Contact Keto Cycle Support

by Sandij9591

I purchased this hoping making the change to keto would be painless. Let me say the only thing I can use it for are the yummy and and simple recipes. The problem is when I went through the week of choosing my meals then sending them to the shopping list, the shopping list aspect did not work at all. Example I selected several meals that had eggs. Requiring about 34 eggs. My shopping list stated all I needed were 3 eggs. This happened on most repetitive ingredients. So I had to go back through all the meals I had chosen and rewrite my list. Very time consuming. I went to the store and spend $200 came home and began my meal prep for the following day when I would start my keto diet. My whole week of recipes changed. I wrote down ingredients not recipes, my bad, so I didn’t know what I had bought ingredients for. I searched for the recipes I thought I picked, some were there, others just disappeared. Now I’m just making it up as I go with what I bought. When I do find a recipe that I wanted and click done it does not transfer the calories to the calorie counter. I email support but never heard back regarding the shopping list, the loss of my weekly recipes, and the calorie counter not working. I wish I could get my money back for three months I paid for since this app does not work. I’ll use it for the yummy recipes since that is all that works. Hope they can fix these bugs because the concept is nice.

by Double Dee 6241

I have never had a company act so childish and blame the customer for their app’s error! I will try to give the short story...On April 19, 2020 I was looking at the app and trying to see what the plan offered. However, to do that you have to go through the same steps as if you are buying the plan. You can’t just look...so I went through all the steps and at the end I was charged. That made me angry bc it was as if that is the purpose of making you go through each step! So I immediately called customer service explained what happened and they gave me a refund. So I was happy and went on my way. Well I was charged again on
May 31 & Sept 1st! I’m sure we all can agree that is random. If I had actually bought something I would have been charged June, July, Aug...but I wasn’t. I have the proof of all charges. Well when I told customer service he said that I bought something different. I explained I did not buy anything. I stated I want the money returned from those 2 charges. It’s obvious I did not buy something to be charged randomly. Anyway, we went back and forth (thru msgs, I can’t find a number to call) and they gave me half of one charge. That is Not Acceptable when they charged my card w/o my authorization ! So just be careful and watch your bank acct bc they could randomly charge you for things you did not want or buy!

by Bobbie927

**I scrolled through the reviews, and most of the 5 star reviews are repeated word-for-word under different names, with almost incomprehensible grammar, and they mention things this app doesn’t even offer. THEY ARE FAKE REVIEWS**

I purchased the meal plan looking forward to being able to plan ahead for meals, but due to what seems to be a problem with the app, I’m not able to. The problem is, under meals, “today” is listed twice. The second “today” is the one that coincides with the home page, where you log your meals and calories, etc, but you’re never shown the meals for “tomorrow” - it always skips a day. On the first day I made a shopping list and meal prepped for the following day, but that next day, the recipes listed were different from the ones I prepped. I purchased this plan because of the convenience of being able to plan ahead, and that is exactly what I’m NOT able to do with it. I haven’t used it since that first day, and have relied on other keto recipes.

I contacted customer service, and the only useful thing they’ve said so far is to uninstall and reinstall the app - which I did, to no avail. I’m really upset that I wasted $66 on a year subscription to something I can’t use. I would appreciate a refund, but I’m not hopeful.