T.J.Maxx Reviews

by TGSXxxxxxxxc

The apps associated with TJ Maxx, Marshalls and Home Goods are truly the worst retail apps in the entire world. I literally have dozens and dozens of retail apps on my devices and all of them are far superior. I didn’t have any difficulty linking my TJ Maxx credit card account with the TJ Maxx app. However TJMaxx shows I have zero dollars in TJ Maxx reward certificate but in actuality I have $70 in reward certificates. I can log into my account on my laptop and see the reward certificates but I cannot see them in TJMaxx . TJMaxx says I have zero. Furthermore sinceMy TJ Maxx card account is linked to TJMaxx it will not allow me to manually print my certificates and manually upload them to TJMaxx which I should not even have to do anyway because TJMaxx should allow me to have an use digital certificates but for some reason it says I have zero dollars and certificates. I called the TJ Maxx credit card company and they said it was not their issue and then I called TJMaxx customer service number and they said it was not their issue. I even submitted a help ticket on the issue and the person that replied literally said I needed to change the font that I was using. I’m sorry but if TJMaxx states zero in certificates then zero is still zero regardless of the font that you use. What an idiot!!

by 1988luvpink

Never had this much difficulty setting up an account in an app in my entire life. With all of my other accounts I was ready to go within a few minutes. Entered my info correctly; still saying it didn’t recognize my password! Also tried to sign up; each time I entered my first name, got error message stating it needed to be alpha-numeric? Since when does a person have a number in their first name? OMG It’s Saturday. Called TJX account customer service; only to be told TJMaxx support is closed today. Will be available at 8 am EST on Monday. Hopefully I won’t have to request to be transferred to the US again! 😡 TJMaxx is a major turnoff for me right now. I can understand why it got only a 2-star rating. NOTHING CONVENIENT ABOUT THIS AT ALL! JUST BEYOND BELIEF!!!! NOT TOO HAPPY RIGHT NOW!!! 😡😡😡

by Goldennanna

This is the first review I have ever written. The first 3 customer service agents that I spoke to were completely RUDE and not at all helpful! I called because I tried ALL suggestions to resolve my problem and nothing worked. Believe me, I would not ever call your customer service unless absolutely necessary. I finally spoke with Jenna on my 4th try and although she wasn’t able to resolve my issue she gave me an option to try and a case number so that I could follow up and hopefully the technical support department will be able to help me. All I was trying to do is PAY YOU! Just a travesty that people that work for you aren’t trained to be kind to your customers and we are made to feel like we are a bother and a problem to talk to.

by Saraitasis

Update: It was only less than 1/2 hour before my account updated. So thankful for the last customer service agent. The issue was my phone number. She removed my phone number from old closed credit card account. She didn’t need a long explanation. She knew exactly was going on. :)

I recently started using TJMaxx because I wanted be more efficient. Well, TJMaxx has done the opposite. When I was in the store ready to pay, it showed the correct reward balance but within a few seconds it decreased by $50! This is before I gave her my rewards. Then it corrected by the time I got home.
Today I called because I wanted to pay by bill using my app. Cool, right? No way. They have my old closed credit card on there and there’s no way it lets me update. I felt like a ping pong ball with customer service. Finally after the 4th person, supposedly it’s fixed but I wont know if it really is until 24-48 hrs. These employees need proper training and two I can tell was outsourced and let me tell you...the one guy I ended up hanging up on. Couldn’t understand a thing and he didn’t seem to care or explain what was happening. I hardly ever give bad reviews and I’m not even pmsing-lol- but after too much wasted time, I felt TJMaxx deserved it.

by Carbybear

The only reason I downloaded his app to begin with was so that I could upload the e-gift cards that I sometimes receive. The function to upload an e-gift card has been down for over a week and shows no evidence that it will be fixed. When I tried calling customer support to inquire if something was wrong with TJMaxx they had no clue about e-gift cards and there was no one in the department who could answer my question. Are you kidding me? What kind of customer support doesn’t have someone who can answer a simple question? I only saw that the adding of gift cards was not “available at this time” when I downloaded the HomeGoods app to see if I could put it on there. At least that app actually gives you that bit of information.

by Sysssabear

A) the login doesn’t work half of the time. I log in with the Touch ID, it loads for about a minute and a half then closes TJMaxx .

B) when I do get in I cannot link my card digitally because there is no way to hit the “next” button when following the problems.

And finally C) why is nothing being done about these issues?! I’ve only been on TJMaxx for a day and have had nothing but issues. I go to check the reviews and see that the same problems are being repeated over and over on the reviews because no one is doing anything about it! Own up to your ridiculous app and fix the issues if you would like to keep customers. I know I will not be continuing to use it personally with this amount of unprofessionalism from a large company.

by Eh Ggh Tree F H

I never even got to use it. It wouldn’t even take my login info to sign in and pay on my card. I tried several times, and finally I found a link to pay online and did it that way instead.

I keep seeing responses to all the bad reviews from the developer trying to act like there isn’t a major problem here with their app. And telling US to call THEM with our concerns. No thanks, I already wasted a lot of my time just trying to log in to your terrible app, don’t waste more of our time asking us to call a 1-800 # with our concerns - we’ve already told you what the problems are on here. If you’re going to respond, admit there’s a problem and that you’re working on it.

by Shopper Swimmy

When I received my order I noticed one item was missing, and I call the customer service right away and they said it maybe have different shipment in order, I told them it would be, but If the order has separate shipment, I received the order receipt shouldn’t show the missing item on it, but they didn’t listen to me, and told me to call them two days later, ok, I made the call two days later and they said need to call them on next Monday to get the refund They cannot do it now. Ok, I call them today 3/24, and they told me to call them next Monday not this Monday. What is the problem with them. This is their fault why I need to keep calling to them and tell me call them next week and next week again and again. I was so disappointed I will never order again.

by JenniferLewis

I’m not sure if this is a review of TJMaxx or TJ Maxx online arrives in general. There is no customer service for TJMaxx or website IT. They do provide a phone number to call for customer service, maybe they have IT assistance there but I don’t want to call and use time to address that issue, I have more important things to do. My main problem is that TJMaxx and website say that I have the wrong password when I login. I write my password down so I don’t forget. I have to reset my password EVERYTIME I login on the first try, EVERY SINGLE TIME, no matter what method I use: phone, computer, app. I’ve just resigned myself to the fact that this is the way I have to access my account. I don’t know what this company is doing with everyone’s fees but it’s not paying for IT.

by Events Guy

So let me understand the mobile / promotional strategy undertaken by TJX, the owners of T.J. Maxx, Marshall's, HomeGoods, Sierra Trading Post and Homesense (?). If I want to register on the T.J. Maxx website, that is one set of credential. If I want to register for TJXRewards, that is a second set of credentials. AND if I want to use the smartphone (iPhone) App, I need a 3rd set of credentials. That is why you get one star. I did not even use TJMaxx , but -1 star for making me register for a separate mobile login. -1 star for not letting me use my TJX Rewards login as my T.J. Maxx website login, or if I had registered in the other order, then for not letting me use my T.J. Maxx website login for TJX Rewards.
This all means that while I may occasinally shop at the T.J. Maxx near my house, I am surely not going to be using any of the websites or Apps to tie me closer to the company. Someone needs to give this strategy a serious reconsideration.

by Wgeisha1968

TJMaxx had a feature that said I could enter a PIN and it would display my card number. I thought this meant I wouldnt need to carry my card and could scan the card for in store purchases via TJMaxx , or I could at least see my card number on TJMaxx and pay online. This feature has never worked and never has displayed my card number. I have attempted several times to log on TJMaxx to view my credit card account (after TJMaxx updated and booted me out and I had no idea what the log in info was as I had used my fingerprint to sign in) and then it told me incorrect information even after I redid my email/password combo.

TJMaxx is very frustrating and only used to pay my bill, and now it wont even let me log in. Tempted to pay off the card and just stop using it as I have other cards with apps that work easier than this.

by Scakmk

As all other users say, this is the worst app. The reason I downloaded it is to be able to access my rewards points and use them in stores since they don’t mail them anymore. Well, my balance says 0 (zero) even though I have plenty. I can see them on a desktop but they don’t upload on TJMaxx ! Worse is their customer service, they have no idea whatsoever when you call, and they keep telling you to call the store and the bank back and forth saying it’s not their fault. After ten phone calls I asked to talk to a higher person and they told me to “just” print them from the desktop and bring them to the store?? It’s a well known issue and they don’t fix it. They just don’t want customers to use the rewards, many people don’t even realize they have them as they show as zero in TJMaxx , and not every one owns a printer and a desktop. This is called robbing.

by TaraNay

Why in the world would you be able to “browse” online but not be able to actually buy anything? Especially with stores like Marshall’s and TJ Maxx where inventory is constantly changing.
—-despite the message from the CEO on the websites and app, you can’t even actually browse. Get it together. If all the stores are closed and you’re not doing online orders it shouldn’t be too difficult to at least have the correct info on your page.

Now this is just ridiculous.... limiting online orders is probably the most ridiculous excuse for this covid that I’ve seen. You must have the most ignorant CEO ever if they seriously think that will somehow prevent anyone from spreading the virus. Nearly every other company has opened back up.... its absolutely stupid that you can’t shop online or in store still at TJ Maxx or Marshall’s. Once I use the stupid gift certificate I have I will never shop at another one of your stores. The simple fact that you can’t even update your website shows how absolutely incompetent your company is.

by NYC99999

They clearly cheaped out and tried to get a deal making TJMaxx , but it’s costing them 50x in revenue. TJMaxx doesn’t work. It will randomly clear my cart of items I’ve added. I tried to order $2k worth of stuff for our new home 3x now. It keeps getting cancelled without explanation. I called my bank and they said the charge was never even attempted. I just called customer service and spoke to sherry, who basically had no info to give. She just said sorry I’ll forward it to another department which will take 3-5 for them to figure anything out (without calling me back). Half the order is already sold out, so that isn’t very helpful. I asked to speak to a manager, was put on hold, then told her manager was busy and couldn’t accept any more calls. It’s like they don’t want to get paid. I just don’t get it. Ended the call without any resolution and company obviously lost that order and an otherwise great customer. You guys need to invest in TJMaxx and retrain your customer service team. I would not recommend TJMaxx to anyone.

by Metadf

I wasted waaaay too much time trying to link my TJX rewards with my TJX credit card. After jumping through far too many of the hoops they send you through, all I get is an “Oops!” message, telling me that something went wrong on their end and I should try again later. As if.

I contacted TJ Maxx, and they told me that linking rewards is handled by Synchrony, the issuer of the credit card. (Um, I already knew that!)

Every time I try to contact Synchrony online, they direct me through a mind-numbing series of prompts asking for passwords and such. After I comply with everything, I receive the chirpy “oops!” message that something has gone wrong on their end & I should try again later to link my TJX rewards to this card. I have lost track of how many times I have tried to do that; and I am not interested in wasting any more of my time by calling and sitting on hold with a customer service rep. I will just wait to receive a rewards certificate in the mail, and bring it with me to shop in stores. TJ Maxx needs to find a competent credit card issuer that will stand behind their promises.

by A Random Rick

This is the worst app I’ve ever used! Get a new developer!!! I actually cancelled a TJX Card several years ago because it was so difficult to use and manage my account from TJMaxx. I was completely frustrated after spending several hours over several months with the customer service and technical support departments trying to resolve the issue. I gave up and cancelled my card. The last time in the store my purchase was large and I was offered a significant discount on purchase if I signed up for the card. The cashier told me that a lot of improvements had been made to TJMaxx and website of the past few years making it much easier to navigate and manage...I just received my new card and attempted to register to make the payment. The website and app are still AWFUL! For some illogical reason you have to have 2 separate ID’s and Passwords for the Credit Card and the Rewards Card...Come ON! Make it simple! Hire the developer that developed the Fry’s Grocery App and Rewards Card...so easy to use and points automatically added to card. I’ve spent too much time already on this and will be cancelling this new card as well.

by Jtong1194

TJMaxx will be working fine and suddenly all buttons will stop working. You can still scroll up and down a page but cannot click on a product, cannot go to a different page. This always happens when I’m about 4-5 pages into a category.

I have literally chosen to *not* purchase something because TJMaxx has been such a pain. No, it’s not worth it most of the time to go dig out my laptop and hunt down whatever page or product I was looking for (because you can’t search by brand name). If you want to take advantage of relatively thoughtless spending (and if you’re honest with yourself, that’s what TJ Maxx mostly is) fix your app.

by Mircrc5

Downloaded TJMaxx and wasn’t expecting much because of the bad reviews and it’s worse than what they claim. TJMaxx constantly crashes while I’m searching which makes you start again from zero over and over again, but I was like well at least I’m getting the deals I’ll work through it. Well my friend, get ready to spend 89 bucks minimum for free shipping (10-15 days) and on top of it it’s been days and nothing has been shipped yet and I just got notified today that some of the items are not available anymore and obviously still nothing has shipped. Not worth the headache, I’ll just go to the store, this is ridiculous.

by Jillbillbill

I had TJMaxx with a previous account/card with no problem, and when said card was replaced in the mail and never received, I had to get a new one. Since then, I am unable to sign into my old account, and unable to create a new account. I was previously able to make all my payments through TJMaxx to my credit card, but now it’s more difficult and I can not access it nearly as quickly. TJMaxx is now essentially useless to me. I requested a new password link to be sent and it never arrived to my inbox, even after countless requests. TJMaxx is being deleted AGAIN immediately.

by Kirsti N

TJMaxx is fine if all you want to do is shop or look at your credit card balance, assuming the credit card is linked to your rewards account. However, my reward certificates do not automatically upload. This is why technology exists, yet TJMaxx does not use said technology. When I go to the instructions on how to get my rewards to upload, the first step states, “go to rewards tab and choose ‘upload rewards’.” Well the upload rewards part does not exist! I can’t even manually type it on because of this. I have to hold on to the rewards email notification, then find that email when I’m at checkout in the store. aVery frustrating

by TXGrits2

I used TJMaxx for what I thought was a purchase on Monday. I saw that my credit card was charged, but I never received an email and had done guest checkout. Then Thursday morning at 1am I am charged for something else, not even sure because the amount was different. When I called customer service they have no record of my order and suggest denying both charges with my credit card company. Really? That’s the best you can do? Supposedly I will receive a call from a manager within 48 hours, but my guess is this happens way too often and I’ll never get a call. Glad I had my credit card alerts on. Not cool TJX. Hire a decent IT department.

by Mec1026

I love the idea of being able to access rewards certificates through TJMaxx vs carrying around a number of paper certificates, but PLEASE make it more user friendly! I can never figure out which ones have been used and which ones I haven't. It's not easy to know how to delete a used certificate and then it takes forever at a register to go through to find ones that I can use. I want to delete them right then and there but it takes up time at the register making people in line behind me impatient. Please please PLEASE allow TJMaxx to auto delete a used certificate!!!!!!! That alone would make this a 5 star app for me!

by CharlyBryant

I was really excited when I heard this app was going to start selling stuff online/through an app, however TJMaxx is pretty much useless bc the search button doesn’t work. It rarely brings up anything you search for, so you’re left to scroll through all the items and hope you find what you’re looking for. Might as well just go to store and look at everything. I get merchandise changes, so it’s no so much you can’t filter through things as it is TJMaxx ’s search function being useless. I’ve experienced typing in a certain brand name and getting no results, but when I scroll through the items, it shows items under that brand.

by HeyMonWV

A store employee suggested I try TJMaxx to keep track of my rewards certificates, account, etc. I downloaded TJMaxx , but for the life of me I cannot understand the logic! On the account page you literally have to login with three separate accounts to manage your TJ Maxx lifestyle (website account, credit card account, and a new app account). If I’ve already logged in with my card account, why do I need to create an app account to view my certificates?! I can view them from the card website with the card login, why am I forced to create a THIRD account? I’m done with TJMaxx before I even started. Not worth the hassle.

by Lukayeri

Unlike other stores’ app this one is clunky - have to enlarge each image separately rather than scroll the item’s enlarged images on one screen. Filters do not work well. Cannot filter by brand or type of item- can only filter by large categories and end up with 1000’s of items. Cannot search by brand either.

After you place an order cannot track the shipment like you can with other stores apps - like Nordstrom or BR. The part of TJMaxx that states “track an order” only shows the items and costs - no shipment info.

by Emsright

TJMaxx itself is okay; it’s not the most streamlined but it’s not difficult to navigate. You can find good stuff and it’s cool that they have the runway on here too. BUT shopping online with TJs is not worth it! It takes forever to ship!! Even for it to be “ready to ship” takes at least one week. So in total it’s about 2 weeks - not even free unless you spend the $89. Also when you return at the store, the associates always seem to be caught of guard about an online purchase. It’s too bad because if it were better\more convenient shopping I would buy so much!

by Linbad98

The review complaining about not being able to filter searches; TJMaxx is just like being in store. Online merch is changing daily just as if you were inside TJ Maxx. It would be literally impossible to put certain things in categories when they’re turning merchandise just as much as the store fronts are. The review complaint about not being able to access your card in store; that’s a safety precaution not only for you, but for the cashiers. With no way to access customer cards that takes away the possibility of credit card fraud made by employees. We all want to believe everyone is honest, but that’s naive. I had an online account prior to the apps release and since then I have had zero issues. My login has remained the same. I will say the online version has more features TJMaxx has yet to offer, but it’s still brand new. I love being able to find brand name merchandise for a fraction of the cost and I love the diversity the online market has to offer. TJ will always be my go to! I love the days when there’s free shipping and I love being able to shop and pay my card from the same place!