HEK Service-App app not working? crashes or has problems?

HEK Service-App Status

Last Updated on 2024-10-23 by HEK - Hanseatische Krankenkasse

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41 User reports:
App has problems

User reports 41

⚠️ Most reported problems ⚠️

Not working

41.5%

36.6%

Connection

12.2%

Crashes

7.3%

problems reported in the last 24 hours

24 hour clock ⏰

Have a Problem with HEK Service-App? Report Issue

Common HEK Service-App Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot HEK Service-App app on iOS and Android devices. Solve all HEK Service-App app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

HEK Service-App iPhone Issues and Solutions

HEK Service-App iOS app crashes, not working, errors
HEK Service-App iOS app network issues
HEK Service-App on iOS has black/white screen

HEK Service-App Android App Issues and Solutions

HEK Service-App has errors/crashing/not working
HEK Service-App server network connectivity issues
HEK Service-App has black screen

HEK Service-App iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever HEK Service-App app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix HEK Service-App app crashes or not working on Iphone (iOS):

Close and restart the HEK Service-App app on iPhone
Update HEK Service-App app to the Latest Version for iOS
Uninstall and reinstall HEK Service-App iPhone app
Update your iPhone to the latest iOS version

Fix HEK Service-App on iPhone unable to connect to server/internet connection issues::

To resolve HEK Service-App network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix HEK Service-App black/white screen (blank screen) on iPhone:

Follow the HEK Service-App iOS app troubleshooting guide Here →

HEK Service-App Android App Issues and Solutions

Fix HEK Service-App not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent HEK Service-App app issues:

Force Stop the HEK Service-App App
1. On android, goto "Settings" » click HEK Service-App app. » click "Force Stop".

Update HEK Service-App to the latest version on PlayStore

Clear HEK Service-App App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "HEK Service-App app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch HEK Service-App.

Fix HEK Service-App unable to contact server/ HEK Service-App internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click HEK Service-App » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got HEK Service-App » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch HEK Service-App on android.

Solve HEK Service-App black/white screens issue on Android:

Follow the HEK Service-App android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at HEK - Hanseatische Krankenkasse, developers of HEK Service-App.

Verified email

Contact e-Mail: [email protected]

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit HEK Service-App Website

Privacy Policy: https://www.hek.de/service-app-pages/app-datenschutz/

Developer: HEK - Hanseatische Krankenkasse

About this app

Mit dem Add-on „smarthealth“ können Sie in der Version smart Ihre Gesundheit intelligent und mobil managen. Über Ihre elektronische Patientenakte (ePA) haben Sie stets Zugriff auf Ihre persönlichen Gesundheitsdaten und medizinischen Informationen.  • Übersicht der Vorsorgeuntersuchungen inklusive Erinnerungsservice Sämtliche Daten erhalten Sie auf Wunsch direkt von uns übermittelt. Jede Version ist kostenfrei und erfüllt höchste Sicherheitsstandards.  Mit „smart“ können Sie zusätzliche Services digital nutzen und erhalten Zugriff auf Ihre persönlichen Daten. Mit dem Add-on smarthealth haben Sie in der Version smart zusätzlich Zugriff auf Ihre persönlichen Gesundheitsdaten. Mit unserer Service-App haben Sie jederzeit und an jedem Ort die Möglichkeit, über Ihr Smartphone Kontakt mit uns aufzunehmen, Unterlagen auszutauschen und Informationen zu erhalten. Eigene Angaben können jederzeit ergänzt werden. Bei Fragen und Anregungen nehmen Sie jederzeit gern Kontakt zu uns auf: kontakt@hek. Die HEK Service-App bieten wir Ihnen in den Versionen basic und smart an. Mit zukünftigen Updates werden wir den Service für Sie erweitern und neue Anwendungen einführen. So schnell und einfach ging Kundenservice noch nie. Wir wünschen Ihnen viel Spaß mit unserem mobilen Servicecenter.