Lyft Software

I don’t know what’s been going on with this app, but it has been absolutely frustrating and getting worse. Today I requested a pickup, and automatically it asks if I want to be picked up at work (I’m assuming because I request there a lot), but today I was a few blocks away so I had to adjust where I wanted to be picked up. I set my current location as pickup and confirmed it. I got a notification when the driver was a minute away, I check the app, and he’s at my work. The place I made sure it wasn’t set to pick me up. So I cancelled the ride, asked for the $5 cancellation fee to be reversed, and tried again. I TRIPLE checked that my location was set probably and yet, the driver was set to pick me up at work, the wrong location. This time however, I clicked “edit pickup” and dragged the curser directly over my location, DIRECTLY, over it, clicked confirm and suddenly the cursor automatically moves a block away from where I placed it and then won’t let me change again. So I had to call my driver and give him my own directions to find me. My 10 minute trip quickly turned into much longer. I never had these experiences with this app before but recently they’ve been happening so often it might just be worth it to take the bus.

Been using this app for a while when it became my company’s preferred ride share provider. The service itself has been great. My gripe is the receipts you get. The email receipts you send after a ride are totally useless for expense reporting. The format you use doesn’t allow the payment info to print on the page. I even tried landscape mode and it still doesn’t work. You have a zillion business users. We need to attach receipts to expense reports electronically. PDF versions that are concise and under one page are what we need. As it is now, I’m forced to snap a photo/JPG on my phone and then convert it to PDF and then email it to myself. That’s nuts! The email you send takes 3 pages to print, and even then, the format doesn’t have the expense info on it because of the crazy formatting you use. I tried going to my account on your website and there is no ride history data to allow you to get a receipt there. You guys really put no thought into making this easy for business users. If I have to keep doing this I will probably just go back to Uber simply to get receipts easier. I’d gladly talk to anyone there about this. Thanks.

It’s more affordable with the wait and save thing and the customer service was good when I contacted them when I had an issue, like I put the wrong location things like that. I don’t have a car yet so it’s a good way to get around and better than Uber. That’s why I had to delete my app with a remaining balance due. It’s not worth getting over charge and paying late fees when the driver goes to the wrong location or say they have arrive when they haven’t. So this app is better because there’s not really a lot of silly fees and rude customer service because Uber will not have any understanding towards their customers I was like them for over a year and still didn’t get the respect I deserved for being a loyal member, but this app is way better. Although their gps routes are better than this app who usually makes you get stuck in traffic if you don’t know where you’re going but the price doesn’t change with this app if you change the route compare to Uber. The map pin points needs improvements and the drivers need to follow instructions or at least have a better way to communicate through with them like Uber app because sometimes they don’t answer or respond.