MAYD app not working? crashes or has problems?

MAYD Status

Published by MAYD Group GmbH on 2023-12-06

With MAYD you can easily order non-prescription products from your pharmacy
online. The products will be delivered to you within minutes.

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Reported Issues: 1 Comments

By Alexandra Vašínová 1 year ago

I can’t proceed with the payment.

Have a Problem with MAYD: Apotheken-Lieferservice? Report Issue

Common MAYD Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MAYD app on iOS and Android devices. Solve all MAYD app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MAYD iPhone Issues and Solutions

MAYD iOS app crashes, not working, errors
MAYD iOS app network issues
MAYD on iOS has black/white screen

MAYD Android App Issues and Solutions

MAYD has errors/crashing/not working
MAYD server network connectivity issues
MAYD has black screen

MAYD iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MAYD app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MAYD app crashes or not working on Iphone (iOS):

Close and restart the MAYD app on iPhone
Update MAYD app to the Latest Version for iOS
Uninstall and reinstall MAYD iPhone app
Update your iPhone to the latest iOS version

Fix MAYD on iPhone unable to connect to server/internet connection issues::

To resolve MAYD network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MAYD black/white screen (blank screen) on iPhone:

Follow the MAYD iOS app troubleshooting guide Here →

MAYD Android App Issues and Solutions

Fix MAYD not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MAYD app issues:

Force Stop the MAYD App
1. On android, goto "Settings" » click MAYD app. » click "Force Stop".

Update MAYD to the latest version on PlayStore

Clear MAYD App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MAYD app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MAYD.

Fix MAYD unable to contact server/ MAYD internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MAYD » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MAYD » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MAYD on android.

Solve MAYD black/white screens issue on Android:

Follow the MAYD android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at MAYD Group GmbH, developers of MAYD.

20% Contact Match

Developer: GoodRx

E-Mail: [email protected]

Website: Visit MAYD Website

About this app

We’ve live in over 40 cities – including Berlin, Munich, Frankfurt, Hamburg, Cologne, Vienna, Dusseldorf, Stuttgart, Leipzig, Mannheim, Hanover, Bonn, Dortmund, Essen, Dresden, Potsdam, Augsburg, Bochum, Karlsruhe, Mainz, Duisburg, Freiburg & Wiesbaden and will be coming to your city very soon. We are active in over 40 cities – including Berlin, Munich, Frankfurt, Hamburg, Cologne, Vienna, Dusseldorf, Stuttgart, Leipzig, Mannheim, Hanover, Bonn, Dortmund, Essen, Dresden, Potsdam, Augsburg, Bochum, Karlsruhe, Mainz, Duisburg, Freiburg & Wiesbaden delivering to almost all central districts! You will find over 5,000 products from your favorite brands such as Avené, La Roche-Posay, or Vichy to pharmacy basics such as ratiopharm, Doppelherz, Bayer, and Hexal – all you need to feel good and healthy. Just download MAYD , enter your shipping address, pick your favorite products, and your delivery will be at your door in minutes. We always deliver your non-prescription medications exactly when you need them. 365 days a year, 7 days a week, from 08:00-24:00*. With this app you can easily order non-prescription products from your pharmacy online. We deliver non-prescription drugs and beauty products directly to your doorstep. Have all your medications from your pharmacy delivered to your door within minutes. Until then, you can follow us on our social media channels on Facebook (@getmayd) and Instagram (@mayd_app). * Our opening hours may vary in selected areas. At this time, this app delivers non-prescription drugs from our partner pharmacies. In case of any questions concerning the specific medication or symptoms there is the option to contact our partner pharmacies. The products will be delivered to you within minutes. We offer PayPal, Apple Pay, and credit card payment as payment options for optimal convenience and security. At the same time, we are constantly working to expand our delivery area for you. Get your pharmacy favorites delivered. We want to make healthcare and well-being more accessible and convenient for everyone.