JUMP – by Uber Software

Hi. I’m using the app and service in Santa Monica. Unlike the Birds or Limes, I love that this app bikes are safer and handle bumps and turns like any bike. Having the assisted pedaling is amazing and let’s me power past vehicles with ease while still offering me a good exercise. I love the built in u-lock and its dockless capability. And the bright color makes it more visible by idiot car drivers and to find in a pile of bikes. My only complaints for the app and the bike: - the screen on the bike needs to be backlit. - the interface on the app needs some improvement to allow finding essential info (pin and account and current status) more intuitive Otherwise, this is a great solution over the now ubiquitous scooters that provides a fun and safe way of getting around, with the basket and cup holder.

Jumpin on dis Bike is Lit. Super convenient to get around the city as at fast time without having to deal with traffic but, watching out for dumb drivers. I get to run errands and meet up friends without having to wait for an Uber even though yall do own the this app bike right correct me if im wrong. The this app bike is $2 for 30mins and $4 for an Hour thats awesome!!! I get to pause the ride & loco it up so no one else can use it. Unlock it by putting my pin and get going to the next destination. I Love using the this app bike it only took me 16mins to get to 20th and Mission from Sutter & Taylor Thank you this app bike for creating & coming up with this genius app. You guys are geting people to get off your bottoms and get it Jumpin on a this app Bike!!!

EDIT: this app finally acknowledged their GPS was "misreporting" my end location and refunded the $75 in wrongful fees. I do still worry about future trips. For someone on lower income, losing $75 and it taking a week to get it back could be really devastating. Fortunately it was more of an annoyance for me. Either way, credit to this app for making it right. I have used this app frequently for months now, but recently their service has taken a nosedive. I've been charged $25 out of zone parking fees three times now, and none of my messages to the company have been returned. Terrible customer service. Watch out - I know well enough where the zones are, and just this morning I parked well outside the zone - in app GPS reflected this (i.e. well south of the Natiobal Mall in DC) - and the app failed to give me an out-of-zone warning. Then? $25 fee - bang! Gotcha! I am. I am not a tourist, I'm a regular rider who has suddenly found this app's parking fees to be inaccurate, arbitrary, and capricuous. My dozen messages over 3 rides have been ignored. I think this is the last straw for me and this app. I would suggest the buyer beware. If the app trucks you, they will Stone cold ignore you.