Learning app not working? crashes or has problems?

Learning Status

Last Updated on 2021-02-09 by Oracle America, Inc.

I have a problem with Learning

Are you having issues? Select the issue you are having below and provide feedback to Learning.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with Learning for EBS? Report Issue

Common Learning Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Learning app on iOS and Android devices. Solve all Learning app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Learning iPhone Issues and Solutions

Learning iOS app crashes, not working, errors
Learning iOS app network issues
Learning on iOS has black/white screen

Learning Android App Issues and Solutions

Learning has errors/crashing/not working
Learning server network connectivity issues
Learning has black screen

Learning iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Learning app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Learning app crashes or not working on Iphone (iOS):

Close and restart the Learning app on iPhone
Update Learning app to the Latest Version for iOS
Uninstall and reinstall Learning iPhone app
Update your iPhone to the latest iOS version

Fix Learning on iPhone unable to connect to server/internet connection issues::

To resolve Learning network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Learning black/white screen (blank screen) on iPhone:

Follow the Learning iOS app troubleshooting guide Here →

Learning Android App Issues and Solutions

Fix Learning not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Learning app issues:

Force Stop the Learning App
1. On android, goto "Settings" » click Learning app. » click "Force Stop".

Update Learning to the latest version on PlayStore

Clear Learning App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Learning app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Learning.

Fix Learning unable to contact server/ Learning internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Learning » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Learning » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Learning on android.

Solve Learning black/white screens issue on Android:

Follow the Learning android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Oracle America, Inc., developers of Learning.

About this app

With Oracle Mobile this app for Oracle E-Business Suite, employees can view enrolled courses, play content, and search and enroll in new courses while on the go. To use Learning, you must be a user of Oracle this app Management with mobile services configured on the server side by your administrator. For information on how to configure mobile services on the server and for app-specific information, see My Oracle Support Note 1641772. Oracle Mobile this app for Oracle E-Business Suite is compatible with Oracle E-Business Suite 12. 1. 3 and 12. 2. 3 and above. Oracle Mobile this app for Oracle E-Business Suite is available in the following languages: Brazilian Portuguese, Canadian French, Dutch, English, French, German, Italian, Japanese, Latin American Spanish, Simplified Chinese, and Spanish.