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⚠️ Most reported problems ⚠️

Something else
91.7%

Crashes
8.3%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Plantum Problems 😠👌🔥

• Requires users to pay for a subscription

• Does not allow users to upload photos of plants

• Gives inaccurate results when identifying pets

• Does not offer a free trial period

  11 Reported Issues: 😵🆘🛟🚨📢

Robert Briggs
2023-05-18

My NatureID app won't open at all. No tapping or anything I do let's the app go from the main screen and nowhere else.

Teresa
2023-05-04

Natural ID app won't open. It loads the first page then stops. I have checked all permissions and uninstalled, reinstalled.. Still nothing. I am using an Android, pixel 6. I downloaded app from Google play store.

Carrie Indestad
2023-01-22

I have been getting charged for NatureID Plant Identification and never signed up for an account. I would like to have this issue resolved, to be reimbursed, and to make sure I am not charged again. I did download the app, but there are no in dictation of having to pay anything. It doesn’t even say “in app purchases.” I didn’t even have the app on my phone anymore. I would like a print out of all of the charges I have gotten, and an explanation of how this could have happened. On the app, there is nothing to indicate that one will be charged when using it. I would never sign up for something where I would be charged every week.

Denise Reid
2022-12-07

Please cancel this subscription!

L
2022-09-10

Will not accept new card details

Kathy Bernard
2022-08-31

App won’t open

Amanda Harriman
2022-08-05

I just purchased the PlaantID app and the app is frozen. I can see the screen home page and it won’t respond to any taps

Stanton Daniel
2022-07-19

My App doesn't want to open

Jeff Carlson
2022-07-04

It will not let me use the app without subscribing to the premium service I’m not able to cancel to continue

Stephanie
2022-05-28

App crashes immediately upon opening Unusable

Antica
2022-04-24

I can’t open Nature ID app?

Showing 1-11 of 11

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Common Plantum Problems & Solutions. Troubleshooting Guide

       


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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Freeplay Inc, developers of Plantum.




About this app

With our extensive database, you can identify any plant and mushroom you come across and impress your friends on your next walk in the park.  With NatureID’s comprehensive plant descriptions and entertaining insights, you will wield this power.  Don’t ignore early symptoms and try to recognize the disease your plant is suffering from.  For your plant not to die, you have to know how much water, light, and fertilizer it needs to stay healthy.  Identify diseases to quickly figure out ways of treating your plant.  Get timely reminders and don’t let your plant wither.  You get a gorgeous-looking flowering plant for your birthday.  Did you know what plant grows the fastest?  Set watering, misting, feeding, and rotating schedules right in Plantum – and see your plants thrive.  Need a smart assistant that will help you take care of your plants?  Try taking a picture of a tree or mushroom in the park and recognize it with our app.  Or what flower was at some point in history more valuable than gold? Knowledge is power.  Get NatureID and embark on the journey to becoming a true nature expert today.  But in a few weeks, it starts giving you signals that it doesn’t feel comfortable.  Keeping all care recommendations in your head at once is quite a challenging task.  Read insightful articles every day and discover the diversity of the world’s flora.