SleepMapper Status

Last Updated on 2025-10-01 by Philips

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Most reported problems

100.0%

- Bug prevents it from connecting to Somneo for more than a few minutes.

- Takes a while to connect to the light every time.

- Sometimes have to kill and restart the app.

- Changing the alarm time takes a while.

- Stopped connecting to the light one day.

Common SleepMapper Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve SleepMapper network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the SleepMapper App
1. On android, goto Settings » SleepMapper » click [Force Stop]

Clear SleepMapper App Cache and Data:
1. On android, goto Settings » Apps » SleepMapper » Storage » click [Clear Data] option. This clears both data and cache.
2. restart SleepMapper.

On android, goto Settings » Apps or Manage Apps tab.
Click SleepMapper » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto SleepMapper » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch SleepMapper

E-Mail: [email protected]

Website: 🌍 Visit SleepMapper Website

Privacy Policy: https://www.usa.philips.com/a-w/mobile-privacy-notice/ps-app.html

Developer: Philips Consumer Lifestyle

Oct 21, 2025, 10:34 PM
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