HEK Service-App Status

Last Updated on 2025-01-23 by HEK - Hanseatische Krankenkasse

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⚠️ Most reported problems ⚠️

Not working

58.8%

29.4%

Connection

11.8%

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Common HEK Service-App Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve HEK Service-App network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the HEK Service-App App
1. On android, goto Settings » HEK Service-App » click [Force Stop]

Clear HEK Service-App App Cache and Data:
1. On android, goto Settings » Apps » HEK Service-App » Storage » click [Clear Data] option. This clears both data and cache.
2. restart HEK Service-App.

On android, goto Settings » Apps or Manage Apps tab.
Click HEK Service-App » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto HEK Service-App » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch HEK Service-App

Contact e-Mail: kontakt@hek.de

E-Mail: Sven.Schultz@hek.de

Website: 🌍 Visit HEK Service-App Website

Privacy Policy: https://www.hek.de/service-app-pages/app-datenschutz/

Developer: HEK - Hanseatische Krankenkasse

Mar 20, 2025, 10:34 PM
a user from Frankfurt am Main, Germany reported problems with HEK Service-App : Not working
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