Thanks for downloading the T.J.Maxx App. You can shop amazing styles & savings
anywhere, anytime! Explore our enhanced TJX Rewards experience! Now it’s
easier than ever to access your earned Rewards Certificates digitally, manage
your TJX Rewards credit card account on-the-go, and rede...
The review complaining about not being able to filter searches; the app is just like being in store. Online merch is changing daily just as if you were inside TJ Maxx. It would be literally impossible to put certain things in categories when they’re turning merchandise just as much as the store fronts are. The review complaint about not being able to access your card in store; that’s a safety precaution not only for you, but for the cashiers. With no way to access customer cards that takes away the possibility of credit card fraud made by employees. We all want to believe everyone is honest, but that’s naive. I had an online account prior to the apps release and since then I have had zero issues. My login has remained the same. I will say the online version has more features this app has yet to offer, but it’s still brand new. I love being able to find brand name merchandise for a fraction of the cost and I love the diversity the online market has to offer. TJ will always be my go to! I love the days when there’s free shipping and I love being able to shop and pay my card from the same place!
Worst App Ever
This is the worst app I’ve ever used! Get a new developer!!! I actually cancelled a TJX Card several years ago because it was so difficult to use and manage my account from this app. I was completely frustrated after spending several hours over several months with the customer service and technical support departments trying to resolve the issue. I gave up and cancelled my card. The last time in the store my purchase was large and I was offered a significant discount on purchase if I signed up for the card. The cashier told me that a lot of improvements had been made to the app and website of the past few years making it much easier to navigate and manage...I just received my new card and attempted to register to make the payment. The website and app are still AWFUL! For some illogical reason you have to have 2 separate ID’s and Passwords for the Credit Card and the Rewards Card...Come ON! Make it simple! Hire the developer that developed the Fry’s Grocery App and Rewards Card...so easy to use and points automatically added to card. I’ve spent too much time already on this and will be cancelling this new card as well.
Unable to sign up/in
I had this app with a previous account/card with no problem, and when said card was replaced in the mail and never received, I had to get a new one. Since then, I am unable to sign into my old account, and unable to create a new account. I was previously able to make all my payments through the app to my credit card, but now it’s more difficult and I can not access it nearly as quickly. This app is now essentially useless to me. I requested a new password link to be sent and it never arrived to my inbox, even after countless requests. This app is being deleted AGAIN immediately.
App Doesnt Deliver
The app had a feature that said I could enter a PIN and it would display my card number. I thought this meant I wouldnt need to carry my card and could scan the card for in store purchases via the app, or I could at least see my card number on the app and pay online. This feature has never worked and never has displayed my card number. I have attempted several times to log on the app to view my credit card account (after the app updated and booted me out and I had no idea what the log in info was as I had used my fingerprint to sign in) and then it told me incorrect information even after I redid my email/password combo. This app is very frustrating and only used to pay my bill, and now it wont even let me log in. Tempted to pay off the card and just stop using it as I have other cards with apps that work easier than this.
You must be joking
So let me understand the mobile / promotional strategy undertaken by TJX, the owners of T.J. Maxx, Marshall's, HomeGoods, Sierra Trading Post and Homesense (?). If I want to register on the T.J. Maxx website, that is one set of credential. If I want to register for TJXRewards, that is a second set of credentials. AND if I want to use the smartphone (iPhone) App, I need a 3rd set of credentials. That is why you get one star. I did not even use the App, but -1 star for making me register for a separate mobile login. -1 star for not letting me use my TJX Rewards login as my T.J. Maxx website login, or if I had registered in the other order, then for not letting me use my T.J. Maxx website login for TJX Rewards. This all means that while I may occasinally shop at the T.J. Maxx near my house, I am surely not going to be using any of the websites or Apps to tie me closer to the company. Someone needs to give this strategy a serious reconsideration.
A) the login doesn’t work half of the time. I log in with the Touch ID, it loads for about a minute and a half then closes the app. B) when I do get in I cannot link my card digitally because there is no way to hit the “next” button when following the problems. And finally C) why is nothing being done about these issues?! I’ve only been on this app for a day and have had nothing but issues. I go to check the reviews and see that the same problems are being repeated over and over on the reviews because no one is doing anything about it! Own up to your ridiculous app and fix the issues if you would like to keep customers. I know I will not be continuing to use it personally with this amount of unprofessionalism from a large company.
E-gift card a no go
The only reason I downloaded his app to begin with was so that I could upload the e-gift cards that I sometimes receive. The function to upload an e-gift card has been down for over a week and shows no evidence that it will be fixed. When I tried calling customer support to inquire if something was wrong with the app they had no clue about e-gift cards and there was no one in the department who could answer my question. Are you kidding me? What kind of customer support doesn’t have someone who can answer a simple question? I only saw that the adding of gift cards was not “available at this time” when I downloaded the HomeGoods app to see if I could put it on there. At least that app actually gives you that bit of information.
I’m not sure if this is a review of the app or TJ Maxx online arrives in general. There is no customer service for the app or website IT. They do provide a phone number to call for customer service, maybe they have IT assistance there but I don’t want to call and use time to address that issue, I have more important things to do. My main problem is that the app and website say that I have the wrong password when I login. I write my password down so I don’t forget. I have to reset my password EVERYTIME I login on the first try, EVERY SINGLE TIME, no matter what method I use: phone, computer, app. I’ve just resigned myself to the fact that this is the way I have to access my account. I don’t know what this company is doing with everyone’s fees but it’s not paying for IT.
Call customer service
This is the first review I have ever written. The first 3 customer service agents that I spoke to were completely RUDE and not at all helpful! I called because I tried ALL suggestions to resolve my problem and nothing worked. Believe me, I would not ever call your customer service unless absolutely necessary. I finally spoke with Jenna on my 4th try and although she wasn’t able to resolve my issue she gave me an option to try and a case number so that I could follow up and hopefully the technical support department will be able to help me. All I was trying to do is PAY YOU! Just a travesty that people that work for you aren’t trained to be kind to your customers and we are made to feel like we are a bother and a problem to talk to.
Okay app - but not worth it
The app itself is okay; it’s not the most streamlined but it’s not difficult to navigate. You can find good stuff and it’s cool that they have the runway on here too. BUT shopping online with TJs is not worth it! It takes forever to ship!! Even for it to be “ready to ship” takes at least one week. So in total it’s about 2 weeks - not even free unless you spend the $89. Also when you return at the store, the associates always seem to be caught of guard about an online purchase. It’s too bad because if it were better\more convenient shopping I would buy so much!
Cannot track an order
Unlike other stores’ app this one is clunky - have to enlarge each image separately rather than scroll the item’s enlarged images on one screen. Filters do not work well. Cannot filter by brand or type of item- can only filter by large categories and end up with 1000’s of items. Cannot search by brand either. After you place an order cannot track the shipment like you can with other stores apps - like Nordstrom or BR. The part of the app that states “track an order” only shows the items and costs - no shipment info.
I was really excited when I heard TJMaxx was going to start selling stuff online/through an app, however this app is pretty much useless bc the search button doesn’t work. It rarely brings up anything you search for, so you’re left to scroll through all the items and hope you find what you’re looking for. Might as well just go to store and look at everything. I get merchandise changes, so it’s no so much you can’t filter through things as it is the app’s search function being useless. I’ve experienced typing in a certain brand name and getting no results, but when I scroll through the items, it shows items under that brand.
Nearly impossible to use rewards certificates
I love the idea of being able to access rewards certificates through the app vs carrying around a number of paper certificates, but PLEASE make it more user friendly! I can never figure out which ones have been used and which ones I haven't. It's not easy to know how to delete a used certificate and then it takes forever at a register to go through to find ones that I can use. I want to delete them right then and there but it takes up time at the register making people in line behind me impatient. Please please PLEASE allow the app to auto delete a used certificate!!!!!!! That alone would make this a 5 star app for me!
Charged twice and no order on record
I used the app for what I thought was a purchase on Monday. I saw that my credit card was charged, but I never received an email and had done guest checkout. Then Thursday morning at 1am I am charged for something else, not even sure because the amount was different. When I called customer service they have no record of my order and suggest denying both charges with my credit card company. Really? That’s the best you can do? Supposedly I will receive a call from a manager within 48 hours, but my guess is this happens way too often and I’ll never get a call. Glad I had my credit card alerts on. Not cool TJX. Hire a decent IT department.
Manage your account — with ANOTHER login?
A store employee suggested I try the app to keep track of my rewards certificates, account, etc. I downloaded the app, but for the life of me I cannot understand the logic! On the account page you literally have to login with three separate accounts to manage your TJ Maxx lifestyle (website account, credit card account, and a new app account). If I’ve already logged in with my card account, why do I need to create an app account to view my certificates?! I can view them from the card website with the card login, why am I forced to create a THIRD account? I’m done with this app before I even started. Not worth the hassle.
No. T.J.Maxx does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 1,452 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.3/5 . Justuseapp Safety Score for T.J.Maxx Is 14.8/100.
No. T.J.Maxx does not seem legit based on our analysis. This conclusion was arrived at by running over 1,452 T.J.Maxx User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for T.J.Maxx Is 14.8/100.
T.J.Maxx works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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