MSM app not working? crashes or has problems?

MSM Status

Published by Marval Software Ltd. on 2023-08-15

Take your service desk with you with MSM Mobile. With MSM Mobile you can: •
Raise requests • Create configuration items • Read the news • Search for
(and view) requests, knowledge items and configuration items • Find
configuration items by their barcode • Access your lists • Update requests
(add note, move status, reassign, reclassify and add attachments) • Update
configuration items (change status and add at.

I have a problem with MSM

Are you having issues? Select the issue you are having below and provide feedback to MSM.

User reports:
No current problems

User reports 0

problems reported in the last 24 hours

24 hour clock

Most reported problems

Reported Issues: 0 Comments

No reports yet! Be the first to report an issue.

Have a Problem with MSM Mobile? Report Issue

Common MSM Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MSM app on iOS and Android devices. Solve all MSM app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MSM iPhone Issues and Solutions

MSM iOS app crashes, not working, errors
MSM iOS app network issues
MSM on iOS has black/white screen

MSM Android App Issues and Solutions

MSM has errors/crashing/not working
MSM server network connectivity issues
MSM has black screen

MSM iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MSM app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MSM app crashes or not working on Iphone (iOS):

Close and restart the MSM app on iPhone
Update MSM app to the Latest Version for iOS
Uninstall and reinstall MSM iPhone app
Update your iPhone to the latest iOS version

Fix MSM on iPhone unable to connect to server/internet connection issues::

To resolve MSM network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MSM black/white screen (blank screen) on iPhone:

Follow the MSM iOS app troubleshooting guide Here →

MSM Android App Issues and Solutions

Fix MSM not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MSM app issues:

Force Stop the MSM App
1. On android, goto "Settings" » click MSM app. » click "Force Stop".

Update MSM to the latest version on PlayStore

Clear MSM App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MSM app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MSM.

Fix MSM unable to contact server/ MSM internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MSM » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MSM » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MSM on android.

Solve MSM black/white screens issue on Android:

Follow the MSM android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Marval Software Ltd., developers of MSM.

100% Contact Match

Developer: Marval Software Limited

E-Mail: [email protected]

Website: Visit MSM Website

100% Contact Match

Developer: MUTOH INDUSTRIES LTD.

E-Mail: [email protected]

Website: Visit MUTOH INDUSTRIES LTD. Website

About this app

Take your service desk with you with this app Mobile. n. b. this app Mobile only supports securely hosted instances of this app 14. 8. 2 and above. Some features may only be available in later versions of this app.