrates me. I would prefer a means to send ALL calls to voicemail directly versus ringing my iPhone at all.

I love the Caption Call concept and try to use CaptionCall as much as possible. The only problem is the calls don’t always forward to my closed caption number AND calls drop especially at the most in opportune times (during high level work meetings). Folks think I’ve hung up on them BUT the calls drop. Looking forward to the company’s updates to fix these quirks.

Captions seem ok, not completely accurate. The biggest problem for me is that there is no notification when someone is calling me at all. I would only know if I got calls if I open CaptionCall and see the missed calls. Needs more work. Some full screen notifications and vibration options.

It’s not quite as accurate as Innocaption. Please improve on that. Also, I’d rather the call come thru my own cell number. I dont want to be giving everybody two different phone numbers. Thanks.

Updated version is even worse. I’ve been trying to answer an automated call so I can receive a security for the past half hour. The call automatically cuts off. Also when I am placed on hold for more than ten minutes my call gets cut off.

I use this for my mobile phone and it didn’t work with out WiFi when I need to make calls it’s annoying

I had this on my tablet I’m happy it’s now available for the iOS now I’m waiting to see it on my google play store I’m hoping soon please thank you again 110%

Thanks God! I can make phone calls when I’m not at home. The capacious are fast and accurate, even better than their phone!

Amazingly fast and accurate. Works exactly like it should. I love that I can save calls and review them later. Nice work this app!!

Hello, how do I find out what my voicemail password is? I tried calling customer service but I was kept on hold for a long time.

I’m so glad there is an app for my cell phone now! Captions are great and accurate!!

With the abundance of automated dictation software available nowadays, why would anyone use a service that requires a stranger to listen in on their phone calls.

Won’t let me register in app so what’s the use?