Tufts Health Plan Reviews

Tufts Health Plan Reviews

Published by on 2021-03-19

Welcome to the Tufts Health Plan member mobile app for Commercial, Senior Plans,
and Public Plans members. Once you complete the initial registration on your
phone, this app will allow you to perform the following functions: 1. View
Claims: including claims summary information, individ...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

Tufts Health Plan Reviews

  • By

    Worst app...not able to login...

    This is worst application I have ever seen. When I login from laptop using website, it is asking for User Id and password but when I tried to login on IOS App it is asking for email address and password. I tried providing email address I have filed with my account but it giving error saying my user does not exist in system. I tried accessing forget email id link and when I provided my Member Id it is saying my member ID is not valid even though I have provided exact same member ID as printed on my member ID Card but still its not valid, what crap. Even website is not proper, I changed my address 3 times from laptop but it is still showing old address even after getting confirmation that your changes will take affect from this bla bla date. Developers you should really take care of all these small small thing which could be more benefits for end user.

  • By

    Not working

    Like others, I keep trying to enter my email and password and getting an error message saying these are not the credentials it has on file for me — and these are definitely correct, because they work fine to log me in to the website using a computer. Also tried the ‘forgot my email address’ option to see if it maybe had a different one on file, but it also gave an error to the birthday and security question answer I typed in, though those were definitely correct too. (This is for a workplace plan.)

  • By

    Not bad!

    This app is good for checking up claims and id cards. Finding a doctor screens need some work but I’m glad I can at least now do it on mobile. Using my fingerprint to login is fantastic!

  • By


    Very easy to use with features I need most at my fingertips. Love the fingerprint log in and ID card!

  • By

    Error logging in/opening the app

    Keeps telling me to update my app from the App Store but when I go there I only have the option to open the app. It worked fine the first time I installed it it it hasn’t worked since. It would be nice if it worked because the web browser version requires 8 button clicks just to get to the log in screen.

  • By

    Hack app developer

    This is the worst developed and supported app. Nobody at Tufts or their IT department has any clue who to talk to to get help on it. I have been transferred back and forth between the help desk and Tufts for nearly 2-hours now. On a web browser on a computer I can log into the Tufts website without a hitch. The iOS app fails out on log in no matter what. It refuses the log-in credentials.

  • By

    Problem every thing you try to get in it says try

    Later The app is terrible It’s nothing like the site on the pc

  • By


    Got my new plan card and an invitation to download the app. So I did. Registered with my member number, birthdate and email. All I get is an error that says to try again after waiting “some time”. I imagine this app would be helpful if it worked and could be reliable.

  • By

    Not able to pay premium on app

    I would have given this app at least a four star rating, but I am so annoyed that I have to go to a computer because there is no way to pay the monthly premium payment on the app. What’s up with that???

  • By

    Tells me my member number is invalid

    Where can I get support for this? The people at Tufts tell me they don’t do tech support. I have an online account but can’t access it through the app.

  • By

    Won’t work

    I keep getting an error try again another time message. And I’ve been trying this for months now won’t work

  • By

    Never works

    Setup the app months ago. Hasn’t worked since. Doesn’t accept my login. Constantly getting errors

  • By

    Not working

    Major glitch with latest update. I used it almost daily prior to the update, please fix!

  • By

    Invalid ID number

    I keep putting in my ID number but it’s not going through online? It’s saying it’s invalid but that’s the number that was provided to me

  • By

    Won’t open

    Did the required update, and now it won’t open at all. Thanks for that. 🤨

A better way to Contact apps

You can now contact Tufts Health Plan customer service directly
via Email using our new site - AppContacter.com

Contact Tufts Health Plan directly

Is Tufts Health Plan Safe?

No. Tufts Health Plan does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 92 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.7/5 . Justuseapp Safety Score for Tufts Health Plan Is 19.3/100.

Is Tufts Health Plan Legit?

No. Tufts Health Plan does not seem legit based on our analysis. This conclusion was arrived at by running over 92 Tufts Health Plan User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Tufts Health Plan Is 19.3/100.

Is Tufts Health Plan not working?

Tufts Health Plan works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with Tufts Health Plan? Report Issue

Leave a comment:

Why should I report an Issue with Tufts Health Plan?

  1. Pulling issues faced by users like you is a good way to draw attention of Tufts Health Plan to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Tufts Health Plan customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Tufts Health Plan.

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