The SleepMapper app pairs with the SmartSleep Deep Sleep Headband and the
connected Sleep & Wake-Up Light devices and syncs your sleep data with Apple
Health. Download the SleepMapper app to awaken to a better day
tomorrow. Enhancing deep sleep With SmartSleep Deep Sleep Headband: Lea...
Another buggy Philips app
Edit: I finally found a workaround on my own after contacting Philips as requested below in the developer’s response and being ignored. I keep being told the issue was caused by me using multiple phones but it started with a fresh install on the very first phone. It also kept occurring after several resets of the sleep light and a fresh install of the app. While the light is attempting to connect there is a small hyperlink that says “wrong password” near the bottom. Clicking it somehow stops the cycle and allows the light to connect. Obviously a glitch but just thankful I finally figured it out. The light was perilously close to being tossed in the trash before I found this workaround. I use this app and also use Philips DreamMapper and both apps have been hugely frustrating from the start. DreamMapper can never connect to the backend server and I constantly lose access to my data. This app keeps insisting my phone and wake up light are connected to different networks after I add the wifi info to the wake up light (spoiler alert, they’re not). The only resolution is to completely reset the light and try again. I’ve done that at least a dozen times and tried different phones, different mobile OS’s, tablets, three different routers and I STILL get the same “different network” error. It’s so bad, I’m ready to begin avoiding any Philips products that depend on a companion app.
Will not connect
Can not get the app to connect to my alarm clock. The app keeps showing me a blank white screen. I bought the clock in hopes to use the data the clock sends to the app, but it’s much less useful because I cannot connect the two, due to the app being buggy. Not worth the increase in price if I cannot see the data.
Disappointing waste of money
I was on the fence about shelling out $200 for a high end wake up light when there are far cheaper options, but it looks really cool so I bought it. The initial setup was a snap and everything was up and running. Within a few hours it lost its connection to WiFi. I ran through all the troubleshooting steps to no avail. I finally gave up and went to bed. I started the whole process the next day. Once again ran through troubleshooting, no luck. Checked the website no real advice there I have reset the device more times than I can remember, I have uninstalled and reinstalled the app. I have powered my phone off and on and eventually got this to connect, only for it to lose its connection. Once again repeating the same steps and it won’t connect. Now I see it’s a known issue. Don’t even bother wasting your money on this, get a less expensive wake up light and a sleep tracker app and you will have most of the same functionality for a tenth of the price.
Needs some design enhancements
Everything about this app is great, except for the “Tips” section. Here are the issues: - You get a new sleep “Tip” notification every day. It’s a big red notification bubble. - You can’t just go to the “Tips” section to clear the notification. You have to click “Tips” then on the specific new tip itself, and open it! Now I’m all for better sleep tips but I don’t want the notification about it. There is also no organization to the Tips you receive. They should be able to be sorted or filtered into a library of sleep tips that I can access when I want to, instead of receiving a new one daily with the notification bubble. It would be fine if you could turn sleep tips notifications OFF, but you can’t. Aside from that, sometimes my Somneo needs to be reset if I lose power, it doesn’t reconnect to WiFi once it’s back on/ the app says it can’t connect. That’s pretty annoying during storm season. Not sure that’s an app issue, but it’s still an annoyance. A few design updates and I’d give this app a higher rating.
Did not help me
I downloaded and used this app as part of a trial program. The first exercise was to set a consistent wake up time which I was surprised taught me that habit very quickly. However the bad side is that I had to set my wake up time for my earliest daytime start. So then I was waking up at 6 AM every day yet most of the time I could wake up later. But the training had made me always wake up earlier so I was not happy at all. I was expecting additional exercises to come after that but there were none. So the app has done nothing to help me go to sleep earlier which is what I really wanted. If you want to train yourself to wake up at a consistent time I do recommend this app as it worked very quickly for me to train that behavior. But I see no other benefit to this app
It’s somewhat frustrating not being able to control the clock over the internet, sometimes I go to visit family and I don’t want the power leaks to go off forever just because I forgot to turn it off before I left. I’ll be able to get around this with a vpn, which I’m planning to do anyways to get internet-wise access to pi-hole. I get that it is probably a security concern, but perhaps it could be possible to create an API for the system that can be controlled with Siri, ifttt, etc. I’d like to be able to set an alarm with Siri, turn on/off the radio/aux cable, turn on/off the main light, and turn on sleep tracking. It would be also be great to get Siri to report the ambient conditions around you because it is already collecting that data.
Great light, bad app
I do love this light and the options and settings that it offers but had I known the app wouldn’t work with it 90% of the time I would NEVER had paid more for the feature. In the beginning it did work and I loved it, after three weeks.... it completely stopped connecting with the app. I have tried the reset options and still nothing. I am beyond frustrated that I’m unable to actually use it as I had planned but I am happy with the actual light and its options and features. So I highly recommend the light, but if you’re on the fence about paying extra to have the app feature you should pass. I wish I had now that I know.
Will not connect
I have tried resetting my device, resetting my WiFi, (which is not on 5G because the app can not handle 5G) and called customer service, all to no avail. The app asks me whether the “access point” or “WiFi” symbol is visible during setup, I select “WiFi” and it is an endless cycle of it asking me which I see, and then trying to go back and reestablish a connection. My phone is up to date and I do not believe there is anything I can do but use the product with limited features and no sleep data. Very disappointing, Philips. Update: Yes. I have reinstalled the app. I’ve reinstalled the app and reset the device multiple times.
The app does not connect
I have not been able to connect HF3670 to the app for sometime now. This was previously connected with same router without any problems. I tried everything including reset, reinstalling the app and rebooting my router. Also moved closer to the router but no difference. Also togged off the “WiFi assist” switch. This is definitely a recent issue after update of the software/ iOS 13. Please can you test this properly. You already made customers to open accounts with you just for a sleep assistance device and collected all information. Able to use the app was the only purpose for opening an account. Would never have done that had this been the level of quality and support. This is totally unbecoming of a company like Philips. I bought the machine from US but currently using it in India. Does the location make any difference after your recent updates. A quick resolution would be really helpful to many customers. Biju Thomas
Settings are install specific
Seems to be working okay, but I’m really disappointed that Philips wants us to log in and share all our data, but the app settings don’t sync down and there’s no process to add a device that is already set up. That means if something happens to your phone, you lose all your settings and hard reset on the device is the only option. It’s not possible to see or modify settings for the same device on multiple phones.
Followed all troubleshooting steps and it still won’t connect with my iPhone. If it goes it only works for that night and I have follow the same steps all over again. I even bought a router for the 2.4 mghz. For a product this expensive, this is highly unacceptable. Providing the same template response to everyone with app connectivity issues is even worse. If The issue isn’t fixed I’m calling my bank to dispute the charge saying it’s a defective product. To have to follow all of these trouble shootings steps just to connect and set the alarm. That update should have been released YESTERDAY.
Just a few more things...
This is a reliable app and with just a few more things could be 5 stars. I wish I could add a note for each day to record anything that might have occurred affecting sleep measurements. Things like didn’t put on mask until later; woke up feeling drowsy, etc. Also export ting of data would be useful. Otherwise, it Connects quickly every time does keep track of usage.
App stopped working
I had no issues with the app or light for months. App no longer works. Have uninstalled and reinstalled. Reset the light. Tried multiple times to connect the two. Light connects to WiFi easily but app no longer recognizes its connected. Disappointing since I loved using the light up until now.
Boost your sleep quality. It works for me.
Informative and easy step by step directions. I use it daily. This device will not help you fall asleep but rather provide sleep data and when your body relaxes into deep sleep, the device gently emits tones to help the body sustain that deep sleep.
When it works, it’s great .
I love the Philips wake-up alarm and light. But the app consistently has difficulty connecting to the unit. Almost every time, I have to force close the app, turn off wi-fi on bit phone and alarm clock, then hope for the best. I work for an application developer and none of these issues make sense to me. Would I buy the alarm clock again? Maybe, if the price were lower and I didn’t try to use the app.
Yes. SleepMapper is very safe to use. This is based on our NLP (Natural language processing) analysis of over 1,394 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . Justuseapp Safety Score for SleepMapper Is 51.6/100.
Yes. SleepMapper is a totally legit app. This conclusion was arrived at by running over 1,394 SleepMapper User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for SleepMapper Is 51.6/100.
SleepMapper works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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