HEK Service-App Status

Last Updated on 2026-05-13 by HEK - Hanseatische Krankenkasse

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Most reported problems

Not working

60.0%

Crashes

20.0%

Common HEK Service-App Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve HEK Service-App network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the HEK Service-App App
1. On android, goto Settings » HEK Service-App » click [Force Stop]

Clear HEK Service-App App Cache and Data:
1. On android, goto Settings » Apps » HEK Service-App » Storage » click [Clear Data] option. This clears both data and cache.
2. restart HEK Service-App.

On android, goto Settings » Apps or Manage Apps tab.
Click HEK Service-App » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto HEK Service-App » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch HEK Service-App

Contact e-Mail: [email protected]

E-Mail: [email protected]

Website: 🌍 Visit HEK Service-App Website

Privacy Policy: https://www.hek.de/service-app-pages/app-datenschutz/

Developer: HEK - Hanseatische Krankenkasse

Nov 17, 2025, 02:52 PM
a AndroidOS user from Braunschweig, Germany reported problems with HEK Service-App : Login
Oct 01, 2025, 06:58 PM
a Windows user from Lüneburg, Germany reported problems with HEK Service-App : Crashes
Sep 29, 2025, 07:11 AM
a iOS user from Frankfurt am Main, Germany reported problems with HEK Service-App : Not working
Sep 24, 2025, 02:26 PM
a iOS user from Frankfurt am Main, Germany reported problems with HEK Service-App : Not working
Jun 25, 2025, 12:58 PM
a iOS user from Wedel, Germany reported problems with HEK Service-App : Not working
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