Sandata Mobile Connect is a Home Health Care mobile solution that enables
authorized Agency Caregivers to provide home health care services to clients.
Caregivers have the ability to view and start client schedules, view past visits
and get driving directions to their client's service lo...
I can not keep count of how many times the Sandata system has taken time away from my clients due to not being able to login and or clock in/out. If I could I would give 0 stars. The app did a update today in the App Store. It took more then 12 hours and it still isn’t working correctly. The system (on the device and on phone app) still has issues when logging and clocking into the Sandata system. There are times where I have clocked in and at the end of my shift I try to clock out, I find that the system already clocked me out one min after I clocked in. I called the help desk and all they can do is notate the issue. I have had times where I’m able to login the Sandata system but received a error message when putting my clients number in. Again I reached out to the help desk and after they verified that I was entering the correct information, they still were not able to fix the issue or help me, and again all they could do is document the issue. I then had to call the agency to complete the clock in. At this point I noticed that something (clocking-in) that should have taken 1 minute took almost 1 hour in total. Paper documentation may have been outdated but it never interfered with time for clients care. I highly recommend the government to please reevaluate the use of using the Sandata system. Provide a reliable system or cancel it because It really does take away from client care.
It works for me
I have no problem wit it .. it’s very easy & definitely not complicated if you know how to work a phone it’s simple! use the password you came up (I use all number a name & special character like ((&@$))< those are special characters once on the site start visit once done go back to complete visit click all the task you did for your client that day after that it ask you was the client in the hospital you say “no” simple right !? After that click continue continue continue until you get where your client have to sign using their initials or voice as a signature it’s pretty simple we have a lot of older people who’s not good wit Computer understandable as far as technical difficulties I never experienced it ..
New to the system as of last week; I’m the director of therapy for a home health agency. So far we have had minimal issues overall, and the system design is simple and easy to understand. However, I’ve found the app to be more buggy than it should be. Multiple attempts to log in at times, failure of the app to complete a visit yesterday after showing accurate stop and end times (the end time never was communicated to our office), without notice of that failure to the user. Hopefully these issues will be addressed; if they are, I’ll be sure to update my review.
This is the absolute worst note application I have used. When I have gone back into the system to add to my note, the whole note is just gone. This has happened so many times! It not only takes time away from my client, but the frustration level is more than I can take at times. Today it has cost me over 10 hours of pay. After rewriting my note several times, getting it to stay in, the app would not let me sign out!!! I bet if this happened to the owners of Sandata, it wouldn’t happen again to anyone.
After 40 minutes on the phone with James during which I was requested to change my password 2xs, uninstall and reinstall the app. Logged on to desktop site several times the resolution was well I think they’re working on apple compatibility sometimes it just doesn’t work with all devices... I’m then why require this documentation step if you can’t support the app. SanData is a waste of government money being used to reallocate and employ more people doing nothing to actual provide service to the clients.
Hate this app!!!
This is the worst app I myself have ever dealt with, definitely wouldn’t be on my phone if not required by work. Having to put my PW in all the time, even just in between clients. Making me change my PW constantly, hell I'm lucky to remember one but I have to remember two and they change at separate times. Last but not least, I half the time I can’t even sign in, it says try again later!!! I’m on a schedule, then I feel awful that I have to call the office for them to fix my times! I really HATE this app!!!
If I could give this app a 0 I would. We’re being forced to “use” this app at work. I haven’t been able to use the app in over a month because I’m stuck clocked in on a shift from a month ago. The app is great when it actually reads your clock in times accurately, but almost every single time I have to contact my employer because my checks will be off using this stupid app. Horrible, horrible, horrible. DO NOT USE THIS FOR CLOCK INS IF YOU SONT HAVE TO, USE SOMETHING ELSE. You’d be better off clocking in and out on a rock.
An unnecessary stressor
I don’t mind having to clock in and out for my patients, but this app is an unnecessary stressor. It logs me out while I’m in the process of entering ID numbers or acquiring voice verification; sometimes, it is very difficult to log in (I spend precious time watching a throbber spin). The worst defect came with the latest update: when I use the speaker to enter numbers or give a narrative, it cuts me off after the first syllable. I rate this app a “one” because “zero” isn’t an option
The App is easy and secure
As an agency manager I’m happy with this app. It’s easy to use and for the security of my client’s information, I’m glad the app logs out the caregivers after a few minutes. This is a privacy practice requirement and It does warn them it’s doing it.
This is the worst system I have ever worked with. I have not been able to sign in for the last two weeks. All it does is sit and spin. Never have been able to go in and adjust my time and units.
Every time the app updates it gets worse. Can’t login stuck on login screen . The app keeps buffering but won’t go to the next destination. I’m losing time dealing with this app . Lost wages due to constant updates that are worse then the before app . Each update is a decline for something that was once convenient and working. This app is so bad it deserves no stars but you guys are forcing me to give you stars .
Great app overall!
Sandata EVV is complicated to begin with but this app is very nice! I’ve never had an issue logging in/ completing a visit! I just can’t figure out how to add clients to my list so I don’t have to type in their info every visit.. any direction on how to add people to my client list? Thanks.
Agree With Just Pointless
I’ve had the same problems when updating the Sandata system. I don’t have access of logging in for at least 24 hours. I’ll clock into a shift, only to have my office call and ask me if I forgot to clock in. They said they’re going to have to start writing people up for not clocking in/out on time, when it’s the system, not us. It’s ridiculous.
Lazy effort by App Creators
Every update is worse and worse, I can’t even click my home button without having to log in AGAIN, I know that’s how the system works but who’s idea was that? This is supposed to be enhancing my healthcare experience but instead it makes it extremely difficult to do my job. If you’re an agency thinking about implementing this system, FIND ANOTHER one.
Clock in and clock out
This system needs additional work. It’s hasn’t tweet out the glitches. I am not going to get paid because the system stating I didn’t clock out or clock in with my client. It says I’m somewhere else other than with my client. The company is trying to say I’m stilling time. I am very unhappy with this system. My complaints aren’t being heard.
No. Sandata Mobile Connect does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 283 User Reviews sourced from the Appstore and the appstore cumulative rating of 1.9/5 . Justuseapp Safety Score for Sandata Mobile Connect Is 16.8/100.
No. Sandata Mobile Connect does not seem legit based on our analysis. This conclusion was arrived at by running over 283 Sandata Mobile Connect User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Sandata Mobile Connect Is 16.8/100.
Sandata Mobile Connect works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
Oct 06 2021
I am a HHA,I used sandata evv for many months, but now it cannot allow me to clock. When I try to download, it turn round and round.
Aug 23 2021
Sandata is a system that should not have been rolled out if the glitches were not properly worked out. This week was the worst for me. The systems shorted me 26 hours. I only knew that when I picked up my pay check 2 weeks later. When I saw the shortage, I notified the agency and the agency clerk, "M", says to me, nothing we can do. Sandata shows you didn't clock in and out those days. I said, Bull crap, I work 48 hours a week for this client, have my shift on clock work / alarm set; how the heck in the world would I not clock in and out. I have been with this client for 11 years, never missed a dayam day of work and you're telling me, too bad so sad, Sandata doesn't show me clocking in / out those days. Bullll crapola. *Let me see your Sandata timesheet and see how accurate your timesheet is. I am sure there's many overrides because you didn't clock in and clock out. (psssst)!* So here I land on this page and see much similar situations as mines. This system sucks. With this many incidents something needs to be done..... or get us back to paper and pen. Have a blessed day me fellow hard workers. I'm off and on a mission to claim those 26 hours of past work. (vrooom vrooom)
Jul 16 2021
Having a very hard time using mobile App First issue with password second now circle going round and round. I am a Nurse using my own cell phone once I get to my patient
House. Please help what could be problem
By M mareno
Jul 07 2021
I am ok with the system in some areas but not at all happy with customer 'non'service. Asking for info that applies totally to another part of the EVV company. Asked for info that made no sense. They couldn't understand me. All I needed was password reset. Couple of them were making it a national crisis. Bad news place for info!
By Rebecca Holloway
Jun 24 2021
I recently open a home care 2 months ago...missed all training and when call Sandata for help all you get is a ticket number and no return call..as well as my clients are not updated in the system where they can be verified..and they been hold my pay for a month now.Pointing the finger at medicaid and medicaid pointing at Sandata...well point me to my money so i can run my company.I really hate this new method.Come to find out the techs are working from home and not doing shit....but putting your ticket in trash...one tech had music so loud i hung up the phone...they dont even know answers to your questions....BS
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