Files app not working? crashes or has problems?

Files Status

Published by Apple

Access and organize your files no matter where they’re located — on your
device, in the cloud, on an external drive or file server— with Files. The
Recents view displays the files you’ve been working on lately in
high-resolution thumbnails.

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Common dislikes about Files app

- Lacks advanced features for power users

- Limited file management capabilities compared to Finder on macOS

- File previews can be slow or unreliable

- Downloading files from iCloud Drive can be slow and frustrating

- Side bar takes up too much space and is not useful

- Does not show file extensions by default, requiring extra steps to access this information.

Have a Problem with Files? Report Issue

Common Files Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Files app on iOS and Android devices. Solve all Files app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Files iPhone Issues and Solutions

Files iOS app crashes, not working, errors
Files iOS app network issues
Files on iOS has black/white screen

Files Android App Issues and Solutions

Files has errors/crashing/not working
Files server network connectivity issues
Files has black screen

Files iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Files app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Files app crashes or not working on Iphone (iOS):

Close and restart the Files app on iPhone
Update Files app to the Latest Version for iOS
Uninstall and reinstall Files iPhone app
Update your iPhone to the latest iOS version

Fix Files on iPhone unable to connect to server/internet connection issues::

To resolve Files network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Files black/white screen (blank screen) on iPhone:

Follow the Files iOS app troubleshooting guide Here →

Files Android App Issues and Solutions

Fix Files not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Files app issues:

Force Stop the Files App
1. On android, goto "Settings" » click Files app. » click "Force Stop".

Update Files to the latest version on PlayStore

Clear Files App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Files app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Files.

Fix Files unable to contact server/ Files internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Files » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Files » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Files on android.

Solve Files black/white screens issue on Android:

Follow the Files android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Apple, developers of Files.

100% Contact Match

Developer: Google LLC

E-Mail: [email protected]

Website: Visit Files Website

100% Contact Match

Developer: Marc apps & software

E-Mail: [email protected]

Website: Visit Marc apps & software Website

About this app

Access and organize your this app no matter where they’re located — on your device, in the cloud, on an external drive or file server— with this app. The Recents view displays the this app you’ve been working on lately in high-resolution thumbnails. Use the powerful Browse view to navigate folders, organize your this app with tags, move this app between folders, and search. this app also makes it easy to access iCloud Drive and third-party cloud storage services such as Dropbox, Box, and OneDrive. • Use tags to organize this app stored with different cloud providers and across different apps. • Pin your favorite folders in Browse view for quick access to the ones you use most.