Contact Aqara Home Support

by @pcasearle On Twitter

I’d like to switch to my favorite TV channels using the IR function on the Aqara Hub M2 (via HomePod mini and Siri Shortcuts) “Hey Siri, put on Tennis Channel” I’m able to save each number on my remote as a button and create a scene made up of each button press separated by a delay… scene example for channel 217: “2” > 1s delay > “1” > 1s delay > “7” I say “Hey Siri, put on Tennis Channel” and my TV goes to the channel of the first number entered (channel 2) due to the one second minimum delay required by IR scenes in the Aqara Home app… a simple solution is to add time delay options shorter than one second, such as a half second, quarter of a second or even an eighth of a second… please fix this and unlock this capability for all Hub M2 users! note: I bought the Aqara Hub M2 specifically to see if I could have this capability since I read it can function as an IR blaster and use scenes with Siri Shortcuts… one star rating is simply to increase the odds of Aqara customers and employees seeing this review and being heard and making this capability possible

by KXNG DAVID

I bought this doorbell because I wanted local storage, but there’s no way to turn off Aqara’s cloud service. I had to go into my network just to stop the G4 from communicating with Aqara’s servers.

There should be an option within the Aqara app to stop data from being shared in their cloud service. Doorbell shouldn’t be communicating outside my LAN network without my permission. I want to be in full control of my data. Others have complained about this as well. Check Reddit.

Also, there’s a bug within the local storage that causes recordings to lose 4-12 seconds of footage. Please fix it in the next update.

The camera status light should flash green or stay green for about 5-10 seconds after a doorbell press to better alert the visitor that bell has successfully been pressed. The status light should turn a solid green only when speaking with someone via the doorbell and should automatically turn back to red when mic is not in use.

by Tommy Graham

every other firmware update, Aqara decides to completely brick their hardware by pushing an corruptive update to everyone’s hubs. this makes it so that the aqara products will only be online for a few hours and then they will all go offline. hub starts flashing blue. nothing you can do if you’re away from home. you’ll have to drive 50 miles to get back home to turn your hub on so you can check your inside temperature of your house from away so your cat doesn’t die. this completely defeats the purpose of owning ANY of their products. the software engineering team should be ashamed of themselves. trash company.