CitiDirect Reviews

Published by Citibank on 2024-10-01

🏷️ About: CitiDirect® is a mobile app that provides a streamlined login process and allows users to review, authorize, initiate, and release payments. The app offers a modern and intuitive interface, push notifications, and access to payment status, balances, and intraday cash positions. The app is available in multiple languages and is free to download, but users must be specifically entitled for access and contact their organization’s Security Administrator for access prior to downloading the application.

Rating 4.7/5

Safety Score: 27.0/100

Legitimacy Score: 46.7/100

Overall Customer Experience 😎

👿🤬😠 Negative experience

61.0%

😎👌🔥 Positive experience

22.6%

🙄💅🫥 Neutral

16.4%

~ from Justuseapp.com NLP analysis of 636 combined software reviews.

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Summary of Customer Reviews (Takeaways): 💎

- Easy to use

- Best platform

Read 16 Customer Service Reviews 👿🤬😡😠💢😤

4.7 out of 5

Worthless

2022-05-27

by Jackaardman

Will not allow logon

Worthless

2022-06-28

by Design Ca

The minute I installed it it didn’t”t work
Awe full

SECURITY INFORMATION

2022-07-29

by SubCDR 66

When attempting to use CitiDirect for the first time, the log in information is different than the website Safari information for my Citi account, and I could not log in. When I called Citi’s technical support, they did not have a clue; therefore, I had to delet CitiDirect from my ipad.

Disappointed

2022-08-30

by Becoming Furious

Citibank - are you determined to frustrate your customers with such difficult software? I am tired of spending hours attempting to access my accounts online. I usually wind up going in to the local branch. What gives?

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Instructions not clear

2022-10-01

by SoyEdF

I would like to SIMPLY log into my account. So the instructions are to contact my “organization’s” security. Who may this be? Is CitiDirect for private individuals? Organization? Is any normal person writing these instructions? BLAHHH¡

Can’t login

2022-11-01

by Smori

Just can’t login in

It does not work

2022-12-03

by Frauline1985

Hard to believe i cannot get a citibank app to work on my iPad. It rejects my user ID no matter what i do. Not user friendly.

Server Communication Error

2023-01-03

by Mark_____________________

Forced upgrade from the old app to this new one. The old one worked fine but the new one keeps giving “server communication error”!!!

Simply terrible

2023-02-04

by 2stepbay

If I could only give zero stars. I don’t know who is responsible for programming this mess, but save yourself the effort and don’t use it.

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Terrible log on instructions

2023-03-08

by Joseph2019!!!!

I agree with other user than log on instructions are terrible. Still can’t get on.

Doesn't work at all

2023-04-06

by ChadinLA

Even your sign in screen doesn't work. What's the sense of CitiDirect at all?

Login “challenge”d

2023-05-08

by SanDiegoSailor65

Basic login doesn’t work. How does this pass basic development testing?

No stars

2023-06-08

by Nycswthrt

I can’t access entry, I wish I could give no stars.

President

2023-07-10

by CelsoMP

Is the best, to be honest I would use other bank if Citi didn’t have the best platform. Congrats

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Excelente cambio

2023-08-10

by Ingrid7883743847

Esto es un cambio del cielo a la tierra, de no querer hacer aprobaciones por la herramienta anterior, a adorar querer hacerlo.

Easy to use

2023-09-11

by LordMidah

Easy to use.

Is CitiDirect Safe? 🤗🙏

Yes. CitiDirect is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 636 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for CitiDirect Is 27.0/100.

Is CitiDirect Legit? 💯

Yes. CitiDirect is legit, but not 100% legit to us. This conclusion was arrived at by running over 636 CitiDirect User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for CitiDirect Is 46.7/100..

Is CitiDirect not working? 🚨

CitiDirect works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

How was your experience with CitiDirect? Post a Review

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Features

- Streamlined login process with biometrics authentication available in approved markets

- Modern and intuitive interface for quick action on payments

- Ability to approve or reject new users

- View payment status, balances, and intraday cash positions

- Receive push notifications when payments need attention

- Updated tablet experience with a dashboard for access to payments and balances

- Available in multiple languages including Bulgarian, Chinese Simplified, Chinese Traditional, Czech, English, French, German, Greek, Hungarian, Korean, Indonesian, Italian, Japanese, Polish, Portuguese, Romanian, Russian, Slovakian, Spanish, Thai, Turkish, Ukrainian, and Vietnamese.

Customer Service/Support

Developer:

Citibank

Contact e-Mail:

https://www.citibank.com/tts/solutions/channel_services/index.html

⚔️ http://www.citigroup.com/citi/privacy.html