Contact Files Support

To preface, I have dedicated fiber internet with 1bps up and down, with a Wi-Fi 6 mesh system that gives me consistent 650mbps speed test results. That being said, why is it an absolute nightmare to download ANYTHING from my iCloud Drive through the Files app? Just a vicious cycle of never-ending spinning circles and irretrievable files. It’s taking me at least 5 minutes to download a 25MB file, which it totally unacceptable. Unless it exists on local storage, there’s no chance that I’m able to access them in a reasonable amount of time. The issue is on both my iPad Pro (2020) and iPhone 13 Pro Max. I’m glad that Apple finally began allowing reviews on their native apps, because hopefully it’ll light a fire under them to work towards actually improving their services instead of doling out the same half-baked, not well-thought out apps year after year.

Love & hate relationship. Yes, finally Apple got their act together and created a file management app BUT it STILL is very limited. My biggest gripe is the backward way of doing things just because Apple must be different. Even though its weird, uncommon or just frustrating… like not show file extension! Oh sure you can click on file, bring up menu then click info…really! Several clicks just to find out what the file is? For work this is a huge pain and just plain idiotic. I tend to have folders with multiples of same file but different types, exp. Txt, docx,pdf. So clicy, colicky to just find one dang version. Like i have time to sit around clicking. Files is just to limited and idiotically frustrating to use….and don’t get me started with its frustrating lack of complete synergy with other cloud services like OneDrive, what a pain.

For the iPad Pro, a $1000 device, Apple seriously needs to step it up with the Files app. They've continuously chosen not to include basic features on the management app that Macs and all computers have. It was only on the latest major software update that we got the ability to view the progress status of a transfer, a most basic function. A few of the highly-requested basic features needed on the Files app: - Ability to eject external drives and format them - Ability to edit documents (such as TextEdit or Pages) on iCloud Drive that were created on a Mac. - Ability to view media (photos, videos) directly from an external drive on the Files app. And/or, let users directly transfer media from an external drive to a folder like iCloud Drive, to view on another device, and to the iPad's Photos app, to view there as a slide show for instance. - Option to see file extensions and hidden files - A way to undo actions, such as moving a file, overwriting or replacing a file, etc. - Support for all and older media files, so we don't have to download other media-viewing apps like VLC to be able to view old media on external drives