1. Users log into the app, specify where they’re heading, and a background-checked driver picks them up for less than a typical cab ride." - TODAY Show “Lyft is a real community — with both the drivers and riders being inherently social — making real friendships and saving money.” – Time "In a city where taxis can be scarce and… black town cars are rampant but expensive, Lyft has quickly gained visibility due to low prices and quirky branding." - Ad Age "Lyft's focus on the everyman has recently extended to the wildly successful Lyft Line carpool service aimed at commuters, which offers discounts of 30% to 60% for sharing a Lyft ride with others." - Fast Company — Prices vary based on market condition.
Count on Lyft to take you where you need to go with safety first. Got an appointment? Need to pick up some groceries? We’ll match you with a driver, help you find the quickest bus route, or show you the nearest scooter — you’ll be on your way in minutes. If it gets you there, it’s on the app. USING LYFT IS EASY Choose your destination, find a ride in seconds, and pay directly in the app. It’s that simple. YOUR WELL-BEING COMES FIRST We want to make sure every ride is as comfortable as it can be so that you can sit back and relax. With guidance from the CDC and local health officials, we’ve created health safety requirements to help protect everyone in the car. We’ll continue to monitor the evolving coronavirus situation and make updates to ensure everyone knows how to use Lyft safely. LOOK OUT FOR ONE ANOTHER All riders and drivers are required to agree to a few simple rules before using Lyft: - Confirm you do not have COVID-19 or have any related symptoms - Wear a face mask - Keep the car – and your hands – clean - Leave the front seat empty - Keep the car windows open Drivers are encouraged to practice extra health and safety precautions every time they get on the road, including thoroughly cleaning and disinfecting frequently touched surfaces daily. CHOOSE HOW YOU RIDE With Lyft, you’ve got options. Choose from up to 9 different ways to go, all available right from your app.* Whether you’re looking for an affordable ride, the most direct route, or a way to treat yourself – we’ve got the mode to suit your needs and mood. * Lyft ride types may vary by region. Check the app to see what is available in your city. — Prices vary based on market condition. By downloading the app, you agree to allow Lyft to collect your device's language settings.
Used to be better
I don’t know what’s been going on with this app, but it has been absolutely frustrating and getting worse. Today I requested a pickup, and automatically it asks if I want to be picked up at work (I’m assuming because I request there a lot), but today I was a few blocks away so I had to adjust where I wanted to be picked up. I set my current location as pickup and confirmed it. I got a notification when the driver was a minute away, I check the app, and he’s at my work. The place I made sure it wasn’t set to pick me up. So I cancelled the ride, asked for the $5 cancellation fee to be reversed, and tried again. I TRIPLE checked that my location was set probably and yet, the driver was set to pick me up at work, the wrong location. This time however, I clicked “edit pickup” and dragged the curser directly over my location, DIRECTLY, over it, clicked confirm and suddenly the cursor automatically moves a block away from where I placed it and then won’t let me change again. So I had to call my driver and give him my own directions to find me. My 10 minute trip quickly turned into much longer. I never had these experiences with Lyft before but recently they’ve been happening so often it might just be worth it to take the bus.
Need an easier way to get receipts for expense reporting
Been using Lyft for a while when it became my company’s preferred ride share provider. The service itself has been great. My gripe is the receipts you get. The email receipts you send after a ride are totally useless for expense reporting. The format you use doesn’t allow the payment info to print on the page. I even tried landscape mode and it still doesn’t work. You have a zillion business users. We need to attach receipts to expense reports electronically. PDF versions that are concise and under one page are what we need. As it is now, I’m forced to snap a photo/JPG on my phone and then convert it to PDF and then email it to myself. That’s nuts! The email you send takes 3 pages to print, and even then, the format doesn’t have the expense info on it because of the crazy formatting you use. I tried going to my account on your website and there is no ride history data to allow you to get a receipt there. You guys really put no thought into making this easy for business users. If I have to keep doing this I will probably just go back to Uber simply to get receipts easier. I’d gladly talk to anyone there about this. Thanks.
Better than Uber!
It’s more affordable with the wait and save thing and the customer service was good when I contacted them when I had an issue, like I put the wrong location things like that. I don’t have a car yet so it’s a good way to get around and better than Uber. That’s why I had to delete my app with a remaining balance due. It’s not worth getting over charge and paying late fees when the driver goes to the wrong location or say they have arrive when they haven’t. So Lyft is better because there’s not really a lot of silly fees and rude customer service because Uber will not have any understanding towards their customers I was like them for over a year and still didn’t get the respect I deserved for being a loyal member, but Lyft is way better. Although their gps routes are better than Lyft who usually makes you get stuck in traffic if you don’t know where you’re going but the price doesn’t change with Lyft if you change the route compare to Uber. The map pin points needs improvements and the drivers need to follow instructions or at least have a better way to communicate through with them like Uber app because sometimes they don’t answer or respond.