PocketRx Reviews

I’ve had PocketRx installed for several months and have successfully submitted a prescription refill exactly once. I don’t know where the problem lies. I submit the request, I get an email confirmation from this app, and the pharmacy information is correct. When I go to the pharmacy, they have not received the refill request. I submitted again last week, and once again, despite getting an email confirmation that the pharmacy had the refill, the pharmacy didn’t actually have it when I went to pick it up. It’s almost as easy and much more effective to email the pharmacy than it is to use PocketRx , so I’m deleting PocketRx .

Additionally, the scan function doesn’t work for me to enter a prescription. It doesn’t capture all the prescription’s numbers. I have to go in and edit.

It would also be great to be able to enter the number of refills somewhere in PocketRx so that I could keep track.

All in all, PocketRx needs serious testing and reworking.

I like to use PocketRx for convience because I live 30 minutes away. Easy to setup and submit. Can do any time of day! I’ve given more than enough time to fulfill, half a day to two days before picking up. So far, the 3 times I’ve used it, I’ve had to wait at the pharmacy because it’s not filled. My daughter included has had the same issues. The reason I use PocketRx is so I don’t have to call it in and/or check on it. Maybe that’s not how it’s to work? Would be nice to have some type of notification that it’s in process and ready. I still don’t understand the email sent. Why? So far it’s pointless. Now all the nicknames are taken. Really??

Doesn’t open. Hard to use. When it finally opens my information is no longer there. So I put it in and then the next time there are 3 of me. It should be much easier to use than that. The previous app for my pharmacy works well but apparently I have to switch to this..

This is a horribly frustrating app. Every time I go in it’s a new problem it seems. I have tried to change my password for the last hour and although it says I was successful when I go to the login it’s a no go

If I am missing something obvious then there need to be better instructions

PocketRx does not work properly. It rarely shows medication that was filled. Since October (almost 4 months now) it has not even shown that I have had any medication filled. I constantly keep checking to see if there are any updates (which there is not).
Upon attempting to makes changes to my profile it will not save my phone number and prior to sending this review I tried to send an email which it will not allow me do so. PocketRx states my email is not in the system (it is clearly showing my email in my profile).
PocketRx is totally worthless.

I find PocketRx helpful with getting refills. However I have a preferred location in settings that is never applied to my refill request. The refill request has a drop down menu with another location for the pharmacy that I use. PocketRx always sends my request to that location instead of using my preferred location. I usually have to resend my request to my preferred location because I didn’t select my preferred location in the drop down menu. Why offer a preferred location option when it isn’t applied to my refill request. Also, initially, I found PocketRx was not easy to set up. PocketRx needs work done it and could be better.

Update: The location issue still hasn’t been addressed.

PocketRx is awful! First off, it takes too long for PocketRx to load. Even on wifi with other phone apps working perfectly, PocketRx takes forever to load. Lots of times when it does load, the patients aren’t listed. I added mine 4 times because I thought PocketRx was losing the info. Then one day I see 4 patients listed with the same name. Crazy.
I finally just called the pharmacy to get my prescriptions filled after waiting 2 days for new prescriptions to be added on PocketRx . It’s been 3 days, prescriptions have been filled, and they’re still not showing up on this stupid app.

I’m sure pharmacies pay a good bit of money to use PocketRx. FIX IT OR GIVE THEM THEIR MONEY BACK!!!

Most of the time, if the pharmacy is closed when I try to submit a refill it will not actually get submitted. Even though I receive a confirmation email, the request does not make it to the drugstore.

I also wish there was a comment space when trying to submit a refill. It would help to be able to remind the pharmacist about certain factors regarding the refill request. Such as: I had one prescription that was handwritten. I had four different handwritten prescriptions for each of the next four months. Because they were paper prescriptions, they were not in the computer. The pharmacist thought that I was out of refills. They sent a request to the doctor for a refill. The doctor did not respond because they knew they gave me paper prescriptions. That’s just the way the doctor is! If PocketRx had a comments block, I could have reminded them that they had paper refills, thus saving them and me precious time.

Developers need to check into CVS app because it is far ahead of this attempt. Every time I try to submit refills it tells me it can’t process, try again. After multiple attempts I give up and then get bombarded with email confirmations. Emails say 4 scripts can be filled and two can’t, but doesn’t tell which can’t. Now have to call the pharmacy tomorrow to clarify I wasn’t trying to refill everything multiple times and find out which weren’t fillable. Might as well just call to start with and skip this mess. This has never worked without problems anyway. I see people have been asking for the ability to see last refill and number of refills for at least a year. Apparently it’s not a priority for developers though. Maybe this works ok if you only have 2 scripts to keep up with, but for those of us with double digits it’s a waste of time and total frustration. First time I’ve ever been compelled to write a review of an app. This one is just awful enough to warrant it though. If this is the best the pharmacy can offer, guess I’ll be going back to CVS.

I tried several times to delete certain medications that had expired, but when I finished the process they always remained.

Now, when I tried to submit a request for a refill, I was unexpectedly asked to sign in; that’s not happened before.

But when I tried to sign in, I got an error notice. (I was certain to get both the ID and password correct.)

So I finally clicked on “Forgot Password,” and I was told to check my email for the new one. I tried that several times, but nothing appeared.

Then I noticed that none of my current information is in PocketRx now — no medications, no profile, etc. It’s all blank. — so I tried setting up an account. When I did that, I saw that the password requirement has changed and figured that’s the reason for this difficulty. But when I submitted an updated password, I got a notice saying my email is already in use.

Like th ability to refill on line because I’m disabled n have severe pain. My neurological impairment makes it difficult to walk often too.
It seems like th app was put out before it was finished?? Can’t change th “ pickup” option on how I will take delivery.
It would b very helpful if I got a text automatically when my medication is filled so no one else needs to do it n I know it’s at least filled.
I selected to b texted when it filled but that never happens.
How about a way to add other end user options ? Our pharmacy delivers so if they could scan meds when going on th road I can b notified my meds r on th road. I’ve done programming so thi can b an option sitting in a menu th pharmacy can pick from to add to their software program details.
So, now we know what’s happening, no one has to actually complete anything more than they do now.
I would consider THIS an exceptional program that not only helps th pharmacy but all of its customers too ( 5 stars )

I really love the ease of being able to fill my prescriptions at the touch of a button. However, for some reason PocketRx has my prescriptions on here multiple times so u have to really make sure you refill the medication with the last refill date. Also if there are no refills remaining you must call the pharmacy in order to proceed with the refill. PocketRx just all of the sudden changed and I can’t, as well as the pharmacy, can’t get help getting this issue resolved. I wish someone would help.

I have been using PocketRx ever since my pharmacy caught up with the online world and gave us this wonderful option. I have enjoyed using PocketRx as it’s very convenient and has worked very well for me. It has a simple, easy to use interface. You are able to add all your medications and can submit a refill to your pharmacy simply choosing the medicine you wish refilled, how you want it delivered and then submit. So with three easy clicks I can count on my medication delivered to my door 98% of the time the very same day. There is one thing I would love to see PocketRx include which it now does not, the date my last refill was sent in for that medication. I have many medicines that are filled at separate times throughout the month. I then put them into a pill organizer and sometimes the bottles get thrown away or I accidentally toss the wrong pill bottle if combining them and don’t have the date it was filled. For someone like me with a bad memory this would greatly improve PocketRx . After all I don’t have a choice of using another app as this is what my pharmacy uses, nor would I want to use another one as I greatly like PocketRx unless it had this one missing option for me. So I’m asking the devs to please somehow include another tab possibly to have the date the last refill of that medication was submitted.

I was really enjoying using PocketRx quite a bit and had logged in most all my scripts. I hate making phone calls so this seemed like the perfect solution for me. Unfortunately I failed to write down my password when I logged out of PocketRx and I haven’t been able to log back in since. The RESET PASSWORD instructions are really confusing and despite many attempts to reset and/or change my password, nothing has worked. I have made every attempt that I know of in reassigning a new password or resetting it and nothing has worked. I am completely stumped. I’m currently back to phoning in my refills. If anyone has any helpful hints please clue me in...

The appIs convenient yes but these are the changes that would make it absolutely PERFECT!!
There isn’t a function on PocketRx currently to see your last refill order. You get a text from the pharmacy saying your order for 4 prescriptions has been refilled. But, the problem is if you normally get 5 refills there’s no way to check which 4 have been filled. This is because it doesn’t update the “last refill” date under the prescription title until AFTER you pick it up.
Here is the fix….If you could have the refill date updated before you pick it up then I would know which one is missing or even BETTER ..if you could have a function that says “your order” or “your current order” then I would also know what’s missing. Either one would work great.
Thank you (gosh I hope someone really reads this)

I was hesitant to switch my medications from a big box pharmacy to my local pharmacy, since I'd have to call in refills instead of using their own app. Shortly after I did, they started using PocketRx.

It is great for the most part, but you have to reselect which pharmacy you use between every visit. That wouldn't be as frustrating if it didn't explicitly tell you that you can't change which pharmacy it is connected to once you pick one.

I really liked PocketRx. Was using it regularly until several weeks ago when my local pharmacy was gone! I checked with the owner and he said they should still be there but at last check they are not in PocketRx . Then I tried the link from the pharmacy website. I could get in SOMETIMES! It is so hit or miss it's really just easier to call. I hope you can get this corrected soon.

For months now I have only been able to use PocketRx as a guest. When I try to sign in it does not accept my password. When I submit that I forgot my password it never emails me a reset password like it is supposed to. If I delete PocketRx and start over it tells me my email is already in use and again I never get the emails to reset my password.

LOVE PocketRx! It is so ridiculously easy to use! My entire family have their own profile with their medications and refill dates so I don’t have to search through all of our prescription numbers to refill for one member….I can update addresses, phone number, and prescriptions in a snap. Best part? Not only can I refill all of my scripts at the tap of a button, but I can choose pickup OR mail delivery! In two minutes! Great app, couldn’t live without it 😊

I really have not learned to correctly use PocketRx. Once I clicked by mistake on all of my medications. It would be nice on PocketRx when a prescription is checked if the pharmacy could verify that it had been received and when it might be ready. That would make thing so much easier. For instance I don’t keep my prescriptions in their bottles but they are sorted in a case day by day. Does Whitley’s offer a plan where all prescriptions could be filled at the same time in sorted daily packs? That would be most helpful.

The best in so many ways!! I can request a refill anytime and anywhere! It is fast and I don’t have to remember the RX#🤔🤔 thank goodness it is all saved right there!!🤗🤗 I get a message telling me it’s been sent to my pharmacy and I love that I get a confirmation email from my pharmacy that they have received my refill request. I have been waiting years for an app like this and it is beyond my expectations!!

I don’t know if this is due to the latest iPhone X system update or PocketRx , but all my prescriptions are gone and PocketRx “submit new medications “ button doesn’t work. Useless. Can you just write in the name of the medication and enter it to add it, or do you have to enter a RX # first ? In the past I could just enter the name of the medication and add it to my list of medications. Now if I try this, it says there’s a problem entering the medication and won’t do it. Does the prescription number remain the same when it runs out and the doctor has to call in a new prescription?

Due to spelling or not sure exactly Pharmacist other than refused to fill my scripts kicked me out by yelling, and wanted to call cops. I told him at the beginning I am a pharmacist too at cvs . The only difference is I have a master degree and in the process of getting PhD in pharmacology not just sticking labels. He intimidated me to call my bosses at cvs lol that all happened without explaining nothing even though many pharmacists quit because they were forced by him to fill C2s and they are willing to witness. My 1 year daughter was in the car otherwise I would have taught him how to talk after taking off the blue tie he was so excited for wearing. I wish my daughter want with me

There is a problem with the drug list, I have been through it and deleted everything but current medications twice and all of the medications those listed eight times or more remain on the list despite deleting them. I know my pharmacist is going to get mad but I had no choice but to select refill of everything that looked like it needed re-filled even if it’s listed three or four times or even eight, sorry about that. this is something that really must be fixed for me to continue using PocketRx

PocketRx is easy to order refills however I am unable to delete older medications. I have done it several times but when I go back in they are all there again. So I have to scroll all the way down to the bottom of the list to get to my current meds. Not difficult but annoying. (Maybe list most recent 1st like most medical records?) Also I am unable to update my profile with new email/contact information.

Overall, PocketRx does well and it’s convenient to refill my medications on here. The major drawback is in the refill process. Despite having my primary pharmacy set in my hometown, PocketRx continues to default the pharmacy to different location (same chain) over 100 miles away. This is very frustrating for me and led to several occasions where my medications were not filled because I assumed PocketRx would default to my preferred location.

I’m happy to have an app to manage refills with my local pharmacy. That’s something I thought I would lose when I switched from a large chain. However, the large chain’s app was quite a bit more useful.

My primary concern at the moment is that while I have a dozen prescriptions, only three are visible on the refill page. Why?? Not helpful!

Aside from that, I’d like to have PocketRx show when I last refilled each item and especially when the next refill is due.

I love PocketRx for ease of ordering my refills. I would have given it a 5 but there’s been several times that it wouldn’t let me access our info. PocketRx loads but none of our info does. So I either have to just call the script in or wait for several hours and try again. Sometimes it would work and sometimes it wouldn’t. That’s not a deal breaker for me but it does become aggravating at times.

I’ve tried to submit my refill. I opened the application and all my information was gone. I reentered it and when I did it told me the application had timed out and I needed to sign in. When I enter my password, it says it is opening the application but never does. I try to reset my password but I never get an email with a link. I’ve enjoyed the application until now. Please help!

This is the best and most friendly pharmacy I’ve had the pleasure of working with since I moved to Rocky Mount! I highly recommend anyone in the area to switch their services to Oakwood! The people are extremely friendly, treated me with respect, kindness and like family! I can tell I’m not just a number here, like other major pharmacies. I’m thrilled to have found this gem in Rocky Mount! Thank you Oakwood!

It’s great news for everyone to know they have a modern pharmacy ready to serve all their medical prescription needs. Plus, the confidence in their public minded professional pharmacists to meet all your pharmacy needs. Along with professional advice for all your prescription questions.
It’s great news! “EAGLE just got better and faster”!

Tried to enter my prescriptions and it wouldn’t give me my list of medications already entered. I had to start re-entering my medications.

This afternoon I have tried to use PocketRx again it doesn’t /can’t find my profile. what’s the deal. I will call in my prescriptions from now on because I can’t rely on PocketRx. It doesn’t work all the time!!! 😡😡😡

I have been loving my app and it’s so easy to use until last week. It’s a password issue I guess. My data seems to be gone and it won’t let me log in. I’ve even tried to reset password like it asked and NOTHING! Please help me with this issue. I didn’t even see where to contact support. Thank you in advance

I have downloaded the PocketRx app but when I type in the zip code 39301 Mr. Discount Drugs is not listed to select.