Cornerstone app not working? crashes or has problems?

Cornerstone Status

Cornerstone Mobile brings the power of productivity and real-time connection to
the workforce in a unified, modern experience that’s intuitive for any
Cornerstone user. Cornerstone Mobile directly connects employees to learning,
performance and recruiting activities providing anytime access to courses and
content.

I have a problem with Cornerstone

Are you having issues? Select the issue you are having below and provide feedback to Cornerstone.

User reports:
No current problems

User reports 0

problems reported in the last 24 hours

24 hour clock

Most reported problems

Reported Issues: 0 Comments

No reports yet! Be the first to report an issue.

Have a Problem with Cornerstone Mobile™? Report Issue

Common Cornerstone Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Cornerstone app on iOS and Android devices. Solve all Cornerstone app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Cornerstone iPhone Issues and Solutions

Cornerstone iOS app crashes, not working, errors
Cornerstone iOS app network issues
Cornerstone on iOS has black/white screen

Cornerstone Android App Issues and Solutions

Cornerstone has errors/crashing/not working
Cornerstone server network connectivity issues
Cornerstone has black screen

Cornerstone iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Cornerstone app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Cornerstone app crashes or not working on Iphone (iOS):

Close and restart the Cornerstone app on iPhone
Update Cornerstone app to the Latest Version for iOS
Uninstall and reinstall Cornerstone iPhone app
Update your iPhone to the latest iOS version

Fix Cornerstone on iPhone unable to connect to server/internet connection issues::

To resolve Cornerstone network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Cornerstone black/white screen (blank screen) on iPhone:

Follow the Cornerstone iOS app troubleshooting guide Here →

Cornerstone Android App Issues and Solutions

Fix Cornerstone not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Cornerstone app issues:

Force Stop the Cornerstone App
1. On android, goto "Settings" » click Cornerstone app. » click "Force Stop".

Update Cornerstone to the latest version on PlayStore

Clear Cornerstone App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Cornerstone app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Cornerstone.

Fix Cornerstone unable to contact server/ Cornerstone internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Cornerstone » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Cornerstone » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Cornerstone on android.

Solve Cornerstone black/white screens issue on Android:

Follow the Cornerstone android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Cornerstone OnDemand, developers of Cornerstone.

78.57% Contact Match

Developer: Cornerstone OnDemand, Inc.

E-Mail: [email protected]

Website: Visit Cornerstone Website

75.86% Contact Match

Developer: Cornerstone Bank MA

E-Mail: [email protected]

Website: Visit Cornerstone Bank MA Website

About this app

this app Mobile brings the power of productivity and real-time connection to the workforce in a unified, modern experience that’s intuitive for any this app user. this app Mobile directly connects employees to learning, performance and recruiting activities providing anytime access to courses and content. Employees will have everything they need right on the mobile devices they already rely on. ** The this app Mobile app is designed for use by this app OnDemand clients and requires authorized this app credentials.   **Important: If you are a this app OnDemand client experiencing trouble logging in, contact your this app OnDemand administrator. Our clients use our core solution to source and recruit top talent, develop employees throughout their careers, engage employees effectively, improve business execution, cultivate future leaders, and integrate with their external networks of customers, vendors and distributors. Our core solution is an integrated, cloud-based suite that consists of the this app Recruiting Cloud, the this app Performance Cloud, the this app Learning Cloud and the this app Extended Enterprise Cloud. About this app OnDemand this app OnDemand is a leading global provider of comprehensive talent management solutions delivered as Software-as-a-Service (SaaS). Our solutions are designed to enable organizations to meet the challenges they face in empowering and maximizing the productivity of their human capital. Contact your this app OnDemand Account Manager or Client Success Manager for more details.