CitiDirect app not working? crashes or has problems?

CitiDirect Status

Last Updated on 2024-10-01 by Citibank

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16 User reports:
App has problems

User reports 16

⚠️ Most reported problems ⚠️

Not working

37.5%

Crashes

31.3%

18.8%

Screen

12.5%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of CitiDirect Problems 😠👌🔥

- Log in information is different than website Safari information

- Technical support did not have a clue

- Frustrating software

- Spending hours attempting to access accounts online

Have a Problem with CitiDirect? Report Issue

Common CitiDirect Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot CitiDirect app on iOS and Android devices. Solve all CitiDirect app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

CitiDirect iPhone Issues and Solutions

CitiDirect iOS app crashes, not working, errors
CitiDirect iOS app network issues
CitiDirect on iOS has black/white screen

CitiDirect Android App Issues and Solutions

CitiDirect has errors/crashing/not working
CitiDirect server network connectivity issues
CitiDirect has black screen

CitiDirect iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever CitiDirect app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix CitiDirect app crashes or not working on Iphone (iOS):

Close and restart the CitiDirect app on iPhone
Update CitiDirect app to the Latest Version for iOS
Uninstall and reinstall CitiDirect iPhone app
Update your iPhone to the latest iOS version

Fix CitiDirect on iPhone unable to connect to server/internet connection issues::

To resolve CitiDirect network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix CitiDirect black/white screen (blank screen) on iPhone:

Follow the CitiDirect iOS app troubleshooting guide Here →

CitiDirect Android App Issues and Solutions

Fix CitiDirect not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent CitiDirect app issues:

Force Stop the CitiDirect App
1. On android, goto "Settings" » click CitiDirect app. » click "Force Stop".

Update CitiDirect to the latest version on PlayStore

Clear CitiDirect App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "CitiDirect app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch CitiDirect.

Fix CitiDirect unable to contact server/ CitiDirect internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click CitiDirect » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got CitiDirect » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch CitiDirect on android.

Solve CitiDirect black/white screens issue on Android:

Follow the CitiDirect android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Citibank, developers of CitiDirect.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit CitiDirect Website

Privacy Policy: http://www.citigroup.com/citi/privacy.html

Developer: Citibank N.A.

About this app

this app® offers a mobile experience for payment review, authorization, initiation, and release. this app® clients must be specifically entitled for access and users should contact their organization’s Security Administrator for access prior to downloading the application. If this step is not completed, the application can be downloaded; however, access will be denied upon log in. Please note that standard messaging and data rates from your wireless provider may apply. There is no fee associated with downloading this application.