Sandata app not working? crashes or has problems?

Sandata Status

Published by on 2023-08-30

Sandata Mobile Connect is a Home Health Care mobile solution that enables
authorized Agency Caregivers to provide home health care services to clients.
Caregivers have the ability to view and start client schedules, view past visits
and get driving directions to their client's service location.


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problems reported in the last 24 hours

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Most reported problems


Reported Issues: 22 Comments

By Paula   8 months ago


It is saying it's not in my country

By Ann Lewis   8 months ago


Sandata mobile app won't let me punch out at end of shift It says user not recognized based on parameters

By Charles Ferris   8 months ago


Sundata Mobile connect shows offline even when the phone has a data connection, when trying to login in the user gets an "Information" box stating there was an error please try again (-108) Its happening across multiple users.

By Keith B Bunting   10 months ago


Changed expired password. tried to access with fingerprint, Said unauthorized and now crashes with fingerprint or password everytime with no notification

By Sharina Querry   11 months ago


I cant log into my app it keeps saying im offline

By Virginia Burdette   1 year ago


I can not login in. It says error and has crashed on error and is stuck on that

By Deanna Delmar   1 year ago


Not being able to clock in for four days

By Joyce Jacques   1 year ago


need to change password locked out

By Lisa   1 year ago


App twitches and is not responding

By DORIS Gaskins   1 year ago


I did not know you have to pay for a technician. I do not have monies at this time.

By DORIS Gaskins   1 year ago


My app is telling me that my credentials are invalid and the new password that the office gave me. Why can't I log-in what is my problem?

By Briana Marie   1 year ago


Keeps saying it's offline and it has an API error preventing me from logging in when I'm certain areas.

By Shelley Brown   1 year ago


My Sandata, when trying to login or answering questions, my screen flickers and jumps around.

By Angelique Sistos   1 year ago


I can not log in it says invalid credentials when I try to reset my password it says not a valid user

By Bettie P McReynolds-Milligan   1 year ago


The screen has been jumping and twitching for about a month now. It makes it extremely hard to touch accurately and impossible to sign on the signature screen.

By Lisa Holloway   1 year ago


The screen jumps up and down and does not allow me to clock in it's moving up and down

By Daniel   1 year ago


I was just provided a login for Sandata. I logged in and change my temp password to a new one. When I use my new one, it tells me my account has been locked after too many unsuccessful attempts to login. I receive this error message after 1 attempt. I had my admin reset my account. I created a new password, and it did it again to me.

By Renee Stevens   1 year ago


I am trying to log out of Sandata evv and it keeps telling me an application error . This is using customers home phone

By Alice Merchant   1 year ago


I have a Moto Stylus and cannot have Sandata record voice and screen will not recognize signature

By Sheila McNair   1 year ago


When I try to log in, it says error you've been logged in for over 26 hours but it won't let me log out. Instead my screen freezes everytime I've tried to log in.

By Nicole kelly   1 year ago


It won't let me login it says offline

By Brittany bloom   1 year ago


It tells me it's offline or just say error when I log in but will work over WiFi


Common dislikes about Sandata app

- Always says user is clocking in late

- Government is forcing users to use the app

- Alarm goes off to log out and then wants user to start over



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About this app

this app Mobile Connect is a Home Health Care mobile solution that enables authorized Agency Caregivers to provide home health care services to clients.  All visits performed by the Caregiver within this app Mobile Connect will be available to the Agency administrator within this app's Agency Management system.  Caregivers have the ability to view and start client schedules, view past visits and get driving directions to their client's service location. 



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