SilverShield app not working? crashes or has problems?

SilverShield Status

Last Updated on 2022-01-27 by Silver Shield Visitor Management, LLC

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Common SilverShield Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SilverShield app on iOS and Android devices. Solve all SilverShield app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SilverShield iPhone Issues and Solutions

SilverShield iOS app crashes, not working, errors
SilverShield iOS app network issues
SilverShield on iOS has black/white screen

SilverShield Android App Issues and Solutions

SilverShield has errors/crashing/not working
SilverShield server network connectivity issues
SilverShield has black screen

SilverShield iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SilverShield app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SilverShield app crashes or not working on Iphone (iOS):

Close and restart the SilverShield app on iPhone
Update SilverShield app to the Latest Version for iOS
Uninstall and reinstall SilverShield iPhone app
Update your iPhone to the latest iOS version

Fix SilverShield on iPhone unable to connect to server/internet connection issues::

To resolve SilverShield network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SilverShield black/white screen (blank screen) on iPhone:

Follow the SilverShield iOS app troubleshooting guide Here →

SilverShield Android App Issues and Solutions

Fix SilverShield not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SilverShield app issues:

Force Stop the SilverShield App
1. On android, goto "Settings" » click SilverShield app. » click "Force Stop".

Update SilverShield to the latest version on PlayStore

Clear SilverShield App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SilverShield app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SilverShield.

Fix SilverShield unable to contact server/ SilverShield internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SilverShield » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SilverShield » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SilverShield on android.

Solve SilverShield black/white screens issue on Android:

Follow the SilverShield android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Silver Shield Visitor Management, LLC, developers of SilverShield.

About this app

This cloud-based, multi-platform app was designed for schools, businesses and medical facilities to improve safety via our integrated Visitor & Incident Management systems. In addition, this app offers many other modules and features including an Events Management module, an HR & Safety Resource System, a Virtual Academy, and an ID badging system, and more. this app v1. 6. 1 is a world-class Visitor Management System designed to improve safety on your campus or facility. The this app Incident Management System sends mass notifications to all stakeholders in near real time, including your local police department. The this app Visitor Management System can be used simultaneously as a manned or unmanned (kiosk) system. The superior technology behind the product enables the application to seamlessly interface with SIS, HCMS, Access Control Systems, as well as Facial Recognition Systems, and more.