PocketRx app not working? crashes or has problems?

PocketRx Status

Last Updated on 2023-12-19 by Digital Pharmacist Inc.

I have a problem with PocketRx

Are you having issues? Select the issue you are having below and provide feedback to PocketRx.

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8 User reports:
App has problems

User reports 8

⚠️ Most reported problems ⚠️

Not working

36.4%

27.3%

Something else

27.3%

Connection

9.1%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of PocketRx Problems 🔥

- Takes too long to load

- Patients aren't always listed

- Preferred location option isn't applied to refill request

📋 3 Reported Issues:

Deleting Meds 2024-10-19

How do you delete meds from list?

M Kathleen Bradley 2023-10-26

I'm no longer receiving my morning meds notification.

Charity Greene 2023-04-09

I want to delete inbox messages for more privacy

Showing 1-3 of 3 reported issues:

Have a Problem with PocketRx - Refill Medications? Report Issue

Common PocketRx Problems & Solutions. Troubleshooting Guide

Table of Contents:

PocketRx iPhone Issues and Solutions

PocketRx iOS app crashes, not working, errors
PocketRx iOS app network issues
PocketRx on iOS has black/white screen

PocketRx Android App Issues and Solutions

PocketRx has errors/crashing/not working
PocketRx server network connectivity issues
PocketRx has black screen

⚠️ Troubleshoot | Fix Now in One Click

PocketRx iPhone Issues and Solutions

How to fix PocketRx app crashes or not working on Iphone (iOS):

Close and restart the PocketRx app on iPhone
Update PocketRx app to the Latest Version for iOS
Uninstall and reinstall PocketRx iPhone app
Update your iPhone to the latest iOS version

Fix PocketRx on iPhone unable to connect to server/internet connection issues::

To resolve PocketRx network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

PocketRx Android App Issues and Solutions

Fix PocketRx not working on Android, crashes, errors or is unresponsive:

Force Stop the PocketRx App
1. On android, goto Settings » PocketRx » click [Force Stop]

Update PocketRx to the latest version on PlayStore

Clear PocketRx App Cache and Data:
1. On android, goto Settings » Apps » PocketRx » Storage » click [Clear Data] option. This clears both data and cache.
2. restart PocketRx.

Fix PocketRx unable to contact server/ PocketRx internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click PocketRx » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto PocketRx » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch PocketRx