Contact SleepMap Support

by PhillyDude01

Edit: I finally found a workaround on my own after contacting Philips as requested below in the developer’s response and being ignored. I keep being told the issue was caused by me using multiple phones but it started with a fresh install on the very first phone. It also kept occurring after several resets of the sleep light and a fresh install of the app. While the light is attempting to connect there is a small hyperlink that says “wrong password” near the bottom. Clicking it somehow stops the cycle and allows the light to connect. Obviously a glitch but just thankful I finally figured it out. The light was perilously close to being tossed in the trash before I found this workaround.

I use this app and also use Philips DreamMapper and both apps have been hugely frustrating from the start. DreamMapper can never connect to the backend server and I constantly lose access to my data. This app keeps insisting my phone and wake up light are connected to different networks after I add the wifi info to the wake up light (spoiler alert, they’re not). The only resolution is to completely reset the light and try again. I’ve done that at least a dozen times and tried different phones, different mobile OS’s, tablets, three different routers and I STILL get the same “different network” error. It’s so bad, I’m ready to begin avoiding any Philips products that depend on a companion app.

by IPhone User #5817

The Somneo light, for which I paid extra because it’s a “smart light”, on its own works fine.

It is not a smart light, however, because this app is not functional and will either 1) work for a few days and then break, or 2) will not find the device in the first place.

When it did work, it takes a while to connect to the light every time you use it. Sometimes you have to kill and restart the app. Changing the alarm time will take you ~1-2 min.

In my case, it just stopped connecting to the light one day and I no longer can make it find the device.

So don’t bother with the app, and maybe just buy the cheaper light that does not lie about being smart.

To developers:
yes, I have gone through the troubleshooting steps, several times
no, I do not have Wi-Fi Assist turned on
I have reinstalled the app – that also wiped my current conversation with Support, so great app design there too.
being unable to add the device to the app, there is no Feedback option, and the “Get Help” link does not give any options to send a help request. Kind of impressive how terrible this app is in all aspects.

I have reset the light at least 4 times now. The light itself is able to connect to my network – it says so on its screen, and I see it active on my router. The app simply spins forever on “connecting the light to your home network screen”.

by NicholeRog

I just set up my light about 2 weeks ago and all was going great until tonight when the app will no longer open. The light seems to be fine, and has the wifi signal (Icon is not blinking and shows full bars) but when I try to open the app within about 3 seconds a window pops up that says “no internet connection”. My phone has internet and my light says it does too. I have tried turning my phone on and off, turning the wifi on and off on my phone and on the light, unplugging the light and replugging it in, and deleting and reinstalling this app. Nothing seems to help! Would love to know how to fix this as it just suddenly broke. Is it a bug or is it me?