Aqara Home Status

Last Updated on 2024-07-15 by Shenzhen Aqara Software Service Co., Ltd.

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Common Aqara Home Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Aqara Home app on iOS and Android devices. Solve all Aqara Home app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Aqara Home iPhone Issues and Solutions

Aqara Home iOS app crashes, not working, errors
Aqara Home iOS app network issues
Aqara Home on iOS has black/white screen

Aqara Home Android App Issues and Solutions

Aqara Home has errors/crashing/not working
Aqara Home server network connectivity issues
Aqara Home has black screen

Aqara Home iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Aqara Home app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Aqara Home app crashes or not working on Iphone (iOS):

Close and restart the Aqara Home app on iPhone
Update Aqara Home app to the Latest Version for iOS
Uninstall and reinstall Aqara Home iPhone app
Update your iPhone to the latest iOS version

Fix Aqara Home on iPhone unable to connect to server/internet connection issues::

To resolve Aqara Home network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Aqara Home black/white screen (blank screen) on iPhone:

Follow the Aqara Home iOS app troubleshooting guide Here →

Aqara Home Android App Issues and Solutions

Fix Aqara Home not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Aqara Home app issues:

Force Stop the Aqara Home App
1. On android, goto "Settings" » click Aqara Home app. » click "Force Stop".

Update Aqara Home to the latest version on PlayStore

Clear Aqara Home App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Aqara Home app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Aqara Home.

Fix Aqara Home unable to contact server/ Aqara Home internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Aqara Home » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Aqara Home » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Aqara Home on android.

Solve Aqara Home black/white screens issue on Android:

Follow the Aqara Home android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Shenzhen Aqara Software Service Co., Ltd., developers of Aqara Home.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Aqara Home Website

Privacy Policy: https://cdn.aqara.com/cdn/app/mainland/static/docs/App-Privacy-Policy-non_EU-en.html

Developer: Shenzhen Aqara Software Service Co., Ltd.

50% Contact Match

Developer: Beijing Xiaomi Mobile Software Co.,Ltd

E-Mail: [email protected]

Website: 🌍 Visit Mi Home Website

About this app

Aqara Home is an app for smart home automation and control. 1. 2. 3. control your Aqara accessories and check the status of connected appliances. 4. create Automations to automate your home. 5. create Scenes to control multiple accessories. 6. ask Siri to control HomeKit supported Aqara accessories and user defined Scenes; Aqara Home app supports following Aqara accessories: Aqara Hub, Smart Plug, Wireless Remote Switch, LED Light Bulb, Door and Window Sensor, Motion Sensor, Temperature and Humidity Sensor, Vibration Sensor, and Water Leak Sensor. Please see for more details.